Morrisons Supermarkets Reviews 

21,514
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 1,767 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently encountered issues with product quality, receiving incorrect or out-of-date items, and finding limited availability. Many people also reported significant problems with customer service, citing difficulties reaching a person and experiencing unhelpful interactions. Delivery services often resulted in late arrivals, missing items, or damaged goods due to poor packaging, impacting order accuracy. However, opinions on staff experiences were mixed. While many customers praised individual staff members for being cheerful and helpful, some people found staff to be unpleasant or unhelpful in stores.

What people talk about most

Product

Customers consistently note negative experiences with product quality and availability. Many reviewers report... See more

Staff

Customers had ambiguous experiences with staff, with many praising individual employees for their kindness,... See more

Customer service

People report negative experiences with customer service, often describing it as abysmal, disrespectful, and... See more

Delivery service

Consumers find delivery service to be negative, with many reporting frequent delays, sometimes by several... See more

Order

Reviewers highlight negative aspects of order, with many experiencing problems such as missing items, delayed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

What really dislike about this company is the impossibility of speaking to a person. I received the wrong product but did not notice until the driver had left. I immediately went on to ask for a refu... See more

Company replied

Rated 3 out of 5 stars

Very disappointed that for two weeks running the fish counter hasn't been open. This is my main reason for shopping in Morrisons. One week maybe acceptable? Two weeks not. I will seriously think... See more

Company replied

Rated 3 out of 5 stars

Freezers not working Rubery Branch. I shop there every week for a full shop (or do so at the moment). Quite a few have been fixed however, the Frozen Veg & Fish Freezers have been out for 4 Weeks! The... See more

Company replied

Rated 3 out of 5 stars

Kilmarnock store must be the untidiest supermarket I’ve been in. Shop in there every week and every week it gets worse Staff very unpleasant as well. May start heading to Tesco.

Company replied


Company details

  1. Supermarket
  2. Convenience Store
  3. Grocery Delivery Service
  4. Grocery Store
  5. Online Food Ordering Service

Written by the company

Morrisons started life as a bustling egg, milk and butter market stall in Yorkshire back in 1899 – firmly planting its roots as a fresh-focused grocer with an appetite for providing quality and value on the same plate. Now, with 491 stores as well as a fast-growing online shopping service at Morrisons.com the business continues to focus on delivering freshness and quality to millions of customers across the UK - wherever they want to shop for their groceries. Foodmakers and shopkeepers at heart, we have over 9,000 trained butchers, bakers, fishmongers, cheesemongers and other skilled in-store specialists making more food in store than any other retailer. Morrisons is also the only British supermarket to have its own sites making meat, fruit & veg, fish, bakery and fresh food products – and is unique in preparing and making more than half of the fresh food sold in our stores.


Contact info

2.8

Average

TrustScore 3 out of 5

22K reviews

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No recent history of asking for reviews

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Replied to 91% of negative reviews

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2.8

All reviews

(21,514)

1,622 reviews in the last 12 months

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Rated 1 out of 5 stars

Zero stars review regarding Emma Hindle Store manager at Thornbury Bradford store and upper management at Morrisons.

Zero stars review regarding Emma Hindle Store manager at Thornbury Bradford store and upper management at Morrisons.

Collegate Toothpaste the XL Enameral Toothpaste that's on offer on-line however that store didn't have it in now it had other Collegate Toothpaste's however that's the Toothpaste that I use for my own reasons. There was a different XL Toothpaste in that I wasn't going to buy. The small enamel toothpaste at 75ml was redused from £6 to £3. With the 125ml redused from £8 to £4. Even with the 20% discount stated thos would reduce it from £2.40 v £3.20 with signs up already that the larger tube was better value for the other Toothpaste I wasn't going to buy. However there wasn't any signs up for the enamel toothpaste that it was there but out of stock meaning forcing a person myself to buy a Toothpaste that I don't use against a Toothpaste that was more expensive both options are unacceptable regarding that.

