Motormoolah Reviews 895

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, finding the process of selling their car to be professional, seamless, and easy. Many appreciate the fair and competitive prices offered, often noting that the quoted price remained consistent. The staff is consistently praised for being helpful, courteous, and providing great communication throughout the process. The payment process is also a strong point, with funds often transferred immediately and without fuss. However, some customers experienced issues with the user experience, such as challenges with uploading photos or repeated emails after a price was agreed upon. A few people also mentioned that the initial collection arrangements were not followed through. There were also instances where the final offer was significantly lower than the guaranteed quote, leading to lengthy negotiations and dissatisfaction with the price adjustment.

What people talk about most

Service

Users describe positive interactions with service. Customers frequently praise the friendly, courteous, and... See more

Price

People report positive experiences with price. Many customers received fair and excellent prices for their... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Payment

Clients share positive opinions on payment, frequently highlighting its speed and efficiency. Many reviewers... See more

User experience

Customers generally report positive experiences with the user experience, highlighting a professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold our mini cooper and got a very fair price. Collected promptly without any hassle. Funds transferred immediately before car left. Ben was very helpful and courteous. Very professional and se... See more

Rated 5 out of 5 stars

sold my car to motormoolah and got the highest offer, and understood the car had no history and were so understanding! the onyx collection team, connor and cash were so lovely and friendly and made me... See more

Company replied

Rated 5 out of 5 stars

Straight forward process from initial conversation re my vehicle to obtaining a quote and then uploading of paperwork and collection. All very quick and easy - price quoted didn’t change and monies we... See more

Company replied

Rated 5 out of 5 stars

Overall good and pleasant service. Sold my car with no issues. However when they first attempted to arrange collection of the car the person assigned didn't follow through but after speaking with Mone... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Motormoolah is an extension of Hilton Garage Car Supermarket, one of the biggest independent Car Supermarkets in the UK. The aim of Motormoolah is to make the process of selling your car as easy as possible, with no hidden fees and no intermediaries, enter your reg and we'll value the car to buy it direct from your drive. With our main location in Derby, we proudly serve multiple local areas, including Manchester, Sheffield, Birmingham, Staffordshire, and Newcastle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

895 reviews

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Replied to 49% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really good price offered

Really good price offered. Assistant on the phone was really good, as with all these trade in companies if your honest with them they won’t surprise you with huge price drops on collection. Sometimes they try and chip off for no reason but this was not the case with Motormoolah. Price offered online and on the phone was the same and very happy with it. Photo and documents were easy to upload on the portal and the person that collected was fantastic. Sorted out the finance. Short drive and then he took the car. Very polite and kept me up to speed with what was happening the whole time.

February 19, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for taking the time to leave such a detailed and thoughtful review! We're delighted to hear that you were happy with the price offered and that it remained consistent throughout the entire process — we believe strongly in transparency and honouring the price agreed, so it's truly rewarding to know this stood out to you. We're also pleased to hear that uploading your photos and documents was a straightforward experience and that our team kept you fully informed every step of the way. Handling your finance settlement smoothly is something we always aim to deliver, and we're glad this was the case. Thank you for your honesty and for choosing Motormoolah — it was a genuine pleasure doing business with you.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

It was so easy and simply

It was so easy and simply I really wasn't expecting it! I kept thinking at last minute they will change the goal posts but they didn't it was just simple! Transport guy was brilliant too explaining what happens and nothing felt rushed at all! First time doing this but will certainly be doing it again!!

February 19, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your brilliant review! We completely understand that selling your car for the first time can feel daunting, so we're thrilled to hear that we were able to put your mind at ease and that the whole experience exceeded your expectations. Keeping to the price agreed and ensuring there are no last minute surprises is something we feel very strongly about, so it's wonderful to know this gave you the confidence and reassurance you needed. We're also delighted to hear that our collection team took the time to walk you through everything without any rush. We look forward to doing business with you again in the future — thank you for choosing Motormoolah!
The Motormoolah Team 🚗

Rated 5 out of 5 stars

From start to finish was a pleasure…

From start to finish was a pleasure dealing with everyone at motormoolah especially Imogen.better offer than all of the other leading online companies. Will definitely use again

February 16, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was a pleasure from start to finish and that we were able to offer you a price that surpassed the competition. Imogen will be especially delighted to receive your kind mention — we'll be sure to pass your feedback on to her. Thank you for choosing Motormoolah, and we very much look forward to doing business with you again in the future.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

It was a pleasure to deal with…

It was a pleasure to deal with everybody concerned in the smooth transaction. I would highly recommend.

