The service was excellent. Dan has been great in advising on the mortgage application and on all the stages until completion. He managed to succeed where others were reluctant to commit. Great suppor... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I used new wave to facilitate my recent self employed morgage. The previous morgage advisor struggled to find me a deal I was happy with . Both Rachael and Daniel were both excellent and found... See more
After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more
Company replied
When first contacting New Wave Financial Services Ltd we spoke to Dan who was very upbeat and positive which made us feel at ease straightaway. We were then past to Kye who dealt with our paperwork an... See more
Company details
Written by the company
We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!
We Are The Mortgage Specialists
Written by the company
- When you Need a Professional in your Corner
- We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.
Contact info
1st Floor Astra House, Christy Way,, SS15 6TQ, Basildon, United Kingdom
- 02037945455
- info@newwavefs.co.uk
- mortgagesforselfemployed.co.uk
4.9
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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New Wave Financial Services have been…
New Wave Financial Services have been brilliant getting me a mortgage. I'm self employed, and had struggled to get a mortgage in the past.
Molly was my main contact there, and she was incredibly helpful, and friendly in the process. I would definitely recommend them to anyone else in my situation.
May 27, 2026
Reply from New Wave Financial Services
Hi Mark,
Thank you so much for your wonderful review. We're delighted to hear that we were able to help you secure your mortgage, especially after the challenges you've faced as a self-employed applicant.
Molly will be thrilled to hear your kind words. Providing friendly, supportive, and expert guidance throughout the process is exactly what we strive for, and we're pleased that she made such a positive difference to your experience.
Thank you for placing your trust in New Wave Financial Services. We truly appreciate your recommendation and wish you all the very best in your new home.
Kind regards,
New Wave Team
Second time I’ve dealt with Dan and…
Second time I’ve dealt with Dan and Rachel, both amazing from start to finish. Keep the process simple as it should be.
June 4, 2026
Reply from New Wave Financial Services
Hi Jackson,
Thank you so much for your continued support! We're delighted to hear that both Dan and Rachel provided another great experience for you. Keeping the process simple, straightforward, and stress-free is exactly what we aim for, so it's fantastic to know we delivered. We really appreciate your kind words and look forward to helping you again in the future.
Best Wishes
New Wave Team
Mortgage offer
Dan and Rachel were really helpful during the whole mortgage process. They always responded quickly and answered any queries.
Would recommend!
May 6, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Sarah,
Thank you for your kind review! We're delighted to hear that Dan and Rachel were able to support you throughout your mortgage journey. Providing prompt communication and clear answers is something we pride ourselves on, so it's wonderful to know this made a positive difference to your experience.
We really appreciate your recommendation and wish you all the best in your new home!
Kind regards
New Wave Team
New Wave have been fab in helping my…
New Wave have been fab in helping my husband and I secure our mortgage - we’re both self employed and had some complications using our previous broker so reached out to New Wave. George/Rachel have been really helpful in moving the process along speedily and keeping us informed. Really recommend their services.
May 18, 2026
Reply from New Wave Financial Services
Hi Abi,
Thank you for your lovely review! We're so pleased George and Rachel could help you and your husband secure your mortgage and make the process as smooth as possible.
We really appreciate your recommendation and wish you both all the best in your new home!
Best Wishes
New Wave Team
Absolutely outstanding!
Absolutely outstanding!
Dan and Kim went above and beyond to help us secure a mortgage when it seemed the odds were stacked highly against us.
I cannot recommend enough! Thank you both once again, truly wonderful.
May 26, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Danielle,
Thank you for your wonderful review! We're delighted that Dan and Kim were able to help you secure your mortgage and support you through a challenging situation.
Your kind words and recommendation mean a great deal to us. Wishing you all the very best for the future!
Best Wishes
New Wave Team
Great service, would recommend
Rachel and Kirsty were supporting us through the entire process brilliantly.
We felt that we could always contact them if we needed to.They were very approachable and made stressful process run this bit smoother.
Thank you so much for all your help and support.
With best wishes Edyta and Arek
May 22, 2026
Reply from New Wave Financial Services
Hi there,
Thank you, Edyta and Arek, for your lovely review. We're delighted to hear that Rachel and Kirsty were able to support you throughout the process and help make what can be a stressful experience a little smoother.
