I have several staple pieces from moon magic and I love them all, they’re good quality, don’t tarnish and are beautiful and unique! I specifically look for rose gold with moonstone, so this company ha... See more
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Review summary
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Based on these reviews
This is my second order with Moon Magic. My wife isn’t into diamonds and originally guided me here for moonstones while gently suggesting engagement rings. She loves her engagement ring and again led... See more
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I just wish it didn’t take that long to receive the jewelry. I ordered so many beautiful rings and I followed the measurements online and they were too big so I had to return them/exchange. So I have... See more
Company replied
I’ve ordered from Moon Magic a few times now, and overall I’ve had a really positive experience. The designs are unique and the gemstones are genuinely beautiful, which is what initially attracte... See more
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Company details
Written by the company
Moon Magic creates gemstone jewelry designed to be both meaningful and enduring. Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful. Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship. Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging. With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Contact info
Singapore
- contact@moonmagic.com
- moonmagic.com
4.0
Great
7K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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Super friendly and helpful
The company is super friendly and helpful. When I had an issue with a piece, they were super quick to provide me with options.
April 9, 2026
Unprompted review
Reply from Moon Magic
Hello Rachel,
Thank you so much for your kind words! We’re really glad we could help quickly and provide you with a solution that worked for you. It means a lot to us!
Kind regards,
Moon Magic
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Moon Magic is a very special site ...
Moon Magic is a very special site .... many VERY cool, very unique things ... AND a WONDERFUL RETURN PROCESS !!!
I'm so glad I found you !!! ~
April 8, 2026
Reply from Moon Magic
Hello Kisbore,
Thank you so much for your kind words! We’re thrilled you discovered us and that you’re enjoying our unique pieces. It also means a lot to hear that the return process felt smooth and easy, that’s exactly what we aim for!
Kind regards,
Moon Magic
Exceptional Quality and Even Better Customer Service!
I recently discovered Moon Magic from a Facebook ad, and I have been thoroughly impressed with my experience so far. I have purchased several pieces from them-including rings, earrings, and a necklace-and I am delighted with the quality and value of each item. The craftsmanship is beautiful, and the pieces feel both elegant and durable.
What truly sets this brand apart, however, is their exceptional customer service. I encountered a minor issue with one of my purchases just before the Easter holiday. I expected a long wait for a resolution, but I was pleasantly surprised to receive a thoughtful, solution-oriented response as soon as the public holiday concluded.
The team provided me with several replacement options and handled everything with free shipping. They placed complete trust in me, and there was zero hesitation in fulfilling my request. It is rare to find a company that prioritizes customer satisfaction with this level of care.
I will definitely be a returning customer!
April 7, 2026
Unprompted review
Reply from Moon Magic
Hello Winnie,
Thank you so much for this incredibly thoughtful review! We’re truly happy to hear how much you love your pieces and that they’ve met your expectations in both quality and design.
It also means a lot to know our customer support made a positive impact, especially during a busy holiday period. We always strive to make things right and ensure every experience feels smooth and supportive.
We’re so grateful for your trust and can’t wait to create more pieces you’ll love in the future!
Kind regards,
Moon Magic
Helpful and understanding
Moon magic listened to my concerns and helped me achieve a desired outcome.
I’m very happy with my experience.
April 2, 2026
Unprompted review
Reply from Moon Magic
Hello Sarah,
Thank you so much for your kind words! We’re really glad we could support you and help reach a solution you’re happy with.
Your feedback truly means a lot to us, we appreciate you taking the time to share your experience.
Kind regards,
Moon Magic
Extremely disappointing experience.
Extremely disappointing experience.
I placed an order with a promised delivery time of 8–18 working days, as the item was meant to be a gift. It has now been 25 working days, and the tracking still shows only “label created,” with no evidence that the item was ever shipped.
Customer service has been very poor throughout. Responses were slow, unhelpful, and repeatedly ignored my request for a refund. Instead, I was given vague and contradictory explanations, including being told the item was “already on its way, although at the moment the movement is not visible on our end,” despite no tracking updates at all.
This lack of transparency, accountability, and basic communication is unacceptable. I have completely lost confidence in this company and have had to escalate the issue with my bank to recover my money.
I would strongly advise others to think twice before ordering.
April 8, 2026
Unprompted review
Reply from Moon Magic
Hello Dari,
Thank you for taking the time to leave us a review. We are truly sorry to hear about your experience, it was never our intention to make you feel this way.
After reviewing your order, it appears there was an issue with your address between our store and the shipping platform, which caused an unexpected delay. We sincerely apologize for this.
Your order is currently in transit. However, tracking updates are not visible at this stage and should appear once it reaches the international hub and is handed to the local carrier.
