Motorpoint - Derby Reviews 

Just bought a car from them. The problem isn't with the car, its with the staff.
The person dealing with my purchase took a deposit from me then spent more than 20 minutes trying to sell me gap insurance, 4 year warranty at £1,249, synthetic coating at £429, cosmetic and alloy wheel plan at £499, car mats at £90 and dashcams at £445 - Total, without the gap insurance of £2,712.
I told him more than 10 times that I just wanted the car.
I then received an email from him with the message, anything you need, contact me. Didn't pick up the phone to me or respond to any emails to him.
I had to keep chasing Motorpoint to get a delivery date to my local branch. The original timescale was 11 days.
Pretty poor timescale in my opinion.

I have bought from them in the past, but won't be in the future

After some searching bought the car specified. Good sales, handover and after sales.

The car is lovely and the young man who delt with us was fabulous.

From point of sale with Alex to after sales where Chloe dealt with an issue with speed and efficiency 10/10 .

staff were great nothing to much trouble,all questions answered,just a pleasant experiance

Found the vehicle got it transferred and picked it up with minimal fuss. The whole process was very smooth

Straight forward no hard sell

Smooth transaction. I got a good price for my part exchange car, and the car purchased was excellent value, better than other dealers offered.

n o stress on purchasing a new motor vehicle

Sales service seemed OK unfortunately the type of car I bought jeep renegades have not got a very good reputation I have since found outso hope things don't go wrong I have spent enough buying the car I am hopeful no major problems occur

Alex took good care of us, top marks to his kind nature.
Only down side is still waiting for paperwork for last service which was promised was done before we bought it

Had a couple of problems after purchase but these were sorted out efficiently.
Chloe was amazing and got everything sorted without delay

Josh and Wes were really helpful
Is getting us a car sorted. Really polite and put us at ease throughout the whole process.

Bought a car in early August but have still not received the log book which was sent for by post by Motorpoint, was told by the DVLA this should take about 4 weeks it is now 5 so they are regarding it as lost .I have now rang Motorpoint 4 times ,3 times I was promised a call back that never happened and on the 4th occasion I was just ignored so it seems when you want to buy a car they ll go to the ends of the earth but the aftercare service is none existent!

Taylor and conor were amazing sorted everything out for us , service was exceptional and staff lovely

Efficient and friendly staff

Brilliant, absolutely floorless customer sales, all the staff involved where so nice and so professional at there jobs, right from the first viewing and right to the handover. This is our 3rd car over the last 8 years from Motorpoint and they are so good. We had a budget we had to stick too and the chap we saw (Conor Webster) went out on a limb and was so accommodating to find us a vehicle to fit within our budget range. There's a reason why we keep going back to Motorpoint, the service and cars are spot on. Thank you guys, Karon & Dave Stewart

All staff very helpful, explained process and provided information on MOT’s, service history, owners, insurance bands, and time left on manufactures warranty. Explained extended warranty availability. Was very impressed. Thank you

We had used MotorPoint quite a few years before when buying a car so when we decided to part with it we decided to go back. We saw a particular car on line and as it was at our nearest branch we went to look. And with the assistance and knowledge of one of the sales team we were very happy and made our purchase, trading in the original car we got from them too. Can highly recommend them.