Therefore bought some food but spent less than I was going to

This has nothing to do with the staff especially as I've got seven years managerial experience.

This has everything to do with Emma Hindle and upper management at Morrisons.

Especially as a discount didn't go on previously that should of done that I had to sort out myself instead of staff in the Call Centre.

I've already informed staff in the call centre in South Africa regarding this. This I'll be putting a complaint in regarding this.

August 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Don’t bother using the delivery…

Don’t bother using the delivery service, every week my order is late there never stick to the time schedule. From now on every week I’ll be leaving a 1 star review every time your late delivery my order

August 2, 2026
Unprompted review
Rated 2 out of 5 stars

Significant prices across the board in…

Significant prices across the board in the last 3 months, easily shown by shopping order receipts. Growing number of self checkouts, data-mining 'loyalty' cards a necessity to keep prices down, at the cost of you being marketed. Another American-owned dump of a supermarket.

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

Utterly disgusting online customer…

Utterly disgusting online customer service. Rude and accused me of theft due to an issue on their end taking the payment. Brushed off my issue of not being told of a substitution of a product being 2x more expensive than the one I had ordered. Raised and got told return to the store. No apologies just get on with it and you need to make the payment. Disgusting behaviour.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

I have never felt so belittled and…

I have never felt so belittled and treated like an absolute idiot by the extremely rude assistant at the self checkouts in Lincoln Tritton road. Kept interfering with my shopping and shaking a packet of sweets in my face whilst calling me 'my lovely'. Very patronising and unnecessary. This woman/person needs rapid customer care training. I had to ask her repeatedly to let me get on with my scanning and to leave me alone. This is harassment.
The toilet area floor had silverfish which is unhygienic. Overall not even worth a star.

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Helpful staff but lost property

One of the staff,called Sam was absolutely amazing. I loved her energy and she was super helpful, I also loved all the price cuts,it made our shopping trip a lot cheaper. But my nan lost her sunglasses they are black with gold rims they could be anywhere from the toilets to wherever so if you see it could you respond please, thank you.

August 1, 2026
Unprompted review
Rated 3 out of 5 stars

I have used morrison cannock for many…

I have used morrison cannock for many years, great staff, fresh fish staff fantastic, but I only use it for fresh fish and bread, as the rest of produce like fresh veg is no longer fresh, often out of date same day as I buy it, many products are either out of stock or not on the shelf.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery driver damaged property

As a regular customer for grocery deliveries we had a recent delivery and the driver damaged our wall when leaving our property and drove off.
It has been over 3 weeks since the incident and after chasing emails, phone calls we have still not heard from their insurance company.
Dreadful customer relations, not interested, promises to sort and nothing.
Will never use them again for delivery or any shopping- a total lack of customer service and care

July 13, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hello Robert, I'm sorry to hear about your experience with our delivery driver. I've sent you a request information, kindly complete them so that I can assist you better. Thanks - Awn

Rated 1 out of 5 stars

Beyond terrible

Beyond terrible. Unbelievably bad. No bread in the store? No ham? No cheese? AT ALL? Some stuff that shows out of stock, other stuff that shows in stock BUT NEVER IS. Late deliveries. Deliveries where 5 items are best before tomorrow. Ignored complaints - repeatedly. It's a a joke - except it's not funny. Utterly disgusted.

July 31, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hello Wendy, I'm sorry to hear about your experience with missing essentials like bread, ham, and cheese, inaccurate stock information, late deliveries, and items close to expiry. I've sent you a request information. Kindly complete them so that I can assist you better. Thanks - Awn

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Rated 5 out of 5 stars

Very efficient and personal friendly…

Very efficient and personal friendly service. Easy to order, good prices, delivered what I ordered- and on time, very helpful delivery driver.

