Motorgurus Reviews 

1,059
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making the car buying process smooth and enjoyable. Many people highlighted the excellent service, noting that the team provided clear information, kept them updated, and ensured they found the right vehicle without pressure. The overall user experience is frequently described as easy, straightforward, and stress-free, with many appreciating the efficiency and quick resolution of any issues. However, some customers reported dissatisfaction with certain aspects, including issues with car descriptions not matching the actual condition, such as undisclosed damage or missing documentation. A few people also mentioned negative experiences with customer service, citing rudeness, lack of follow-up, or feeling dismissed when discussing personal circumstances. There were also instances where customers faced significant mechanical problems shortly after purchase, leading to inconvenience and financial strain.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Consumers generally report highly positive experiences with the service, often describing it as excellent,... See more

Product

People report positive experiences with the product, often praising the superb choice and great range of... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and knowledge of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently bought a Citroën C4 Picasso, and Jamie made the whole experience fantastic. He was extremely helpful, friendly, and professional from start to finish. The entire process was smooth, stra... See more

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,059)

444 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve had an amazing purchasing…

I’ve had an amazing purchasing experience with sales Rep Dan! Nothing but helpful, knowledgeable and supportive. He picked myself up from the train station from a long journey, which made the experience that much more personal. Would definitely recommend to anyone looking for top quality sold with care!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Car ford

Fantastic experience on purchasing my car from this company went above and beyond our expectations Jamie was excellent the customer service was above and beyond would definitely recommend

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and extremely helpful…

Very professional and extremely helpful would highly recommend them if your looking for a vehicle

June 20, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your kind review. We're delighted to hear that you found our service professional and helpful. It was a pleasure assisting you, and we truly appreciate your recommendation. We hope you enjoy your new vehicle and look forward to helping you again in the future.

Rated 5 out of 5 stars

Nice facilities lovely cars all around

Nice facilities and easy to find. Superb choice of motor vehicle. Excellent customer service and great support from Jamie.

June 18, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you found our dealership easy to find and enjoyed browsing our wide selection of vehicles. Providing excellent customer service is at the heart of what we do, so it's fantastic to know that Jamie was able to offer great support throughout your visit.

We really appreciate your kind words and your support of Motorgurus. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Recently purchased a car

Recently purchased a car, i travelled over an hour to see and then collect the car with no issues at all! No pushy car sales tactics just a simple purchase, no issues when i asked to test drive the car either! Handled everything for me to drive the car away and repaired any minor dents/scratches and even refurbished all of the alloy wheels without hesitation! Fantastic customer service.

June 17, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that your experience with us was straightforward and stress-free from start to finish. We believe buying a car should be an enjoyable process, so it's great to know you appreciated our no-pressure approach and were able to test drive the vehicle with confidence.

We're also pleased that the preparation work, including the alloy wheel refurbishment and cosmetic repairs, met your expectations. Our team always aims to present every vehicle to the highest standard and make sure our customers can drive away happy.

Thank you again for your kind words and for travelling to see us. We truly appreciate your business and wish you many happy miles in your new car. If we can help with anything in the future, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Amazing assistance

Amazing assistance, friendly atmosphere, absolutely no pressure.
Will be happy to return here for future purchases and I will be recommending to my friends.

June 17, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your wonderful review.

We're so pleased to hear that you enjoyed the relaxed and friendly atmosphere during your visit. Providing a pressure-free buying experience is something we take great pride in, so it's fantastic to know that came across.

Your recommendation means a lot to us, and we're delighted that you'd consider returning for future purchases. We truly appreciate your support and look forward to welcoming you, your friends, and family in the future.

Enjoy your new car, and thank you again for choosing us!

Rated 5 out of 5 stars

Thanks Dan

Thanks Dan. Really helpful and quick and effective service. Thanks

June 14, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your kind review.

We're delighted to hear that Dan was able to provide you with helpful, quick, and efficient service. We always strive to make the car buying process as smooth and straightforward as possible, and it's great to know that your experience reflected that.

We'll be sure to pass your comments on to Dan. Thank you for choosing Motorgurus, and we hope to see you again in the future.

Rated 5 out of 5 stars

Great service from Russ

Great service from Russ. He was very knowledgeable and helpful and woukd definitely recommended

June 13, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your great review.

