Moonside Reviews 151

Order placed on March 12th was supposed to ship by March 31st. It is now October 18th, and it still hasn't shipped.
Customer service is actively deleting comments of people not receiving their orders from all their social media channels, and it looks like they're ramping up fake positive reviews and comments everywhere. I contacted customer service every month for 7 months, and they could not provide any help. After reaching out to them on social media, they said they could only provide a 10% discount once my order was delivered.
Not sure exactly what happened to Moonside, but their behaviour strongly indicates it's now a scam.

I have filed a dispute with my credit card company and they are now actively investigating.

Like many here I have been waiting months for the product. Their support says it has been “processed” so they cannot issue a refund. However they also do not advise the shipping date.

Ordered two Star Bulbs in November of 2024 via their Indigogo campaign. Moonside never shipped the product. Followed up with them to inquire about the status. Moonside sent me a fake tracking link and blamed their "logistics provider" for delays. The tracking link shows that no package was ever provided by Moonside to their shipping partner. One year later, nothing has been shipped. Hundreds/thousands of people were similarly scammed - look at their Indigogo page to see all the complaints. Not one customer has received a single Star Bulb. The product appears to be complete vapor and does not exist. No refunds are being provided by Moonside despite their failure to send anything.

This seems to be a scam company. I'm waiting for more than 25 days for the product to be shipped and nothing happens. They don't answer to my email and send replies on Instagram that seem like automated replies. Be careful with spending your money there!

I have ordered lamp from them on Mar 27, 2025, as well as 2 bulbs on indiegogo campaign which i've been waiting for for over 250 days. I haven't received any of the ordered items. Their support doesn't act on the messages, they just keep replying with automated messages which is very frustrating. Beware of this company, i wouldn't send them any money. I can safely say it's a scam.

This is a scam, they never intended on sending you any product. Excuse after excuse and you still don't get any updates on the product, pathetic excuse of a company. They also refused to cancel my order and refund me. Avoid!

I ordered a lamp in March 2025 and the company keeps saying the lamp will soon be delivered. It has never arrived (now 6 months in). Amex has refunded me after their investigation into the company.

I placed an order for the Moonside Halo Lamp on April 12th and followed up with an email to support every month since for an update. I’ve been met with the same automated response about “expediting” my order yet tracking hasn’t updated past “parcel information received”. They seem to have no issues sending the product to content creators for review in hopes of getting more purchases, but can’t even follow up with shipping out their product to customers. I’m in the process of a chargeback and hope anyone else who’s waiting will do the same. Avoid buying any products from this company!

I which I read these reviews before ordering. I ordered a lamp two months ago and it still hasn’t been shipped. I emailed Moonside to cancel the order but that’s not possible according to them. They say they have logistical challenges but to me it just looks like a scam now. I asked my bank for a chargeback so hopefully I see my money back.

I have been stolen. I did not receive my product. Avoid.

It's a con sadly. Please be careful. They'll never send the items. I've been waiting 5 months and they keep saying it's coming but the tracking is a bogus website.

As everybody else has said, they WILL NEVER SHIP A PRODUCT. I placed my order over 90 days ago, and after following up, they sent tracking for a shipping label. Since then, the shipping label has never once been updated, and every time I inquire they blame their logistics partner with a slightly different copy-paste response.

DO NOT ORDER. You will need to chargeback with your credit card company to get your refund.

Scam. 5-month old order. Order never shipped. Reviews suppressed on their website.

Like others here I also never received my order. Repeated emails are either ignored or told that the order is still being processed 3/4 months on. Total scam company.

affiliate marketing scam, i earned 100 dollars, i emailed to claim money, and they didn't pay me

They never sent me anything. Got my money back thanks to paypal after 2 months

Avoid doing business with them. Just had to file a chargeback since they refused to refund my order that was placed over 3 months ago claiming it was being processed… FOR 3 MONTHS. It seems it’s a common scam they’re pulling on everyone not shipping their orders and also giving creators the products for free to make more people get scammed

It's been over 5 months and many emails, and I never received my order. They assure you it's the shipping company but they don't actually have the product to sell. They refuse to send refunds as well. Never buy from them!

Didn’t send the product, useless updates via email and declined to refund me. Opted for 3-5 working day shipping, still waiting over a month later with no product. They provide tracking number which has no update and is just a placeholder, looked through reviews and this is a common theme! Gone to my Bank to dispute the charge. Do not recommend to anyone to purchase anything from this store.

This company has failed to deliver on 2 orders which I made, since 2024 till date. They send out a fictitious tracking number upon your order and let it expire without sending out the products. This company is a scam. Please do not buy anything from them.