moomoo Reviews 267

Customer service lacks knowledge and only knows how to push responsibilities. Deposit is instant but withdrawal will take days. Withdrawal usd but received only 1/3 of the amount. Customer service cannot provide a credible answer.

This company is a joke corrupt customer service trys manipulating you in buying more stop with rewards. Ive invested $5 grand in one shoot they took over 2 weeks to transfer funds from my bank account, they also Stop trading like Robinhood did with Gamestop, once you catch on to there lies on the phone they will mock you so keep calling them make there nightmare there nightmare, they also have Moomoo customer service put up reviews on here to boost there rating stay away from this company

This Chinese platform is scamming American citizens. They offer a referral program, promising anywhere from $150-$200 for a referral after the deposit of $100. The problem is they make it impossible to redeem. They do this by splitting up the rewards coupons into $25.00 and $50.00 increments. The threshold to use the rewards coupons is $100. So the kicker is here you can only use one coupon at a time. It's impossible to use. I spent 30 mins on chat with one of their reps. When I told the rep they were scamming Americans the rep stated they're sorry but it's Futu's policy they're just an employee. Another Chinese company taking advantage of American citizens.

UPDATE
I contacted moomoo customer service as instructed by the representative here on trustpilot. The representative knew they were just gaslighting and that once I contacted customer service on the app, they would do nothing.And that's exactly what the representative on the app.Told me that there was nothing they could do that.Those were their rules.They set up the rewards so you cannot use them. This chinese company is scamming american citizens and they know it!

Horrible company to deal with, i have been getting strange phone calls and emails since i registered, My withdrawals are stucked at pending, For a better experience i have noted a better one as seen on display biodata

They made me register with my passport, they made me insert all my personal data and then they said that i was inegibile to open an account

I failed to check reviews before signing up to try Moo Moo but I can now confirm that reviews on here about the difficulty withdrawing your money from Moo Moo is real.

I opted for the direct link method to deposit and withdraw, like all brokers, Moo Moo verified me and my bank account and accepted a deposit from me through my bank account. I found the platform slow because of the number of things to do to enter or exit a due to the number of pop up messages and unnecessary steps to enter and exit a trade. I decided to withdraw my money from moo moo. To my surprise I encountered stalling tactics designed to delay and block withdrawal. Here's my experience.

I submitted the request to withdraw on Dec 22, received a notice saying request submitted so I thought it had gone through. On December 29 I was in my bank account and notice the withdrawal from Moo Moo wasn't there. Checked the moo moo account only to realise that rather than process my withdrawal they had sent me an email which unfortunately I did not see due to the holidays, asking me to verify myself again with a deadline. I resubmitted a request to withdraw again on Dec 29, did not receive an acknowledgement from Moo Moo so I emailed them on Dec 30 and was told that the request is PENDING. Why is a request to withdraw your available funds via direct deposit/ withdrawal method pending for, at this point, 3 days with Moo Moo?

I know that customers make a choice to use these platforms and that I failed to do my due diligence and check the reviews before trying their platform but the fact that so many people have and CONTINUE to experience the same problems to withdraw their money means that regulatory bodies like FINRA are not aware of Moo Moo's predatory practices, which takes advantage of their position over clients funds once its in their hands. Moo Moo should be monitored by US regulatory bodies and maybe even congress should do some oversight into their practices as well. I intend to submit a formal complaint and write to my representative in congress and encourage others having problems to withdraw their money from moo moo to do the same.

App difficult to navigate. In Canada at least, moomoo is just lipstick on an Interactive Brokers account but twice as complicated because you have to go through two processes, one for moomoo and one for IB. Closed my account as soon as that was obvious. Chat support is generic and not very helpful.

Update: trustpilot coerced me to submit moomoo account information, otherwise they’d remove my review. After I did so, moomoo called me multiple times asking me to remove my review. I asked if they had fixed the problem and if not, no. And then I hung up. Sheesh. This whole platform stinks. Can’t leave a review of anything without both trustpilot and the business harassing you and invading your privacy.

good, easy to use

Nice app, clear layout and easy to use.

good experience，very professional view and good atmosphere！

Moomoo is an excellent trading app that offers a smooth user interface, responsive customer service, and a lots of useful information.

Easy to use, low transaction fee, a lot functions for analyze and study

It was the most terrible experience I ever had with MOOMOO. They completely trap you; first, they assign you an investment expert, and as you follow their lead and invest, several times, they allow you to earn 10% interest before asking you to sell the stock. Once they gain your trust, they begin asking you to invest as much money as you can; I trusted them and invested the maximum amount. Moomoo will retain deposits and push you to make a margin call. The support staff could not be reached. Poor customer service. So, I asked to terminate my account and withdraw my funds. The account cancellation process was extremely difficult, and I was unable to withdraw, and the stock price dropped unexpectedly, I nearly lost all of my money. I looked for a solution, and fortunately, I found 𝖯reston𝖶ealth𝖠dvocates. I contacted them and asked for an investigation into my missing funds.They started a dispute and eventually recovered my cash. I'm thrilled to share this experience!

Stay away
And look for help back from the username for help of your back

Great app for investment. Easy to use.
Good value for money and cheap fees

Very easy to use platform! Staff is friendly and nice :) easy to navigate and trustworthy. Highly recommend

Nice platform to earn money.I registered yesterday and start to earn now.

very useful！