We understand your concerns and, as mentioned in our email correspondence, we have already offered a resolution and are continuing to assist you directly.
Thank you for your patience while we work to resolve this.
Kind regards,
Moon Magic
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Not fit for purpose broke after 6…
Not fit for purpose broke after 6 months. Was only used on occasions, weekends etc (was in immaculate condition apart from string deteriorated). Was told warranty was not valid as bracelet had been worn. If you are unable to wear the jewellery surely then it is not fit for purpose.
Customer service was totally unhelpful only offered 20% off next order even though I had sent clear photos of the deteriorated string which was not snapped or pulled, they just sent the same automated response of being out side of the warranty as it had been worn.
At £100 for a bracelet i would expect it to last at the very minimum the length of the warranty and i would also expect the company to honour the warranty especially when the bracelet was within the terms.
April 1, 2026
Unprompted review
Reply from Moon Magic
Hello Claire,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been.
We’d like to reassure you that your case is important to us. As mentioned in our ongoing correspondence, we are already in touch with you directly and actively working towards a resolution.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Moon Magic
Looks and feels like a $10 Temu ring…
Looks and feels like a $10 Temu ring but cost nearly 10 times that. Underwhelming, will not be purchasing again and when selecting to return, you will not receive a full refund as there are fess deducted from the refund, another reason to make purchases on Amazon over company websites.
April 4, 2026
Reply from Moon Magic
Hello Alexa,
We’re really sorry to hear that you’re not happy with your experience, this is certainly not the impression we want to leave.
We’ve reached out to you directly so we can look into this further and better understand your concerns. Your feedback is very important to us, and we’d truly appreciate the opportunity to make things right.
Kind regards,
Moon Magic
The items I ordered are exactly as…pictured
The items I ordered are exactly as pictured on the website. Customer Support was amazing and very kind in their responses. My rings are very good quality and make my heart smile every time I look at them. AMAZING company all the way around!! I will be a returning customer.
April 1, 2026
Unprompted review
Reply from Moon Magic
Hello Julia,
Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you love your rings and that our customer support made a great impression!
Your kind words truly mean the world to us, we can’t wait to have you back again!
Kind regards,
Moon Magic
I am pleased with everything
I am pleased with everything - order, return purchase, customer service, thank you :)
April 1, 2026
Unprompted review
Reply from Moon Magic
Hello Fani,
Thank you so much for your kind words! We’re really happy to hear you had a great experience!
Kind regards,
Moon Magic
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Terrible
Terrible. I got my wedding ring from Moon Magic and it got discolored in less than 6 months. When purchasing a ring you do not get important information BEFORE ordering. I’ve been in contact with customer service already and did not receive a good compensation. I got a 20% off my next purchase, and I will definitely never order again.
April 3, 2026
Unprompted review
Reply from Moon Magic
Hello Olivia,
We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially for something as meaningful as a wedding ring.
We appreciate you bringing this to our attention, and we’re glad we were able to connect with you directly. As discussed, we’ve offered a replacement to make things right, as your satisfaction is very important to us.
If there’s anything further we can assist you with, please don’t hesitate to reach out, we’re here to help.
Kind regards,
Moon Magic
Im really disappointed
Im really disappointed. I bought vermeil ring with stones and after very light wearing for 3 months (I was wearing only at work, office) prongs have broken and I lost a stone. I wear a lot of rings and it’s never happened to me before. It shows really poor quality. When I contacted them, they told me it’s wear and tear and they can’t do anything about it! I’ve never had a metal ring in my life that wouldn’t last a year, nevermind couple months with very careful use.
April 2, 2026
Unprompted review
Reply from Moon Magic
Hello Sigita,
Thank you for taking the time to share your experience, we’re truly sorry to hear what happened with your ring. We completely understand how disappointing it must be, especially when you’ve taken such care while wearing it.
We can see that you’ve been in contact with our team, and we’d like to clarify that a replacement has been offered as a gesture of goodwill. We always aim to support our customers as best as we can, and we’re glad we were able to provide a solution in this case.
Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention.
Kind regards,
Moon Magic
Terrible quality! Turning silver!
Had my rings less than a year, with minimal wear and they are already turned silver.. not what I expect for an over $200+ order.
:(
April 2, 2026
Unprompted review
Reply from Moon Magic
Hello Laura,
Thank you for your feedback, we’re really sorry to hear about your experience with your rings.
We can see that you’ve already been in touch with our team, and we truly appreciate you reaching out. Please rest assured that we’re currently working with you directly to find the best possible resolution.
Your experience matters a lot to us, and we’re committed to making this right. Thank you for your patience while we sort this out together.