February 9, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your kind words and recommendation! We're delighted to hear that the whole transaction was smooth and that our team made a positive impression throughout. Thank you for choosing Motormoolah — it was a genuine pleasure doing business with you.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Ben’s communication was fantastic and the vehicle was collect from my home free of charge 48 hours later. Thanks!

February 18, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your lovely review! We're thrilled to hear that Ben's communication was fantastic and that the collection process was quick and convenient for you. Offering a free home collection service and ensuring everything runs smoothly is something we take great pride in. Ben will be delighted to hear your kind words — we'll make sure to pass them on. Thank you for choosing Motormoolah — it was a pleasure doing business with you.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

Great experience thanks

Dealt with Ben and had a hassle free experience. Got the price quoted & I was more than happy. I would recommend checking them out they pay more than pretty much anywhere else I tried thanks.

February 17, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for taking the time to leave such a positive review! We're delighted to hear that your experience was hassle-free and that we were able to offer you a price that stood out above the rest. Ensuring that the price quoted is always the price received is something we feel very strongly about, so it's fantastic to know this was your experience. Ben will also be pleased to hear your kind words — we'll be sure to pass them on. Thank you for choosing Motormoolah and for your recommendation — it was a pleasure doing business with you.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

Excellent service WILL USE AGAIN 👍

I found this experience very easy and stress free a lot better then the others .
I was impressed by Ben and other staff who did not rush me and explained everything in a calm easy manner thank you so much and I got what I wanted for the car will use them again

February 17, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your wonderful review! We're thrilled to hear that you found the whole experience easy and stress-free, and that we were able to offer you the price you were looking for. Taking the time to ensure our customers never feel rushed and that everything is explained clearly and calmly is something we take great pride in, so it's truly rewarding to know this made such a positive difference to your experience. Ben and the wider team will be delighted to hear your kind words — we'll be sure to pass them on. Thank you for choosing Motormoolah, and we very much look forward to doing business with you again in the future.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

Brilliant

Collected the vehicle when they said they would and paid the guaranteed price offered. Both Ben, who I dealt with via the phone and Ricardo, who collected the car were both friendly and helpful.
Would highly recommend.

February 16, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your kind review and recommendation! We're delighted to hear that collection ran exactly as planned and that the price offered was honoured in full — these are things we feel very strongly about and always strive to deliver. Ben and Ricardo will both be thrilled to receive your kind mention — we'll make sure to pass your feedback on to them. Thank you for choosing Motormoolah — it was a genuine pleasure doing business with you.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

Good price excellent service

Good price
Excellent service
Helpful and communicative

February 13, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your kind words! We're delighted to hear that you were happy with the price offered and that our team's communication and helpfulness made a positive impression. Thank you for choosing Motormoolah — it was a pleasure doing business with you.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

Great Service From Start To Finish

Great service from start to finish. MotorMoolah kept me updated the whole way through, and Connor from Onyx was brilliant to deal with. The entire process was super quick, it only took about 3 days from my first enquiry to the car being collected and the money hitting my bank (which is done before the keys are handed over).

They also offered me around £700 more than any other company I tried, and the amount I received was exactly what they promised, no last-minute changes or hassle. I’d definitely recommend them to anyone thinking of selling their car, and I’ll 100% be using them again in the future. Thanks again!

February 13, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for taking the time to leave such a fantastic and detailed review! We're thrilled to hear that the entire process, from your initial enquiry through to collection and payment, was completed so swiftly and smoothly. Keeping our customers informed every step of the way and ensuring the price offered is always the price received are things we feel very strongly about, so it's incredibly rewarding to know both of these stood out during your experience. We're also delighted to hear that we were able to offer you such a competitive price above other companies. Connor will be especially pleased to receive your kind mention — we'll be sure to pass your feedback on to him. Thank you for choosing Motormoolah and for your wonderful recommendation — it was a genuine pleasure doing business with you, and we very much look forward to doing so again in the future.
The Motormoolah Team 🚗

Rated 5 out of 5 stars

Cannot fault !!!!