July 31, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hello Joanne, thanks for the amazing review. We're thrilled to hear you had such a great experience with us. It's wonderful that our team made ordering easy, delivered on time, and that our driver went the extra mile to help. Your kind words mean the world to us. We look forward to serving you again soon. Thanks for choosing us. - Awn

Rated 2 out of 5 stars

Mybe a tiny slight improvement but still pretty grim

So,this is a review of the main morrisons store in carlisle , I have posted before and this is an update on my latest visit.
walking in it looks like a cheap shambolic bargain store of some description the fruit and veg looked ok but half the shelves were empty and this was repeated in all areas of the store.
Perhaps not quite as dark and unwelcoming as previous visits but still pretty dull lighting and thats being generous.
offers and bargains are very few and very far between the so called clearance area was just overpriced tat.

still as before large epmty spaces or spaces just filled with crap i think to make the place look less empty , this is something repeated from previous visits and not something i have seen in any other major supermarket.

I walked up that way today beacuse i am getting old and fat and needed a good walk , that part fitted the bill but very sad to say i will be finding another route to walk and fight the flab as visiting this store is simply not worth the effort

July 30, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hi Andrew, I apologise for any inconvenience you encountered during your visit. It's disappointing to hear that you found the store to appear disorganized and understocked. Your comments regarding the fruit and vegetables, lighting, limited offers, and clearance area are especially noted in our system for the Store Management team's awareness. Thanks - Awn

Rated 2 out of 5 stars

Insufficient chocolate chips in…

Insufficient chocolate chips in chocolate chips cookies

July 30, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hello Kaleb, I'm sorry to hear that your chocolate chip cookies didn't have the amount of chocolate chips you'd expect. Thanks for letting us know. I've noted your feedback in our system so that the Store Management team are aware of it. Thanks - Awn

Rated 1 out of 5 stars

Awful online home delivery track record

I have shopped online with Morrisons - and Tesco. Asda, Sainsbury’s and Iceland - for years. Morrisons has let me down for the last time. They are usually late - sometimes hours late - and product arrives in poor shape. Yesterday they forgot to include all my frozen items and left a carton of coconut water flat on the top drawer of my delivery, causing it to leak all over my groceries, ruining cardboard boxes and vegetables as well as causing a mess on my carpet when the crate was placed on my doorstep. There is no excuse for such carelessness,

July 30, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hello Isabel, I'm sorry to hear about your experience, and I understand your frustration. This isn't the level of care we should be delivering, especially after you've been a loyal customer across multiple shopping trips with us over the years. I've sent you a request information. Kindly complete it so that I can assist you better. Thanks - Awn

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Rated 5 out of 5 stars

I ordered a Morrisons shop

I ordered a Morrisons shop with just blue and green long life milk in

And this lovely bloke called Oliver was the Morrison driver and he was lovely as he dropped them off with a neighbour as we were out at my mum's for the day

So thank you so much Oliver

July 29, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hello Gabriella, thanks for taking the time to share this lovely feedback. We're glad Oliver was able to help you out and that he made such a positive impression. Drivers like Oliver are the heart of our delivery service, and it's wonderful to know he went the extra mile by coordinating with your neighbour to make sure your shopping was safely delivered while you were away. We'll pass on this to Oliver that his efforts are appreciated, and we'll be sharing your kind words with the rest of the team. This is exactly the kind of service we want every Morrisons customer to experience. Thanks - Awn

Rated 2 out of 5 stars

Went in to morrisons in anlaby to do…

Went in to morrisons in anlaby to do shopping went to the deli counter for some ham .the middle age lady on the counter was very aggressive and rude ..thinks she needs some more customer service training.

July 27, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hello Jackie, thanks for reaching out, and I apologise for the experience you had at our Anlaby store. Your feedback is important to us. I've noted your feedback in our system for the Store Management team awareness. They take matters like this seriously and will be reviewing the situation to ensure our team members are delivering the friendly, professional service our customers deserve. Thanks - Awn

Rated 1 out of 5 stars

Any wonder Morrisons is in trouble

I am sick of seeing that Morrisons west Denton don’t seem to care about the maintenance of the shop. This shop is supposed to have at least 30 freezers however for many weeks now most of them have been broken.

