Moon Roast Coffee Reviews 

698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the coffee, frequently describing it as rich, smooth, and perfectly balanced, often noting its fresh roasting. Many reviewers highlight the efficient and prompt delivery service, with orders arriving quickly and always well-packaged, sometimes even as an experience in itself. The overall service is frequently described as excellent, with customers appreciating the ease of ordering and the helpfulness of the dedicated team. People enjoy the wide selection of coffee blends available, finding options that suit various tastes and preferences, often noting the good value for money, especially with subscription options.

What people talk about most

Product

Consumers consistently express high satisfaction with the product, often describing the coffee as amazing,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the coffee as amazing, excellent,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super fast... See more

Service

Users describe positive interactions with service, consistently praising the great and excellent service... See more

Order

Reviewers mention positive feedback about their orders, with many finding the ordering process easy and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed all three coffees I ordered - Lunar, Brazil Bossa Nova and Moonshot. The roast is spot-on: nothing over-roasted or bitter, just clean, fresh flavours that really come through in mil... See more

Company replied

Rated 5 out of 5 stars

Great coffee and great service. We order ours by kg bags and they never disappoint. We are making our way through the different beans and are currently loving the Santo Antonio beans and looking forwa... See more

Company replied

Rated 5 out of 5 stars

Thank goodness for Moonroast! I got a new grinder for my coffee machine & thought the grinder was no good as I couldn’t get a decent cup of coffee. I remembered having a cup of moonroast at my local c... See more

Company replied

Rated 5 out of 5 stars

We've had Moonshot a number of times and enjoyed it but thought we'd try something different this time (Lunar). We're getting compliments from anyone that drinks it and thoroughly enjoying it ourselve... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop

Information provided by various external sources

We are an award-winning small batch coffee roaster and supply speciality hand roasted coffee for wholesale and retail throughout Hampshire and across the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

698 reviews

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Asks customers to review

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4.9

All reviews

(698)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

71% Ecuador Hot chocolate is perfect

71% Ecuador Hot chocolate is perfect, better than hotel chocolate especially in 1K bags

June 17, 2025
Unprompted review
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Reply from Moon Roast Coffee

So pleased to hear you are enjoying the chocolate! We love it too! Many thanks for your review :)

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Rated 5 out of 5 stars

Fast service

The coffee arrived very quickly and tastes great

June 2, 2025
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Reply from Moon Roast Coffee

So great to hear! Many thanks for your review :)

Rated 5 out of 5 stars

Great coffee

Great coffee, prompt delivery, lovely people.

May 28, 2025
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Reply from Moon Roast Coffee

Thank you Larry, hope you are enjoying the Indonesia as much as we are! Best wishes from the Moon Roast Team :)

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Rated 4 out of 5 stars

The Coffee is great and an even better…

The Coffee is great and an even better coffee shop and food. The one down side is if you ask for delivery they use Royal Mail or as some people call them " Snail Mail". Takes too long to receive your coffee and think they need to review the delivery as it spoils the experience through no fault of their own.

May 28, 2025
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Reply from Moon Roast Coffee

Thank you for taking the time to write a review, glad to hear you are enjoying our coffees but we're sorry to hear your coffee orders take a long time to arrive. We use Royal Mail 48 for our free shipping option which normally takes 2 days to arrive. However Royal Mail do say they aim to deliver within 2-3 working days for the RM48 service, so depending on which day you order and if it is near a bank holiday as they tend to have a back log of mail then, it can take slightly longer. We also offer a 24 hour Parcel Force service and RM24 for customers who need their coffee quickly and would like to pay for faster deliveries which are normally pretty reliable. We do value your feedback and and will bear your comments in mind when we next review our postal service options on the website which we will be doing later in the year. Best wishes from Judy at Team Moon Roast

Rated 5 out of 5 stars

Bright enlivening espresso cleverly layered flavours

Sophisticated packaging and great presentation. Unusual product, coffee from China intriguing flavour combinations. Helpful recipes, precise espresso brewing guide.
Tastes are as described, layered flavours starting with a bright enlivening green apple with a follow-up milk chocolate underlay. Aftertaste is exactly the same. Very refined, very unusual espresso brew, very impressive. Reminiscent of the last espresso beans from Moon Roast with cleverly layered flavours. Definitely glad I could get a bag.

