While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I typed in my address and it brought me to a different place 2 miles away, Google Maps gets it right. i also could not see half the routes because they were covered with ads. horrible app, use transit... See more

Rated 1 out of 5 stars

Common theme but it’s virtually infected with adds that you can not close but stop you actually using the app. I can only use it if I delete the app, reinstall, then I might get one shot at using it... See more

Rated 1 out of 5 stars

Used to be good until they added adverts. It can take up to a couple of minutes to get past the advertising. Not a good idea when Moovit is for people needing time sensitive information and possibly... See more

Rated 1 out of 5 stars

Do not use it - total rip off - booked a train fare to Venice- QR code does not work- link to download tickets comes back as error and have never received email confirmation, but credit card was cha... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Moovit is a Mobility as a Service (MaaS) provider and the #1 Urban Mobility app


Contact info

1.2

Bad

TrustScore 1 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst app ever

The worst app ever. Removed it after 2 hours. Constant adverts taking over the whole screen and nothing worked. It thought Hereford was in Birmingham!!!! Easier to use Google maps.

July 4, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam website will drain your credit card

Scam website which takes your credit card information promising a "free trial period" and then makes it impossible to cancel the account and charges your credit card even after you have attempted multiple times to cancel the account.

Their "support team" responds with looping answers to your requests to cancel the account.

This website is using fraudulent practices to illegally take funds from peoples' credit cards who were just looking for some assistance in navigating big city transit.

June 4, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Used to love the app-not any more

Used to love the app. I had the free version. But now It forces you to look at even more adverts -more than I have ever encountered in an app. Had to exit 4 or 5 screens just to get to the search page and when I found the route there were 2 more pop-ups followed by even more adverts scattered throughout the description of my route.
I recommended the app to many friends but I definitely wont be doing that any more

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

Very agressivly forcing people to use the app

Very agressivly forcing people to use their app, with really intrusive ads. Why would you even need your website if all the features are locked behind your «bloatware wall»? I just want to see when buses come once, im not downloading your bloatware

March 11, 2024
Unprompted review
Advertisement
Rated 2 out of 5 stars

Moov it will have you moving in the wrong direction

I used move it to get a approximation for a bus stop in long islsnd. It had the N20H as an option for 300 community drive. This information is so very wrong and misleading . The bus system information service for long islsnd is horrible, you would think that an area that charges its residents so much money on taxes could afford and be considerate to install bus stop signs, the lack of signs enhances people getting lost.
The Moovit app and the long island bus information service were meant for each other, they both Suck !

February 28, 2024
Unprompted review
Rated 1 out of 5 stars

App is horrible

Too much advertising, too little information. The app is horrible, it keeps asking for gps (I'm still at home, not traveling yet..) or if I'm really sure I dont want to spend money on the app..
Then when I tried searching for locations in Sri Lanka and Cambodia, it couldn't find ANY. Deleted the app immediately. Not recommended at all!

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish

Rubbish. Your best chance of reaching your destination is to ask a passersby or call a cab. We stood where the app told us & waited for a #34 to Tias at 11:00 today. I put my hand out, but he didn't stop or point across the street, which is where it actually left from. We dashed across the street, but he pulled away with us around 20 metres behind & running. I didn't see his face, but I bet he was smiling. Taxis from now on. This app & company are not tourist friendly. I'm deleting the app.

December 28, 2023
Unprompted review
Rated 4 out of 5 stars

The app acts fairly well

The app acts fairly well, showing real-time arrivals (even shows the buses (and the other public transport vehicles) arriving like 30-60 secs earlier which is good in order not to miss them). The only downside is that the free version's ads are very very agressive and are flooding the screen when you least expect them...

December 21, 2023
Unprompted review
Advertisement
Rated 2 out of 5 stars

It worked at first, then stopped

At first this app works great I take the bus all around town and it would show me all the bus lines including real time updates because I paid for the premium subscription. After a couple weeks of using it it no longer shows bus lines and shows commuter trains and the metro system. I contacted Support several times and open a ticket and no one responded to me after many many days. The app is unusable to me now even though I have paid I am very disappointed in my experience and I have had to resort back to google maps as the information is accurate within that app at least!

December 13, 2023
Unprompted review
Rated 1 out of 5 stars

Really really bad app

Really really bad app. Paid for the subscription so my son could see when the buses would turn up for
School and it would not show the live bus. When I contacted them, they suggested I track my child via his phone… no point of this app then is there !

September 19, 2023
Unprompted review
Rated 3 out of 5 stars

I recently tried using the Moovit app

I recently tried using the Moovit app, and unfortunately, my experience was far from satisfactory. The app's navigation features proved to be unreliable, often providing inaccurate bus schedules and inconsistent directions. Additionally, the user interface felt cluttered and confusing, making it difficult to navigate through the various options. Despite its promise of convenient public transportation planning, the Moovit app fell short in delivering a smooth and reliable user experience.

March 16, 2023
Unprompted review
Advertisement
Show reviews in all languages. (168 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look