I went to several dealers , who all offered below what my car was worth to sell ...motormoolah gave a really great price above any of the other providers on the market...l dealt with Ben for the sale of my car , Ben was extremely helpful every step of the way , answering all of my querys promptly...he is an asset to the company thanks Ben !!! It was all seamless , the chaps that picked up my vehicle were very helpful..making sure they got to me even though there was a delay due to traffic etc ...they still arrived to fulfil my sale ...they are worth their weight in gold ....l got the full price quoted for my vehicle , money was in bank 1/2 hr later ...highly recommend selling your vehicle to motormoolah , they are a cut above the rest sincerely...

February 11, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for such a glowing and heartfelt review — it truly means the world to us! We're thrilled to hear that we were able to offer you a price that surpassed all other providers and that the full amount quoted was received without any last minute changes. Ben will be absolutely delighted to read your kind words — we couldn't agree more that he is a fantastic asset to the team, and we will make sure to pass on your praise. We're also really pleased to hear that our collection team went above and beyond to fulfil your sale despite the delay, ensuring you were never left waiting. Dedication like that is something we take great pride in. Thank you for choosing Motormoolah and for your wonderful recommendation — it was a genuine pleasure doing business with you.
The Motormoolah Team 🚗

Rated 1 out of 5 stars

Sh!t show at the f"ck factory

Given my experience with Motormoolah 1 star because there was no less. Arranged to sell my truck - sent photographs of the vehicle and had a guaranteed price back from them saying this is what you will be paid. A bloke turned up from someone called Hilton Garage (presumably who MM were selling the car to for a commission) and he/they weren't aware of the cars condition, MM had not forwarded photos. The bodywork is abit banged up in places. Which i was transparent with MM about from the start. The bloke left, rang his supervisor and forwarded a video of the cars condition. Shortly afterwards the bloke called me and said he had been told to abort the collection as they didnt want the car. I have not heard from MM since. Not blaming the garage, if they knew they wouldn't have proceeded, this was all because of MM and it's such a shame cos the initial sales guy i spoke to seemed OK. Will never use again or recommend.

February 7, 2026
Unprompted review
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Reply from Motormoolah

Hi Paul,

Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and the frustration it caused.

We’d like to clarify that Motormoolah is a specific buying department of Hilton Garage, the independent purchasing dealer who attended the appointment. We completely understand how disappointing it must have been to arrange a price and then have the collection aborted on the day.

When our driver arrived, it became apparent that the vehicle had more extensive damage than had been advertised to us. Unfortunately, the information and images provided to us prior to collection did not reflect the full extent of the bodywork condition. As a result, once we assessed the vehicle in person and shared a video with our buying team, we had no option but to abort the purchase based on the discrepancy.

This decision is never taken lightly. We absolutely understand why this situation feels unfair from your perspective. Had the full condition been accurately conveyed to us beforehand, we would have either adjusted the offer accordingly or avoided arranging the collection altogether — saving you the inconvenience.

We want to reassure you that our driver acted professionally and followed our standard buying process. There was no intention to mislead or waste your time, and we sincerely apologise for the disruption caused.

We genuinely wish you the best with the sale of your truck and are sorry that this experience didn’t reflect the smooth process you were expecting.

Kind regards,
The Motormoolah Team

Rated 5 out of 5 stars

Easy and hassle free

Easy and hassle free, the process was easy to follow

February 10, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your kind words! We're delighted to hear that you found the process easy and hassle-free from start to finish — that is exactly the experience we always aim to provide. Thank you for choosing Motormoolah — it was a pleasure doing business with you.
The Motormoolah Team 🚗

Rated 1 out of 5 stars

NEVER PROMISE FROM THEM

Last week I got quote from Motor Moolah that i was happy and I give details and photo of my car and bit drop price and I was happy that and make sure got that price I want so yesterday come to look at my car and SHOCK give me that price is massive drop is make me sad and realise is NEVER PROMISE to them. Now I feel sad that amount you give me money after that you sell car to anyone more money than you give me. SICK!!!!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Agreed the price over the phone having…

