Motorpoint - Burnley Reviews 

Made relaxed and comfortable talked through the paperwork explained everything well. Felt better when leaving well done.

Sean was very helpful, let us look at many cars to find just the right one for me. Once chosen the part- ex was easy, good value and very straight forward including bring a car down from Newcastle for me to purchase... thanks!

I sold my car to the Burnley branch last month after getting a online valuation, unfortunately upon arrival my service history was deemed as not valid by the sales staff, it had from new two manufacturers services followed by two local services with receipts for all parts supplied from the main dealers, I was then deducted £700 from the agreed price, shortly after the car was on display for £3,750 more than what I was paid, with also displaying a full service history with all the dates and mileage I had supplied to them but not accepted.
I am a old aged pensioner and took the lower offer on their findings in good faith but was shocked to see how they had then taken advantage of the situation to vastly increase their profit and misled me with the findings, I would strongly recommend customers to be cautious with this company and their tactics and would look elsewhere. Motorpoint have all my details so if any of the above details are incorrect or false please feel free to take legal action against me, I also have screenshots from their website as proof, I would also think Trading Standards or any regulatory board could investigate this.
Update 7th September 2026,
I have forwarded all my details to the Citizens advice bureau who have also sent them to Trading Standards who likewise will now do their own investigations with the evidence I have provided.
I notice my one star review is the only one without a Motorpoint reply, the truth is deafening and they know they are guilty as stated,I will wait another week then pursue legal action, any comments yet?

Faultless from start to finish. Great customer service, excellent price and quick turnaround. Would definitely be using them again

Buying a car at motorpoint is a very pleasant experience

Fast service

You will always get a great experience at Burnley motor point the staff are very friendly and very helpful. It's full of a good choice of cars in a very clean environment. You can browse at your hearts content without being pestered and get helpful advice when you choose you car. Overall a great experience. And not to forget there's free tea and coffee toilet facilities and wheelchair friendly.

Very friendly staff and helpfull would definitely go back

Large selection of quality cars at reasonable prices

Very good never been there before found it so easy to look around and not feel rush to pick. Found matt so heipful and so easy to talk to thank you for your heip defo be telling people to come see you. I lover the new car⭐️⭐️⭐️⭐️⭐️⭐️ he also took the time to set my phone up . Pls give my feed back to matt

Very impressed with Motorpoint Burnley. A very friendly team and professional and very smooth from part ex my car to buying my new car.im delighted with my new car

Mudibur and his colleague...sorry I forgot your name. From Ilkley were so professional and very helpful. A credit to Motorpoint Burnley. Many thanks 😊

Very happy with everything ,all people who dealt with us very polite ,friendly and really helpful to make everything easy for us would highly recommend and would definitely buy from again

Good service
Very professional staff

Great Easy going friendly service from Kirk and everyone at Motorpoint Burnley. They also gave me best part exchange price compared to other dealers. Would Highly Recommend Motorpoint to anyone buying a car. Will Definitely be back when due for next car. Really Happy with car brought. Toyota CHR was Immaculate turned out. Many Thanks for a Great car Buying experience.

David was extremely helpful and very patient whilst we were looking for our next car. We didn't feel rushed or pressured into making a quick decision.

Good choice of motors at reasonable price, helpful staff, especially Dave Walls ( who has a great sense of humour). Helpfull hand over and talked through most things on new motor.

Good service

Great vehicle price. We were allowed to test drive more than one vehicle, to compare any differences. The salesman was very open and honest with us. He was also very patient with us, as we took a long time to make a decision.

Matthew was great, very friendly and knowledgeable!