May 21, 2025
Unprompted review
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Reply from Moon Roast Coffee

Great to hear, Matt and also really pleased our brewing guides have been helpful too. Thank you so much for your review :)

Rated 5 out of 5 stars

The coffee we selected was one of our…

The coffee we selected was one of our favourites and was good as expected. Delivery prompt and efficient as always.

May 29, 2025
Unprompted review
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Reply from Moon Roast Coffee

Great to hear this Paul, many thanks for your review. Enjoy your brew! :)

Rated 5 out of 5 stars

Great coffee

Great coffee, great service, what more could you want.

April 29, 2025
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Reply from Moon Roast Coffee

Thank you so much for your review, great to hear!

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Rated 5 out of 5 stars

Beautifully packed

Beautifully packed, very speedy delivery and then lovely coffee to drink.

April 8, 2025
Unprompted review
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Reply from Moon Roast Coffee

Thank you so much for your kind review, great to hear you are enjoying our coffee :)

Rated 5 out of 5 stars

Moon Roast coffee give them a go!

Moon Roast coffee is a small independent coffee producer making exceptional blends which are worth waking up to every day.

April 1, 2025
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Reply from Moon Roast Coffee

That's so good to hear, many thanks for such a lovely review :)

Rated 5 out of 5 stars

Wonderful coffee .

Wonderful coffee ..
Really love the packaging it comes in too, as could be given as a gift

March 29, 2025
Unprompted review
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Reply from Moon Roast Coffee

thank you so much for you kind review :)

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Rated 5 out of 5 stars

The coffee is fabulous and delivery…

The coffee is fabulous and delivery came the next day. We have loved it since having it at our local cafe and then going on the espresso course! Thank you

March 28, 2025
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Reply from Moon Roast Coffee

That's great to hear, thank you so much for posting a review :)

Rated 5 out of 5 stars

Superb coffee for espresso machine

Superb coffee that brews beautifully in my Sage espresso machine. I've been mail ordering from Moonroast for about 4 years now, buying the Moonshot roast. Occasionally I receive a "loyalty treat" of a coffee bean sample I haven't tried before. These gestures and short handwritten notes on packing slip make it feel more personal and human than other online purchase I make. I also like that I'm able to support a local, small Arelsford business. But the main reason I'd highly recommend them is the quality and freshness of their coffee beans. Only warning is it's hard to enjoy a coffee anywhere else now!

March 26, 2025
Unprompted review
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Reply from Moon Roast Coffee

Thank you for supporting Moon Roast all these years. We really appreciate your review as well. We hope you will continue to enjoy our coffee for another 4 years! We'll put the kettle on :)

Rated 5 out of 5 stars

The 1-2-1 personalised coffee…

The 1-2-1 personalised coffee experience was simply excellent! Dan from Moon Roast was literally a font of knowledge on all things coffee and used this to teach and demonstrate to me how to get the very best out of the Moon Roast beans and my own machine at home. An excellent experience for anyone wanting to learn more about good coffee

March 14, 2025
Unprompted review
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Reply from Moon Roast Coffee

Thank you for your review. We're so glad you enjoyed the course and can brew the best Moon Roast at home!

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Rated 5 out of 5 stars

Excellent product

Excellent product, service easy to contact and always responds to any queries or alterations to your order.
As well as been delicious 😋

March 12, 2025
Unprompted review
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Reply from Moon Roast Coffee

We are so pleased that you enjoy our coffee and thank you for your support!

Rated 5 out of 5 stars

Very good service

Very good service, nice packing and information about the coffee

February 23, 2025
Unprompted review
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Reply from Moon Roast Coffee

Thank you for supporting our small business!

Rated 4 out of 5 stars

Wrong mug

I ordered the dark mug, but got the light one

February 27, 2025
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Reply from Moon Roast Coffee

Hi Tom, thank you for your review. We're very sorry to hear you're unhappy with the mug you received. We would be happy to exchange for a black one, as mentioned in reply to your email query. Please do not hesitate to let us know how you would like to proceed. Looking forwards to hearing from you. Kind regards, Natalie

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