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Motorway Reviews 

108,622
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 21,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the smooth and straightforward sales process, noting how remarkably easy it is to list a vehicle, take photos, and follow every single step. Consumers also genuinely appreciate the incredibly supportive staff and the efficient vehicle collection service, which truly makes selling a car completely hassle-free. Some reviewers were not happy with the final sale prices, mentioning that initial online valuations dropped significantly or differed widely from the final amounts offered by dealers. A few consumers additionally noted occasional communication hurdles, such as delayed responses or difficulties getting assistance when trying to reach out for help.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and efficient process from the... See more

Price

Customers consistently note ambiguous experiences with price, featuring both very satisfying outcomes and... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is very simple to use and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very professional,... See more

Customer service

Customers had positive experiences with customer_service, noting that support staff were very responsive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very simple to use, fee was reasonable. Photo uploads easy with templates. Came up with a valuation which I thought was a "reserve" as my winning offer was a few hundred less. This should have... See more

Rated 5 out of 5 stars

Selling my car via Motorway was simple, their app guides you through the entire process, including taking the right photos. The entire process was completed in 3 days and I achieved the price that I w... See more

Rated 5 out of 5 stars

The online auction gave us a much better price than we could get elsewhere. The telephone support was great, which I used to clarify the process of downloading documents. The pick up service was eff... See more

Rated 5 out of 5 stars

Easy to list the car for sale (preparing it well makes a big difference) and to follow the process afterwards. The bid for the car was very good indeed and the collection process was well handled. Ag... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

109K reviews

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4.4

All reviews

(108,622)

20,660 reviews in the last 12 months

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Rated 5 out of 5 stars

An Excellent service

The whole process was trouble free from start to finish. Motorway guided us through all the details from photographing the car to our buyer arriving at our address to take ownership of the car.
We received a competitive offer, more than any of the other online car buyers.
More importantly, the dealer paid the price of the car that was agreed at sale. No haggling or negotiating. The money was deposited into our bank account before the car left our driveway.
Very pleased and would highly recommend

August 17, 2026
Rated 5 out of 5 stars

Hi..just sold my Mini cooper s on…

Hi..just sold my Mini cooper s on Motorway...Its a simple process, upload photos into the system and they value the car....Got the best price...
Vehicle was collected this morning on time and very efficient....would definitely recommend and would certainly use again..

August 17, 2026
Rated 3 out of 5 stars

Might use again but....

There was lots of good things about the selling experience, and most importantly, I would consider using Motorway again. There was lots of little things that could be better, the website is not intuitive, and there were inconsistentsies between the pages as though it hadn't been properly proofed. It would benefit from having an area where the seller can add some explanatory text that would be helpful to the dealers viewng the listing. The site makes a lot of fuss about a collection QR code which gave no benefit to either me or the dealer when they collected the car. The dealer told me they had used it for the first few purchases, but then didn't bother after that.

August 7, 2026
Motorway logo

Reply from Motorway

Hello Arthur, 

Thanks for your review. Sorry that you were unhappy with your experience. We are currently looking into this for you and will respond shortly. 

If you would like to discuss this in the meantime or provide further information, please contact us on 020 3988 3388 or via reviews@motorway.co.uk

Kind regards,

Jason
The Motorway Team

Rated 4 out of 5 stars

Easy peasy

Very simple to use, fee was reasonable.
Photo uploads easy with templates.
Came up with a valuation which I thought was a "reserve" as my winning offer was a few hundred less. This should have been made clearer.
Got a collection date straightaway but when I hadn't heard from the buyer I contacted them, they seemed surprised about the date but could collect.
Collection went well and payment was fast.
May use again if I want to sell the other car.

August 16, 2026
Rated 4 out of 5 stars

The process of uploading to the app and…

The process of uploading to the app and auctioning the car was smooth and straight forward.

Sadly the purchasing garage were not pleasant to deal with and the experience would have been much more pleasant if a motorway representative had collected the car. The individual from the garage was rude, had a pushy salesman approach and tried every trick in the book to knock down the initial auction price - and no doubt the garage bid higher to outbid reputable companies. Be cautious with collectors not from motorway.

August 16, 2026

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