We're delighted to hear that Russ provided you with such knowledgeable and helpful service. Our team works hard to ensure every customer has a positive and informed buying experience, so it's wonderful to know Russ made such a good impression.

We really appreciate your recommendation and your kind words. Thank you for choosing Motorgurus, and we hope to welcome you back again in the future.

Rated 5 out of 5 stars

Perfect communication on all ends and…

Perfect communication on all ends and was straight to the point when information was needed.

Review for Dan.

June 13, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your review.

We're pleased to hear that you found our communication clear, straightforward, and efficient throughout the process. We believe keeping our customers informed and providing the information they need without any unnecessary complications is an important part of delivering a great experience.

Thank you for choosing Motorgurus. We appreciate your feedback and hope to assist you again in the future.

Rated 5 out of 5 stars

Great service

Great service, very knowledgeable and more than happy to go that extra mile 10/10 thank you Owen

June 11, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your fantastic review.

We're delighted to hear that Owen provided such knowledgeable service and was happy to go the extra mile to help. Delivering exceptional customer care is something we pride ourselves on at Motorgurus, so it's great to know your experience reflected that.

We'll be sure to pass your kind comments on to Owen. Thank you for your support and for awarding us a 10/10 rating. We hope to welcome you back again in the future.

Rated 5 out of 5 stars

A very great experience with Russ

A very great experience with Russ from purchasing the car, He is an asset to the company and everything was very well explained and shown would highly recommend him to the customers looking to purchase a car and a very smooth process for us.

June 6, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your wonderful review.

We're delighted to hear that you had such a great experience with Russ during your car purchase. Providing clear information, honest advice, and a smooth, hassle-free process is exactly what we aim for, so it's fantastic to know Russ delivered that for you.

Your kind words mean a lot, and we'll be sure to pass your feedback on to Russ. We're proud to have him as part of the Motorgurus team.

Thank you for your recommendation and for choosing Motorgurus. We wish you many happy miles in your new car and look forward to helping you again in the future.

Rated 5 out of 5 stars

Russ was very helpful made the transfer…

Russ was very helpful made the transfer nice and easy, made it an easy process would recommend!10/10

June 5, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your fantastic review! We’re really pleased to hear Russ made the transfer nice, easy, and stress-free for you. Your recommendation means a lot to us, and we’re glad you had a 10/10 experience with MotorGurus. Enjoy your new car!

Rated 5 out of 5 stars

Dan was very helpful in purchasing my…

Dan was very helpful in purchasing my car and very patient

June 4, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review! We’re really pleased to hear Dan was helpful and patient throughout the purchase of your car. We truly appreciate your feedback and hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Cars

I had a great experience with MotorGurus. They were incredibly helpful throughout the process of finding my car, making everything straightforward and stress-free. The team took the time to understand exactly what I was looking for. Thanks to their support, I was able to find the right car quickly and with confidence. I would highly recommend MotorGurus to anyone looking for a reliable and professional service when searching for their next vehicle.

May 2, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your wonderful review! We’re delighted to hear you had such a great experience with MotorGurus and that our team made the process straightforward and stress-free. It’s great to know we helped you find the right car quickly and with confidence. We really appreciate your recommendation and hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Bought a golf R of motor gurus and it…

Bought a golf R of motor gurus and it was very straight forward, got the car within a few days.

Russel was a big help with everything if i had any questions he answered them very soon and supplied me with every bit of information i needed

Would recommend this company to anyone wanted to purchase a car

June 3, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your fantastic review! We’re really pleased to hear your Golf R purchase was straightforward and that you received the car within just a few days. It’s great to know Russell was helpful, responsive, and provided all the information you needed throughout the process. We truly appreciate your recommendation and hope you enjoy your new car!

Rated 5 out of 5 stars

Dizzy has excellent customer service

Dizzy has excellent customer service, I would definitely recommend buying a car from motorgus

June 2, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review! We’re really pleased to hear Dizzy provided excellent customer service. We truly appreciate your recommendation and are glad you had a great experience buying your car from MotorGurus!

Rated 5 out of 5 stars

Great service from Dizzie

Great service from Dizzie, really helpful friendly and professional. Would recommend

May 30, 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your great review! We’re really pleased to hear Dizzie provided helpful, friendly, and professional service. We truly appreciate your recommendation and are glad you had a positive experience with MotorGurus!

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