Your kind words mean a lot and we wish you both all the very best for the future!
Team New Wave
Dylan and Kye provided a swift and…
Dylan and Kye provided a swift and efficient service, excellent service by a fine, professional pair of gentlemen 5*
May 21, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Jat,
Thank you for your fantastic review! We're delighted to hear that Dylan and Kye provided such a swift and efficient service. Your kind words and 5-star rating are greatly appreciated, and we'll be sure to pass your feedback on to them.
Wishing you all the best for the future!
Team New Wave
Would like to say thanks to the team at…
Would like to say thanks to the team at new wave for all there hard work.
With a special thanks to Dylan, kye, and Kim for all their support and making finding our mortgage less stressful.
May 18, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Mark,
Thank you so much for your kind words and for taking the time to leave us a review. We're delighted to hear that Dylan, Kye, and Kim were able to support you throughout your mortgage journey and help make the process less stressful.
Your feedback means a great deal to the whole team at New Wave, and we’ll be sure to pass on your special thanks. We wish you all the best in your new home and are here if you ever need any assistance in the future.
Kind regards,
The New Wave Team
My Experience with New Wave: Result in the end, but costly and I needed to be pushing to move things forward
The Good: Secured the mortgage: They successfully found a lender for our complex limited company application.
The Bad:
- Terrible recommendations: They introduced us to Ackroyd solicitors, who provided an awful service. I imagine they took a cut for the recommendation.
High maintenance: I had to continually push to keep the application moving forward as certain things had got stuck in a holding pattern. eg I had to contact the lender, Newcastle Intermediaries, myself to fix a critical error because they had the wrong email address for my accountant and contact the lender directly for critical emails for the sale.
Quite expensive: Although certain people in the company were responsive, I felt the broker fee was quite expensive and that they were constantly trying to upsell us services.
Verdict: While they ultimately achieved the main goal, the high cost, administrative stress, and very poor third-party recommendations made for a frustrating experience.
April 21, 2026
Reply from New Wave Financial Services
Hi Laura,
Thank you for your feedback. We're pleased we were able to secure a mortgage for your complex limited company application, but we're sorry to hear about the frustrations you experienced during the process.
We understand your concerns regarding communication, administration, and the service you received from the solicitors. We will pass your feedback and frustrations on to the solicitors you used so they are aware of your experience.
Thank you for taking the time to share your experience, and we wish you all the best in your new property.
All the best
Team New Wave
5 Stars Every Time
New Wave have looked after our mortgage applications twice now, and both times we have felt in such safe hands, and nothing is too much hassle. Thank you to Debbie and to Rachel for taking such good care of our application and for working so hard to keep us updated and informed. Thank you, Andy and Kathryn x
May 8, 2026
Reply from New Wave Financial Services
Hi Kathryn,
Thank you so much, Andy and Kathryn, for your lovely review. We're delighted to hear you felt supported throughout the process. Debbie and Rachel will be thrilled to receive your kind feedback.
Thank you for trusting New Wave with your mortgage applications, and we wish you all the best for the future!
Best Wishes
Team New Wave
Thank you to Debbie and Rachel for…
Thank you to Debbie and Rachel for helping me through the process again, and answering my many questions!
May 6, 2026
Reply from New Wave Financial Services
Hi Isabella,
Thank you for your kind words! Debbie and Rachel are delighted to have helped you again and to answer all your questions. We really appreciate your continued trust and support.
Kind regards
Team New Wave
had a great experience with New wave…
had a great experience with New wave financial.the mortgage process can be very stressful, but they made it simple and straightforward
May 11, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Hong,
Thank you for your lovely review. We're so pleased to hear you had a great experience with New Wave Financial and that we were able to make the mortgage process simple and straightforward for you.
We appreciate your feedback and wish you all the best for the future!
Kind regards
New Wave Team
Dylan and Rachel have been outstanding
Dylan and Rachel have been outstanding, keeping us updated, taking our calls, advising us, and fighting our corner. Thanks so much for making what is a difficult process for us self employed a painless rollercoaster and help us secure our new home! 🙏
May 7, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Adam,
Thank you for your kind review.
We’re delighted to hear that Dylan and Rachel provided such strong support and kept you well informed throughout. It’s especially great to know they were able to make the process smoother for you and help secure your new home, particularly with the added complexities of being self-employed.
