Banner for Motorway

Motorway Reviews 

108,454
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 21,229 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly praise the very straightforward selling process, noting that uploading vehicle details and photos is remarkably easy, fast, and well-guided. People frequently mention the exceptionally helpful staff and the smooth communication provided throughout every single stage of the entire transaction. Some reviewers were not happy with the final price, mentioning that dealers reduced cash offers during collection or that valuations felt lower than expected. Consumers also faced occasional communication hurdles when trying to resolve issues, finding it quite frustrating when vehicle values dropped unexpectedly after receiving initial estimates.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient and reliable platform for selling cars... See more

Price

People report ambiguous experiences with price, as opinions on vehicle valuations vary widely among... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and simple process... See more

Staff

Customers report appreciation for the staff, highlighting that team members are consistently helpful,... See more

Customer service

Consumers find customer service to be positive, highlighting that the support team is helpful, quick to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple enough process, requires some effort to complete the car details, pics and history but the app is very self explanatory. After everything’s uploaded an agent assists you through the rest of the... See more

Rated 5 out of 5 stars

Selling process straightforward with Motorway. (Be honest about condition to stop the possibility of a reduction in offer later). No problem for us. Car sold for the mutually accepted valuation. Hilto... See more

Rated 5 out of 5 stars

Very easy to sell and pick up happens quickly. Car was valued approx £600 less than original estimate. Bid price was less than agreed value but I accepted it. Dealer then knocked off £50 at pick up... See more

Rated 5 out of 5 stars

Process was simple & explained in depth, including options when vehicle did not sell. Pickup & payment were straightforward & completely hassle free. Much better price than a similar company that may... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

108K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(108,454)

20,500 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very frustrating process resulting without a sale

I wanted to sell my car through Motorway as it had a fault that I knew would be cheaper for a dealer to fix than me and was happy to take the hit on the sale price.
I listed the car clearly stating the fault. Car was roadworthy with 12 months MOT.
I had 2 sales be cancelled as the dealers said they hadn't read the listing in detail and was then advised by Motorway the only way to sell the car with them was to fix the fault and relist! Completely missing the point of listing it with them in the first place.
I had to constantly chase for updates on the sale and then ended with the advisor just repeating that I needed to get the issue fixed.
Very dissatisfied with the service and would not recommend.
I could have saved myself 2 weeks of frustration and just sold through FB or maybe Carwow would have been a better alternative!

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

So easy to sell

So easy to sell, no problems at all. Money paid straight away. Service was great, price was just what I wanted.

August 14, 2026
Rated 5 out of 5 stars

Effortless

Effortless, help with photo's required and information needed. As long as honest whole process trouble free. Gentleman picking up car, polite, friendly and extremely thorough, which was fine.

August 14, 2026
Rated 5 out of 5 stars

A nice easy process to follow

A nice easy process to follow, very fair price and on collection all was found to be as described so no fussing over the price at all. Lovely chap collected the car and drove it away after the money had arrived in my account. Would recommend this service.

August 14, 2026
Rated 5 out of 5 stars

Brilliant way of selling our car

Brilliant way of selling our car. We were offered the suggested auction price (£1,500 more than the Volvo dealer), and pickup was smooth and easy. We'll definitely use Motorway again and recommend them to others. Thank you 👍🏻

August 14, 2026
Rated 5 out of 5 stars

Excellent service!

Just sold my car with motorway. The whole experience was very good from start to finish. The car was sold, collected and payed within one week. Would highly recommend!

August 14, 2026
Rated 5 out of 5 stars

Easy experience throughout

Easy experience throughout. I was initially a bit cynical but the entire process went well. The Motorway app was very useful to assist you taking the most professional looking photographs. The app template upload enabled a very smooth transaction process at the point of sale. I would thoroughly recommend using this service.

August 14, 2026
Rated 5 out of 5 stars

Excellent process and very good price

Easy to list the car for sale (preparing it well makes a big difference) and to follow the process afterwards. The bid for the car was very good indeed and the collection process was well handled. Again being clear about any faults/blemishes makes the whole process better. Funds received within minutes.

August 5, 2026
Rated 1 out of 5 stars

Do not deal with them

Do not deal with them! They promised a price of no less than 23,000, but in reality tried to force 20,000 on me. They also put the wrong mileage (27,000). I called them, and they promised to correct the mistake, but never did. Unprofessional service, stay away.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold my 2019 VW GOLF R

I recently sold my 2019 VW GOLF R, low miles, one owner, immaculate garage queen using Motorway for the first time. I come away very impressed. The process is very smooth but I had some glitches getting photos to fit on the app. So allow some wiggle room. I was very happy with the guide price and delighted with a yet higher sale price. It sold for More than £3723 above dealer trade-in figure against my next car. Collection was all very thorough and well practiced, with paperwork checks, car check and test drive. Full payment was made prior to the car leaving my home.
I’m still smiling. I can highly recommend the services of Motorway when selling your car over the habitual part exchange.

August 11, 2026
Rated 5 out of 5 stars

Overall

Overall, a very good experience with Motorway. The process was straightforward and well organised, and the communication was good throughout. The price quoted initially was a little higher than what I eventually expected, but after the appraisal, the final price reflected the actual condition and real-world findings of the car. Overall, I’m happy with the service and would use Motorway again.

August 14, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look