Morgan Sindall Property Services Reviews 

I was informed that I would be given an early appointment being between 8am and 1pm.I work nights so ensured that I broke my sleep to be up and ready for 8am for the contractions.At 11.10 I noticed a missed appointment card had been placed in my porch without anyone knocking my door or calling my phone.I called Morgan Sindall straight away and finally got through to an operative named Mathew who stated that I was lying and that the contractor Definately knocked my door and banged my window.I explained that my front door goes straight into my living room so if this were the case I would have most definitely have heard the knock and especially the banging of my window.Mather was speaking over me constantly and being completely unprofessional and rude.He then went onto saying that he could get the contractor back out between 3 and 5 pm.I stated that this was a little unfair as I had been given an early appointment and didn’t feel that I should have to wait I. The entire day to have a repair carried out.Mathew then stated that he was “being nice” by telling me between 3 and 5 pm and now I have to wait from now to 5 pm.I asked to speak to a manager and was refused.I am completely shocked and outraged at such rude and disrespectful behaviour from a representative of Morgan Sindall

Impossible to contact I've tried several times and after being on hold for ages I get a recording telling me 'admin mailbox please enter code' My basic repair has been rumbling on for 6 months because their workmen say they're coming back and they don't. Then it takes weeks to get another appointment. Sadly I have no option but to deal with this company. I'm just so fed up and have complained to my council who have recognised my complaint and paid compensation. The workmanship seems fine, but their back office systems are a shambles

This is company that provide maintenance & services for house association I've rented house for years. No appointment date was EVER kept and there are always same annoying problems. Electrician & gas engineer come and go as they pleased ignoring date and time set by this creepy company itself or agreed upon.
I'm employed with commitments and I don't have time waiting around clock when you decide like is best time to wake up and show up. Assuming I actually know and receive letter with information about appointment or I just find some trash hand written note in doors informing me about missed visit/appointment. Another company favorite option is send letter about missed appointment I didn't know about.
I hope you get replaced by another company capable to master at least elementary customer service requirements.
I don't want and I don't like deal with you. I should see gas engineer in house for yearly gas check today. Instead of that I have sms with another set date and time. And then, after that, another sms with another time. You are joke.
Update, no, pointless, it goes like this all the time for years. You notified me about again different date&time, stick with it for once. You cost me another day off work I need to take as always when I deal with you. If I do something it'll be change of landlord&housing.

terrible customer service and workman are rude and unfriendly. Didn't even knock at the door just put the letter through. when stopped he said he won't do the job. called customer service dreadful response , didn't care and rude attitude. Waltham forest should and must get a new contractor

Why do the call operators have such a vendetta against those ringing for help? It’s like they deliberately try and provoke you for no reason? Surely just send someone to fix the problem and then you’ll have less time on the phone? All you’re doing is leaving young children and disabled people without essentials such as water for long periods of time. Morgan Sindall paired with St Albans council has to be the most dire service known to man.

Been waiting for plaster job to be done for over 7 months now!
I got 3 massive hole in my room!
They never answer my calls , I’m honestly sick of this now

If I could score minus I would.
I have been left without hot water weeks on end.
Nobody wants to repair the boiler correctly.
Endless calls and complaints nobody gets back to you.
Office staff are rude and do not care, even if your a vulnerable person.
Waltham Forest need to get rid asap.
3/5, still no hot water endless excuses, the part I need cost £17, still nobody getting back to me, resigned to the fact will never have hot water in this property. Have to wait till 11 May to go next step with ombudsman, they haven't even got back to them. Sad excuse for a company.

randomly knocked on the door with no appointment. not acceptable, partner works nights and im no well so neither of us were dressed appropriately for a visit

Wow what can I say
Dripping kitchen tap
Morning a e mail from them giving me a date for this
2 hrs later I get a phone call that went to my voice message this was a man with another date for the dripping tap then
2 hrs later another call with another date lol this place a joke

The service is zero it has been 3 months I keep calling them for for repair no answer.

