I’d hoped to get wardrobe photos of a capsule for my style type; didn’t happen. Stylist’s advise re types of clothes for my body type were very helpful. Colors for “soft summer” not helpful for me p... See more
Company replied
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Review summary
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found it difficult to cancel subscription therefore money deducted from my acct . resolved after email to Mossi.ai read who refunded 25% of the subscription taken. overall satisfied with email respons... See more
Company replied
I don’t feel like the product reflects collections suitable for a 65 year old woman. The $20 paid to get a list of colors and to upload photos of me in clothes that I don’t have yet really is a waste... See more
Company replied
I thought the analysis would be absolute but I find if I answer the questions a little differently I get a different outcome, for example I have highlighted hair so I could say blonde, but my natural... See more
Company replied
Company details
- #5 of 5 best companies in Stylist
Written by the company
Mosso is your personal fashion stylist. It helps you build a perfect wardrobe with daily outfit suggestions, color analysis, and style advice, so you can always look and feel your best.
Contact info
United States
- hello@mosso.ai
- mosso.ai
3.1
Average
366 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The analysis was completely off base
The analysis was completely off base. The "stylist" was useless, the colors were horrid and the suggested styles were nothing I would ever wear. RIP OFF
May 23, 2026
Unprompted review
Reply from Mosso
Hi Carmen Renee Berry,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CARMENRENEEBERRY259786. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO team
Reply from Mosso
Hi customer,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CUSTOMER365631. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO team
I have liked the ads I’ve seen but it didn’t work for me.
I have liked the ads I’ve seen showing the outfits so I thought I’d try it. When purchasing, there were three extra offers that I did not want. The website would not let me decline or proceed to check out. I clicked on one and was immediately charged. I couldn’t cancel my purchase so I opted out by closing the site. I was charged for the whole process and wanted to cancel. I have disputed the charges with my bank.
May 23, 2026
Reply from Mosso
Hi Dissatisfied Customer,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number DISSATISFIEDCUSTOMER399990. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO team
Scam!
Pure Scam!
Promised refund for unauthorized deduction, now taking weeks and months to get it back.
May 23, 2026
Unprompted review
Reply from Mosso
Hi M. Kadic,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number M.KADIC573538. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO team
Mosso needs to improve clothing selection
This company’s recommendation for women’s clothing was not my style at all. The recommendations were not only out of date, but out of style. I was on their site for 10 minutes and immediately cancelled and requested a refund.
After some negotiations, I’m happy to report that they have refunded my money in full. I verified on my bank statement.
May 22, 2026
Unprompted review
Reply from Mosso
Hi Dawn Retzlaff,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number DAWNRETZLAFF441675. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO team
From pact closet to practical closet hopefully in 4 weeks!
I love to shop and i love clothes.. what i need to where for work is not always what I would wear in my everyday life. I like pieces that are a little unique but totally me.. but wanted to streamline my closet and really have items in it that look great and work ..no way could an app do this right! I’m pleasantly surprised.. within in minutes I’m off to a great start.. I will be able to weed out the items that are all wrong in know time.
May 22, 2026
Reply from Mosso
Hi Deanna Van Beilen,
Thank you for your review and for choosing MOSSO. We’re glad to hear you’re enjoying it and appreciate you taking the time to share your feedback.
Warm regards,
MOSSO Team
$84 a month just to see clothing…
$84 a month just to see clothing collections is not in my budget.
May 15, 2026
Reply from Mosso
Hi Carol C,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CAROLC523814. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO team
Best Customer Service
I had mistakenly been charged for 2 items by mosso.ai. When I saw my credit card statement I got in touch with them, thinking that as usual with shops on social media I would have a hard time.
Instead, whoever in Customer Service received my email was the nicest person I’ve ever known when it comes to a refund. They immediately cancelled the charges and wrote such a wonderful letter back to me.
I wish I needed their services right now but I don’t. I would do business with them in a heartbeat!
May 21, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Cleaned things up
May 21, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Quick response to cancellation and…
Quick response to cancellation and refund. Thank you.
May 19, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I would give 0 stars
I would give 0 stars. I paid for this and can’t get on the site. I keep emailing them and they something not pertinent and blow me off. DONT BUY INTO THIS PLAN! I can’t get what I paid for!!’
May 21, 2026
Reply from Mosso
Hi Linda,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number LINDA430944. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
The suggested outfits were awful and…
The suggested outfits were awful and basic, AI was dressing me like a cliche Midwest gal going thru a mid-life crisis. Requested immediate cancellation and refund to which they said would only give a partial refund of 25%. DO NOT USE THIS SERVICE, TOTAL SCAM.
May 21, 2026
Unprompted review
Reply from Mosso
Hi Amy,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number AMY301743. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
can't edit seaon whihc is al wrong
can't edit seaon whihc is al wrong - followed threir instructions still worthless
May 21, 2026
Reply from Mosso
Hi jacqueline,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number JACQUELINE456338. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
They replied to me offering assistance…
They replied to me offering assistance and percentage rebate. Also sorted that I would not be paying any more subscriptions
sometimes us older girls just need some assistance
😘
May 21, 2026
Reply from Mosso
Hi Joyce Isbester,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
Prompt attention to my issue with…
Prompt attention to my issue with resolution. Thank you !!
May 21, 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I've been using Mosso for the last two…
I've been using Mosso for the last two weeks. It helped me better understand what would best enhance my beauty and balance my appearance in relation to my body shape and skin colour. It helped me be more confident about what to wear every day. And I love the resulting change in my husband's attention!
May 14, 2026
Reply from Mosso
Hi Margherita ,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
I thought it was free to find out my…
I thought it was free to find out my Feminine style type. Unfortunately I ended up paying for a subscription I didn’t want and didn’t get to find out my feminine style type.
May 14, 2026
Reply from Mosso
Hi Joan Grove,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
Seems like the site is okay but when…
Seems like the site is okay but when completing a profile it needs to include women of color
May 18, 2026
Reply from Mosso
Hi Robert McDonald,
Thank you for your review and for sharing your experience with MOSSO.
We’re glad to hear you’re generally happy with it, and we appreciate your feedback on the areas you feel could be improved. We take all feedback seriously as it helps us refine and improve MOSSO over time.
Warm regards,
MOSSO Team
No Capsule Wardrobe as advertised.
I’d hoped to get wardrobe photos of a capsule for my style type; didn’t happen. Stylist’s advise re types of clothes for my body type were very helpful. Colors for “soft summer” not helpful for me personally because of my white skin and silver hair.
May 13, 2026
Reply from Mosso
Hi Beverly Kemmerling,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
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