What makes this more laughable is the fact they have recently employed a robot to clean the store, surely the monies wasted here could’ve been better used in repairing the broken freezers.

July 24, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hello Karl, I'm sorry to hear about the frustration you've experienced at our West Denton store. I understand how disappointing it must be to see the out of service for an extended period. I've noted your concerns about maintenance priorities in our system so that the Store Management team is aware of it. Thanks - Awn

Rated 1 out of 5 stars

ordered online through Morrisons now

ordered online through Morrisons now, they sent me dirty bread with a print of someone's foot on it. Absolutely disgusting and very disrespectful. I really want to see a morrisons manager eat this bread. It took 60min and 2 phone advisers to get a refund. This is not the first time I order through Morrisons now and every time there is some kind of a problem. First time, they forgot to include 6 packs of milk, but they charged me for it. Called support, they refunded and said to place an order for milk again, I tried to do it and there were no drivers available. Thanks for nothing I guess. Second time, they sent me an expensive substitute. I was supposed to pay £5 for laundry detergent, they sent me a £9 detergent! Twice as expensive! So never again will I order through Morrisons now or morrisons online.

July 29, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hi, thank you for taking the time to share your review. I'm sorry to hear about the condition of the bread you received, as well as the repeated issues with missing items, expensive substitutions, and the long delay in getting your refund. I have noted your feedback so that the team is aware of it. - Zanya

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Rated 1 out of 5 stars

I am sick of all the short dated items…

I am sick of all the short dated items and even out of date items in my delivery from Morrisons Worthing store every time I receive my order there are so many short dated items my last order on the 23rd July had so many short dated items and I am still waiting for my full refund the customer services from Morrisons are a disgrace Order reference: 1205149178430

July 23, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hi Alan, thank you for taking the time to share your review. I'm sorry to hear about the repeated issues with short-dated and out-of-date items in your deliveries from our Worthing Store, as well as the delay with your refund. Could you please complete the requested information form I have sent to you to look into this? - Zanya

Rated 1 out of 5 stars

Morrisons and Morrisons daily In…

Morrisons and Morrisons daily In Denbigh North Wales have without a doubt the rudest and most ignorant and arrogant staff on planet earth,
Not worth trying to complain, did that once before and it was all covered up by their staff including the so called security guard who erased half of the cctv footage.

Just had a reply from Morrissons who are going to inform the store. Management about the situation,
That'll do a lot of good considering it was managment who were involved in the verbal abuse and covering up of it all last time, totally corrupt and rotten all the way to the top.

July 28, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hi Ian, thank you for your review. I'm sorry to hear about your experience with the staff and security at our Denbigh branches. Your feedback has been noted so the Store Management team is aware of the situation. - Zanya

Rated 1 out of 5 stars

Appalling service

Appalling service. Customer care is abysmal. Showed no interest or offered to help . I phoned in about my non deliver of a crate of goods which means we’d no food. Literally nothing and no money to buy any food because Morrisons bill had been taken at the full value from my account. The customer care person , who I phoned at 8.30am- couldn’t have been less interested . She said she’d made a couple of calls but no one was answering and there was nothing she could do . Asked to speak to a manager but he wasn’t around and if he does ring it won’t be for 24 to 48 hours -

so here I am with no food and no money and morissons don’t care. . Since shopping on line I have spent £20k with Morrisons

July 28, 2026
Unprompted review
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Reply from Morrisons Supermarkets

Hi Dee, thank you for sharing your review. I'm sorry to hear about this experience, especially regarding your missing food delivery and the lack of urgent support from our customer care team. Could you please complete the requested information form I have sent to you so I can look into this? - Zanya

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