Kind regards,
Moon Magic
Exceeded my expectations..
I ordered the five mystery ring surprise. That's what I am calling it. The rings surpassed my expectations. I love each and every one. So much so I ordered the 3 ring surprise. So beautiful!
March 31, 2026
Reply from Moon Magic
Hello Denise,
Thank you so much for your lovely review!
We’re so happy to hear you loved your mystery rings and that you came back for more! That truly means a lot to us.
We hope you love your next set just as much!
Kind regards,
Moon Magic
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Low quality and light weight
I have been wanting a ring from moon magic for so long after always admiring them on instagram. I purchased two rings as a treat and the quality was awful, the sizing is completely off, they were extremely light weight and the bands were thin - nothing like the quality seen on instagram. For the price I sent these back, they felt more like costume jewellery than expensive rings.
March 11, 2026
Unprompted review
Reply from Moon Magic
Hello Harriet,
Thank you for your feedback. We’re really sorry to hear that your experience didn’t meet your expectations.
We can see that you’ve since returned your rings, and your refund has been processed. While we’re glad we could resolve this for you, it’s of course disappointing to hear that you weren’t happy with your purchase.
The pieces are among our bestsellers and are loved by many customers around the world, so it’s never our intention for anyone to feel let down. We always aim to accurately represent our jewelry and provide high-quality pieces that customers can enjoy for years to come.
We truly appreciate you giving us a try, and we’re sorry again that this wasn’t the right fit for you. If there’s ever anything we can assist you with, we’d be more than happy to help.
Kind regards,
Moon Magic
Beautiful pieces worth the wait
Moon Magic usually takes a while to get my order to me, but I’m not complaining. The quality and presentation is worth the wait. Every piece feels like it was custom made just for me. They all fit great, look amazing, and come in the most lovely packaging. I have a bday at the beginning of May and plan to treat myself to a couple new pieces. Thank you, Moon Magic, for making me feel special.
March 4, 2026
Reply from Moon Magic
Hello Vanessa,
Thank you so much for your beautiful feedback! We’re truly happy to hear that the quality, fit, and presentation make the wait worthwhile and that each piece feels so special to you.
It means a lot to us to be part of your moments, and we’re excited for you to treat yourself for your birthday, hope you find something you absolutely love!
Kind regards,
Moon Magic
I was happy to be heard and address my…
I was happy to be heard and address my request in a timely manner!
March 26, 2026
Unprompted review
Reply from Moon Magic
Hello Pricilla,
Thank you so much for your kind feedback! We’re really glad to hear you felt heard and that your request was handled promptly.
We truly appreciate your support and are always here if you need anything!
Kind regards,
Moon Magic
I was skeptical at first but I already…
I was skeptical at first but I already placed my second order! Their jewelry looks beautiful and I've been wearing it everyday for now over 3 months and no tarnish. The gems are real and very pretty. Cant wait to get my second order!
January 11, 2026
Reply from Moon Magic
Hello Karolina,
Thank you so much for giving us a chance. It’s wonderful to know your jewelry has held up beautifully and that you’re enjoying it every day.
We can’t wait for you to receive your second order, and we hope you love it just as much!
Kind regards,
Moon Magic
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Above and beyond expectations
Stunning / quality jewelry AND top-notch customer support — I had an issue after my purchase and they handled it quickly and professionally, no hassle whatsoever. You can tell they truly stand behind their products and care about their customers. Highly recommend!
March 25, 2026
Unprompted review
Reply from Moon Magic
Hello Angie,
Thank you so much for your kind words! We’re thrilled to hear that you love your jewelry and had a great experience with our customer support.
It truly means a lot to us that you recognize the care we put into both our products and our customers. We really appreciate your recommendation and hope to welcome you back again soon!
Kind regards,
Moon Magic
Stunning, Meaningful Pieces
Beautiful, mood boosting jewelry. Shipping takes a while, but your patience will be rewarded.
March 2, 2026
Unprompted review
Reply from Moon Magic
Hello Lisa,
Thank you so much for your lovely feedback! We’re delighted to hear that our jewelry brings you joy!
We truly appreciate your patience with the shipping, and we’re so glad to know it was worth the wait.
Kind regards,
Moon Magic
Ring, bracelets and necklace
I recently purchased a few pieces and was very impressed with the quality and attention to detail. The items are elegant, well-crafted, and exactly as presented.
I will return to and recommend to anyone looking for beautiful, high-quality jewelry.
Very satisfied with the experience!
March 1, 2026
Reply from Moon Magic
Hello Michele,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality and craftsmanship of your pieces.
Your support and recommendation truly mean a lot to us, and we look forward to welcoming you back again soon!
Kind regards,
Moon Magic
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