New Wave Financial Services  Reviews 

1,175
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expert advice, making the mortgage process straightforward and stress-free. Many appreciate the exceptional service, noting that the company successfully sourced mortgages even for complex cases, such as self-employed individuals, when other brokers could not. Reviewers frequently highlight excellent communication, with quick response times and regular updates ensuring they felt well-informed throughout. The team is often described as approachable and patient, readily answering questions and providing clear explanations. This consistent support and efficiency contribute to a highly recommended and fuss-free experience for customers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting the team's efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for making processes simple,... See more

Response time

Users describe positive interactions with response times, with many customers appreciating the quick and... See more

Customer communications

People report positive experiences with contact, highlighting great communication via email and phone, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more

Company replied

Rated 5 out of 5 stars

Daniel Cosgrove is a first class mortgage advisor helped us through every aspect of the mortgage. Kept us updated with our application & helped us with all the paperwork & sending back especially with... See more

Company replied

Rated 5 out of 5 stars

5* from start to finish. Can't believe how quick the response was. Dylan made first contact by phone and was so friendly, helpful and knowledgeable. Kept in touch throughout the whole process with reg... See more

Company replied

Rated 5 out of 5 stars

New Wave have been fab in helping my husband and I secure our mortgage - we’re both self employed and had some complications using our previous broker so reached out to New Wave. George/Rachel have be... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!

We Are The Mortgage Specialists

Written by the company

When you Need a Professional in your Corner
We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,175)

215 reviews in the last 12 months

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Rated 5 out of 5 stars

fantastic service

From the outset Dan , Kye and the team at New Wave have been extremely kind and helpful in seeking out the right type of borrowing for us , Nothing was ever too much trouble for them and someone was always at the end of the phone to answer our queries. thankyou so much for all your help you have been truly wonderful and i would not hesitate to recommend New Wave to anyone who needs good advice and a team who will help you obtain the correct mortgage .

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I cannot thank George and Rachel enough for their exceptional help in securing my mortgage offer. As a self-employed business owner operating through a limited company, I knew obtaining a mortgage could be challenging, and I had experienced difficulties elsewhere.
From the very beginning, George and Rachel were knowledgeable, professional, and incredibly supportive. They took the time to understand my circumstances, explained everything clearly, and worked tirelessly to find the right lender for my situation. Their expertise in dealing with self-employed applicants and limited company directors was evident throughout the entire process.

What seemed like a difficult and stressful journey became much more manageable thanks to their dedication, communication, and persistence. They kept me informed at every stage and were always available to answer questions and provide reassurance.

Thanks to their hard work, I successfully received my mortgage offer, something that at times felt out of reach. I would highly recommend New Wave Financial Services to anyone, especially those who are self-employed or have more complex financial circumstances. George and Rachel went above and beyond, and I am extremely grateful for their support.

Thank you both for making this happen!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Dan and Rachel were great. They helped me so so much throughout the process of getting a mortgage.
They were very transparent, always able to answer questions, communication was amazing and they got me sorted.
Thankyou so much for all you have done. Would definitely use again and recommend to others 😊😊😊

June 16, 2026
Rated 5 out of 5 stars

Can't praise enough !

I can honestly say that the team were phenomenal, they literally held my hand and guided me through the entire process with so much patience. Kirsty, Daniel and Kye, my heartfelt thanks to you all. Outstanding company and I would highly recommend.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent help for 1st time buyer

As a first time I was extremely nervous and wary about everything, but the whole team Kirsty, Rachel and Daniel put my mind at ease, they let me know everything that was going on, what would happen next, how things were going, I’m extremely grateful to them for all of their help.

June 12, 2026
Rated 5 out of 5 stars

As a self employed construction worker…

As a self employed construction worker is not always easy to sort a mortgage out ringing new wave was the best decision I made !
Dan and Rachel helped us all the way through and made it stress free would give these 5 Star ⭐ thanks 👍

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent advice as a new Director of a Ltd Company

As a new Director of a Limited Company, I had no idea who I should approach about trying to get a mortgage. I read some really positive reviews about New Wave on a contractor website, that highly recommended New Wave. So I gave them a call and right from the very first call, I felt supported, informed, and well looked after. Dan and Rachel made the mortgage application so straight forward for me. They took all the stress and strain out of the whole process. Excellent communication, excellent advice, and clearly outlined all our options. The whole process was incredibly smooth and whenever I needed anything from them, Even if urgent, both Rachel and Dan, were always available to help me out. I can't recommend them highly enough!!! Thank you so much for your excellent support and advice!

May 22, 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Richard,

Thank you so much for your kind words and recommendation. We're delighted to hear that Dan and Rachel made the mortgage process smooth, straightforward, and stress-free for you.

Providing clear advice, excellent communication, and ongoing support is what we strive for, so it's wonderful to know you felt well looked after throughout.

Thank you for choosing New Wave, and we wish you all the best in your new home!

Best wishes
New Wave Team

Rated 5 out of 5 stars

Great company Debbie Rachel thank you…

Great company Debbie Rachel thank you for all of you assistance.