We really appreciate your feedback and will be sure to pass your comments on to them both.
Best Wishes
New Wave Team
5 Star Service
5 Star Service !
Cannot fault New Wave. Kim and Debbie are absolutely fantastic.
They are efficient, professional and extremely helpful. I would highly recommend using them.
April 13, 2026
Reply from New Wave Financial Services
Hi Ellie,
Thank you for your lovely feedback.
We’re really pleased to hear you had such a positive experience with Kim and Debbie. It’s great to know you found them efficient, professional, and helpful throughout.
We really appreciate your recommendation and will make sure your kind words are shared with them both.
Kind regards
New Wave Team
A great experience......
After my first enquiry, I received a call from George, who from the start was very clear, explained everything really well, listened and was patient.
Throughout the whole process, I was kept informed, had regular contact at every stage, by email and telephone but more importantly I had someone dealing with the application that I could call. The communication sets this company apart from any I've dealt with recently... George particularly was FANTASTIC. Thanks George... from initial enquiry to confirmed mortgage offer was a little over 2 weeks...
Could not be happier...!
April 11, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Karen,
Thank you for your kind review.
We’re delighted to hear that George provided clear, patient support and kept you well informed throughout the process. It’s great that everything went smoothly and you achieved your mortgage offer so quickly.
We’ll make sure George sees your feedback—he’ll really appreciate it.
Best wishes
New Wave Team
Thank you to Debbie and Kim!
Thank you to Debbie and Kim for their excellent support and service. This is the third time Ive used NewWave and with Debbie's support the last two. I always feel confident in Debbie's capable hands and she is always very responsive. Thank you to Kim, too always being available at the end of of the phone and emails.
May 1, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Em,
Thank you so much for your kind words and continued support. We’re delighted to hear that Debbie has made you feel confident and well looked after throughout your experience with New Wave. She’ll be thrilled to know her responsiveness and support have been so appreciated.
We’ll also be sure to pass your lovely comments on to Kim — she’ll be pleased to hear her help and availability have made a difference too.
Thank you again for choosing New Wave for the third time. We truly value your trust and look forward to supporting you again in the future.
Kind regards
New Wave Team
Debbie and Rachel were so helpful
Debbie and Rachel were so helpful and supportive throughout the process of getting my mortgage. They would always send me updates via email or call me to let me know what was going on.
Debbie always took the time to answer any questions I had and to explain everything to me on the phone.
They are both so welcoming, friendly and supportive.
I couldn’t recommend them more!
Thank you so much for all of your help.
April 30, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Cameron,
Thank you so much for your lovely review and kind words.
It was an absolute pleasure for Debbie and Rachel to support you throughout your mortgage journey. We’re so pleased to hear that you felt well-informed and supported every step of the way, as providing clear communication and reassurance is something we truly value.
Your recommendation means a great deal to us, and we’ll be sure to pass your wonderful feedback on to both Debbie and Rachel — they will be delighted to hear it.
Thank you again for trusting us to help with your mortgage, and we wish you all the very best for the future.
Best Wishes
New Wave Team
Dylan and Rachel went above and beyond…
Dylan and Rachel went above and beyond to help us,we are extremely Thankful to them
April 24, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Leanne,
Thank you so much for your kind words! We’re thrilled to hear that Dylan and Rachel went above and beyond to help you. Your appreciation means a lot, and we’ll be sure to pass along your feedback to them. We’re truly grateful for your support!
Kind regards
New Wave Team
Highly Recommended
During a difficult transition in circumstances George and Kim were extremely helpful in securing me a new mortgage with additional funds as required for my situation.
During the process George kept me informed and found me a deal that was at a much better interest rate than I had expected.
Both George and Kim acted proffessionally and in my best interests all the way. I would highly recommend.
April 28, 2026
Unprompted review
Reply from New Wave Financial Services
Hi Andrew,
Thank you so much for your thoughtful review. We’re really pleased that George and Kim were able to support you during such an important time and help secure a mortgage solution that suited your circumstances. Keeping our clients informed and finding the best possible outcome is always our priority, so it’s wonderful to hear that reflected in your experience. Your recommendation means a great deal to us, thank you again for your trust and support.
Kind regards
New Wave Team
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