Motowales Reviews 

222
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, noting that staff members are extremely knowledgeable, welcoming, and always ready to assist with any request. Consumers also note the remarkable speed of delivery, alongside excellent product quality, secure packaging, and smooth online ordering. Some reviewers were not happy with delivery scheduling or waiting times experienced with courier services. However, a small portion of people felt that certain orders required longer waiting periods, delayed shipping schedules, or specific adjustments during transit. Buyers noted that these minor logistics issues occasionally interrupted their overall satisfaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting knowledgeable staff and helpful advice.... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the high... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting super quick shipping and... See more

Staff

People report positive experiences with staff, describing them as always helpful, knowledgeable about their... See more

Order

Clients share positive opinions on order, highlighting a straight forward and smooth purchase process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(222)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

All as shouls

July 18, 2024
Motowales logo

Reply from Motowales

Thank you Kevin, can we ask why only 4 starts please, how can we improve? We believe your order was paid and shipped the same day, and received the following day. Grateful to understand how we can improve please.

Rated 5 out of 5 stars

Great set of lights and horn fitted

Great set of lights and horn fitted, staff excellent, thorough pre handover given

June 27, 2024
Motowales logo

Reply from Motowales

Thank you Ian, a great customer, let us know when you are passing.

Rated 5 out of 5 stars

I really appreciated the opportunity to…

I really appreciated the opportunity to attend the Dragon enhanced Rider course today with Roger.
The session was everything I had looked for.
Roger took the time to talk and help me complete to the session.
I would recommend Motowales to anyone looking wanting to do the Dragon Rider course.
Thank you again Roger really top guy

July 7, 2024
Unprompted review
Motowales logo

Reply from Motowales

Thank you Mr Kendrick, feedback passed back to Roger. Safe travels.

Advertisement
Rated 5 out of 5 stars

Motowales Denali

Perfect online retailer. Range of products, support are fantastic. I have bought several Denali product. Shipment was very fast. Recommend this shop

May 31, 2024
Motowales logo

Reply from Motowales

Thank you Igor, any problems please let us know - we are here to help.

Advertisement
Rated 5 out of 5 stars

Denali light fitting

Great communication.
Friendly atmosphere.
Roger knows his products and does a great job.
Would not hesitate to recommend and will definitely use his services again.

May 17, 2024
Motowales logo

Reply from Motowales

Much appreciate Andrew, feedback shared back to Roger - we aim to provide a great and friendly service.

Rated 5 out of 5 stars

easy to deal with

easy to deal with. Good prices and free delivery, within reasonable time.

May 10, 2024
Motowales logo

Reply from Motowales

Thank you Gary.

Advertisement
Rated 5 out of 5 stars

Excellent

Great price, excellent customer service and very pleasant to deal with.

May 7, 2024
Motowales logo

Reply from Motowales

Thank you Darren, glad we helped.

Rated 5 out of 5 stars

very good service

looked around for a gs-911 found moto wales had one at a good price ,all round very good service would use moto wales again 👍

May 3, 2024
Motowales logo

Reply from Motowales

Thank you Add.

Rated 5 out of 5 stars

Great customer service

I said that I needed a part for the weekend and it was dispatched that day and arrived the next. 5 stars,

May 1, 2024
Motowales logo

Reply from Motowales

Thank you Mark, glad we could help.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look