Jazz cheema

June 9, 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jazz,

Thank you for your kind review! We're so pleased Debbie and Rachel were able to assist you. We truly appreciate your support and look forward to helping you again.

Best Wishes
Team New Wave

Rated 5 out of 5 stars

Wow.....my partner and I are both self…

Wow.....my partner and I are both self employed, we were getting knocked back by local finance advisors or being given ridiculous figures for a mortgage that would not buy a shed......then we found Daniel and Rachel at New Wave, they made everything so easy, much less stress and got us the mortgage we needed and at a good rate too! 10/10 all round

June 5, 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Martin,

Thank you so much for taking the time to leave such a wonderful review.

We're delighted to hear that Daniel and Rachel were able to make the mortgage process straightforward and stress-free for you both. We understand that being self-employed can sometimes make securing a mortgage more challenging, so it's fantastic to know we were able to help find the right solution and secure a mortgage that met your needs at a great rate.

We wish you all the very best.

New Wave Team

Rated 5 out of 5 stars

New Wave Financial Services have been…

New Wave Financial Services have been brilliant getting me a mortgage. I'm self employed, and had struggled to get a mortgage in the past.
Molly was my main contact there, and she was incredibly helpful, and friendly in the process. I would definitely recommend them to anyone else in my situation.

May 27, 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Mark,

Thank you so much for your wonderful review. We're delighted to hear that we were able to help you secure your mortgage, especially after the challenges you've faced as a self-employed applicant.

Molly will be thrilled to hear your kind words. Providing friendly, supportive, and expert guidance throughout the process is exactly what we strive for, and we're pleased that she made such a positive difference to your experience.

Thank you for placing your trust in New Wave Financial Services. We truly appreciate your recommendation and wish you all the very best in your new home.

Kind regards,
New Wave Team

Rated 5 out of 5 stars

Second time I’ve dealt with Dan and…

Second time I’ve dealt with Dan and Rachel, both amazing from start to finish. Keep the process simple as it should be.

June 4, 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jackson,

Thank you so much for your continued support! We're delighted to hear that both Dan and Rachel provided another great experience for you. Keeping the process simple, straightforward, and stress-free is exactly what we aim for, so it's fantastic to know we delivered. We really appreciate your kind words and look forward to helping you again in the future.

Best Wishes
New Wave Team

Rated 5 out of 5 stars

Mortgage offer

Dan and Rachel were really helpful during the whole mortgage process. They always responded quickly and answered any queries.
Would recommend!

May 6, 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Sarah,

Thank you for your kind review! We're delighted to hear that Dan and Rachel were able to support you throughout your mortgage journey. Providing prompt communication and clear answers is something we pride ourselves on, so it's wonderful to know this made a positive difference to your experience.

We really appreciate your recommendation and wish you all the best in your new home!

Kind regards
New Wave Team

Rated 5 out of 5 stars

New Wave have been fab in helping my…

New Wave have been fab in helping my husband and I secure our mortgage - we’re both self employed and had some complications using our previous broker so reached out to New Wave. George/Rachel have been really helpful in moving the process along speedily and keeping us informed. Really recommend their services.

May 18, 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Abi,

Thank you for your lovely review! We're so pleased George and Rachel could help you and your husband secure your mortgage and make the process as smooth as possible.

We really appreciate your recommendation and wish you both all the best in your new home!

Best Wishes
New Wave Team

Rated 5 out of 5 stars

Absolutely outstanding!

Absolutely outstanding!
Dan and Kim went above and beyond to help us secure a mortgage when it seemed the odds were stacked highly against us.
I cannot recommend enough! Thank you both once again, truly wonderful.

May 26, 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Danielle,

Thank you for your wonderful review! We're delighted that Dan and Kim were able to help you secure your mortgage and support you through a challenging situation.

Your kind words and recommendation mean a great deal to us. Wishing you all the very best for the future!

Best Wishes
New Wave Team

Rated 5 out of 5 stars

Great service, would recommend

Rachel and Kirsty were supporting us through the entire process brilliantly.
We felt that we could always contact them if we needed to.They were very approachable and made stressful process run this bit smoother.
Thank you so much for all your help and support.
With best wishes Edyta and Arek

May 22, 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi there,

Thank you, Edyta and Arek, for your lovely review. We're delighted to hear that Rachel and Kirsty were able to support you throughout the process and help make what can be a stressful experience a little smoother.

Your kind words mean a lot and we wish you both all the very best for the future!

Team New Wave

Rated 5 out of 5 stars

Dylan and Kye provided a swift and…

Dylan and Kye provided a swift and efficient service, excellent service by a fine, professional pair of gentlemen 5*

May 21, 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jat,

Thank you for your fantastic review! We're delighted to hear that Dylan and Kye provided such a swift and efficient service. Your kind words and 5-star rating are greatly appreciated, and we'll be sure to pass your feedback on to them.

Wishing you all the best for the future!

Team New Wave

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