Almost 5 weeks ago I was granted a new bathroom and toilet in my property, I was told this would take 12 days to do, only Thursday gone was the day they finish the job, yet in this time I've had nothing but problems in their work, which has caused for me to keep bathing and using other people's facilities for 5 weeks now, after the jobs had been completed and handed over to me I noticed several leaks from the toilet and the toilet wasn't fitted flush with the plumbing, also the sink in the bathroom is not mounted to the wall. We reported the faults on Thursday, 2 managers arive with a plumber to check and rectify any issues. The plumber arrived with his child, supposedly repaired the toilet leaks. The managers agreed to have the sink fitted correctly at a later date and all faults would be fixed. Last night the toilet started leaking again and leaking into my new bathroom which is situated below the toilet. When I checked the toilet leaks I found a bung of tissue wedged in the back of the toilet. I can only assume this was put there to prevent any further leaks,I phoned the emergency contact number and was told to turn the stopcock of as the emergency plumber doesn't carry tools and would only turn of the water supply, I waited up until 3am and knowone arrived, so I called back this morning to be told the call I made last night wasn't recorded nor logged. And all they could do is supply me with fresh bottled water. Within these past 5 was I've lost wages from taking days of work, my anxiety and stress levels are through the roof. And I find this very unexceptable, I've taken pictures of everything, I will be taking this further as now I have bank holiday weekend with no water or able to even flush my toilet and 2 daughters under the same roof,

They left elderly pensioners ( 83 year old) with a leak in the bathroom for over 4 days. When chased up to get the job fixed the only response was they sent an email to there sub-contracters and we have to wait for them to action the email. No one from Morgan Sindall came to the property inspect the leak they just diagnosed it via the council receptionist.

The worst…. Dealing with them through Westminster council repairs, awful service, don’t give enough time for jobs, have had workers back and forth over 2 months and still job not done. No proper communication between workmen and office, ridiculous service would have given 0 stars if I could.
Have taken numerous days off work for a simple job…. Not ok!!!!

One week later and no further forward, the leak flooded my downstairs newly painted hall, temporary repair with tape, having waited a week works unable to be carried as as part needed, just been informed 3 weeks for part, all I have been asking from start get the water turned off for a few hours and we will pay a private plumber to do the work!

I requested a repair to garage door at my Waltham Forest Council house in January 2023. In February 2023 Morgan Sindall advised that a new door had been ordered and would take 6 to 8 weeks to make. On 3 April I telephoned Morgan Sindall to ask what the position was when I was told that a new door had been ordered on 9 March and would take 14 weeks to make result ready in June. As the garage door is a standard 7ft x 7ft up and over this seems to be totally rubbish service.

Multiple missed appointments, poor workmanship

The freeholder of my son's flat in West Kensington is the Hammersmith & Fulham council.
The contractors for the council are Morgan Sindall. We have been trying to get windows replaced and damp proofing sorted by Morgan Sindall. Had multiple missed appointments with no show, raised complaint with council and Morgan Sindall, no proper response at all form Morgan Sindall. Finally they did some shoddy damp proofing repair. This was not good enough and I had complained by email and phone several times, no response. I had now launched a Claim against Morgan Sindall now for shoddy work and delay in fixing things.

Still waiting for replacement windows

dreadful company left me with hole in floor for 2 months i am disabled kept tripping, the latest saga
they came to take 2 broken windows on a lean to georgian wired glass only removed one not been back
since that was 2 months ago also took window out of dont keep saying you will sort it out people are getting sick of chasingupstairs bedroom which has been left on the landing
rain coming through windows which is badly cut in with piece of ply never seen the cowboys since
wait for next house inspection fed up chasing these cowboys its in about 3 months

I only gave 1 star because you can not leave a review with 0 - endless calls to rectify a problem with my 86 year old fathers problem (plumber requested 4 times, MS sent a maintenance man who poured illegal acid down his sink, ruining the appliance and leaving his kitchen unusable for 3 hours - only for the guy to say oh that's not worked, you need a plumber ???) - called again, told the nature of the damage a supervisor needs to visit and I would be called back with an update, 3 days later nothing and when calling again, told no notes were even left by this person, no manager available and they need time as they are busy !!! No complaints contact on website - so much for the Social Housing Regulation Bill ???

Absolute worst service ever experienced by a property management company. Avoid any property that is managed by them and do not procure them if you are considering. Their processes are not transparent and they are unreliable. They do not turn up to appointments and neither do contractors they work with. I have tenants that are forced to live in unsafe conditions and will be losing money due to the fact that the building is inhabitable.