Agreed the price over the phone having submitted photos. Man came inspected the car and the money came through 10 mins later. Perfectly easy and much better price than WBA’s. Highly delighted

February 9, 2026
Unprompted review
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Reply from Motormoolah

Thank you so much for your wonderful review! We're thrilled to hear that the whole process was so straightforward and that we were able to offer you a price that exceeded the competition. Ensuring a swift and seamless transaction from inspection through to payment is something we take great pride in, so it's fantastic to know this was reflected in your experience. Thank you for choosing Motormoolah — it was a genuine pleasure doing business with you.
The Motormoolah Team 🚗

Rated 1 out of 5 stars

Disgusting unprofessional and have a…

Disgusting unprofessional and have a robot to message you a avoid all costs fake lies

February 6, 2026
Unprompted review
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Reply from Motormoolah

We’re very sorry to hear about your frustration and appreciate your feedback. We use an AI chat system to help manage the large number of enquiries we receive each day, similar to many other companies, so that we can respond quickly and efficiently to all customers. However, all enquiries are monitored by our team, and we are always happy to follow up personally to ensure any issues are resolved. We have tried to contact you in order to resolve this, however we were unable to get through. An SMS has also been sent.

Please reach out to our customer service team at kt@hiltongarage.co.uk so we can assist you directly.

– The Motormoolah Team 🚗

Rated 4 out of 5 stars

Its was easy all way though but just…

Its was easy all way though but just waiting in all day because they very busy so they say am pick up but its pm pick 530 pm aparted from that I can't fault there service .

February 6, 2026
Unprompted review
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Reply from Motormoolah

Thank you for your feedback. We’re glad to hear the process was easy and that you were happy with our service overall. We do apologise for the delay with the pickup time — it was a particularly busy day, but we understand how inconvenient waiting in can be. We really appreciate your patience and your understanding, and we hope to be of service to you again in the future.

– The Motormoolah Team 🚗

Rated 5 out of 5 stars

Head and shoulders above the competition

I recently sold my car to Motormoolah and I have to say that the experience was fabulous. Kierran made the whole process easy and gave me confidence from the start that all would go as promised. I did sell a car to Webuyanycar once and the difference between them is like night and day.
Motormoolah honoured the price and made the whole process hassle free.

December 17, 2025
Unprompted review
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Reply from Motormoolah

Thank you so much for taking the time to leave such a great review. We’re delighted to hear that you had a fabulous experience and that Kierran was able to make the process easy and give you confidence from the very start — we’ll be sure to pass on your kind words to him.

We’re especially pleased to hear you appreciated the difference in service and that we were able to honour the price and keep everything hassle free. Your feedback really means a lot to us.

– The Motormoolah Team 🚗

Rated 5 out of 5 stars

Positive experience

Happy with my experience with Motormoolah. Advisor Ben was professional & personable. Took around a week for the car to be collected and this part of the process is usually the most stressful- but was very pleased to be told I would be paid the full price offered. No further negotiations which was a relief.
I would recommend this company and I would use again.

February 5, 2026
Unprompted review
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Reply from Motormoolah

Thank you for your lovely review. We’re really pleased to hear you were happy with your experience and that Ben was professional and personable throughout — we’ll be sure to pass on your kind words to him.

We understand that the collection stage can often be the most stressful part of the process, so it’s great to hear that everything went smoothly and that you were paid the full price offered with no further negotiations.

Thank you for recommending us, and we’d be delighted to help you again in the future.

– The Motormoolah Team 🚗

Rated 5 out of 5 stars

I shall return

Friendly, informative, professional, straightforward, i was offered a great trade in price ,paid into my bank account immediately i agreed to sell .I will definitely will use Motormoolah again

January 24, 2026
Unprompted review
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Reply from Motormoolah

Thank you for your fantastic feedback. We’re delighted to hear that you found our service friendly, informative, professional, and straightforward, and that you were happy with the trade-in price offered. It’s great to know that payment was made immediately once you agreed to sell.

We really appreciate your support and look forward to helping you again in the future.

– The Motormoolah Team 🚗

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