Motowales Reviews 

222
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, noting that staff members are extremely knowledgeable, welcoming, and always ready to assist with any request. Consumers also note the remarkable speed of delivery, alongside excellent product quality, secure packaging, and smooth online ordering. Some reviewers were not happy with delivery scheduling or waiting times experienced with courier services. However, a small portion of people felt that certain orders required longer waiting periods, delayed shipping schedules, or specific adjustments during transit. Buyers noted that these minor logistics issues occasionally interrupted their overall satisfaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting knowledgeable staff and helpful advice.... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with the high... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting super quick shipping and... See more

Staff

People report positive experiences with staff, describing them as always helpful, knowledgeable about their... See more

Order

Clients share positive opinions on order, highlighting a straight forward and smooth purchase process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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4.9

All reviews

(222)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived as promised well packed.

Arrived as promised well packed.

April 2, 2024
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Reply from Motowales

Thank you for your feedback and glad your item arrived as promised, any problems please let us know.

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Rated 5 out of 5 stars

Training session

I spent an afternoon with Roger last week, brushing up on my skills. The session was everything I had looked for. Roger took the time to understand exactly what was needed and where my current ability was. An excellent session, I would recommend Motowales to anyone looking to upskill. 👍👍👍

March 28, 2024
Unprompted review
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Reply from Motowales

Thank you Richard for your time and glad you enjoyed your session with one of our instructors Roger.

Rated 5 out of 5 stars

Best price I found online

Best price I found online, great service. I was also sent some free gifts along with my order which was a nice touch.

March 12, 2024
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Reply from Motowales

Thank you Stephen for your feedback, only awesome customers receive free gifts :) .

Rated 5 out of 5 stars

Great service at a great price

Very quick delivery at a great price. I had a problem with the gs-911 which was resolved very quickly.

Great service.

March 4, 2024
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Reply from Motowales

Thank you for your feedback and hope the problem is now resolved.

Rated 5 out of 5 stars

Fast delivery & good range of gear.

Easily found what I wanted & it arrived in a couple of days.

February 21, 2024
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Reply from Motowales

Thank you for sharing, much appreciated and if there is anything we can do help/advice please let us know.

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Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish!
Very knowledgeable, very friendly, great pricing and very quick delivery!

I really can’t fault these guys at all and I wish the likes of BT, Sky, EE etc would take a leaf out of Motowales’s book because these guys actually care.

Well done and thankyou.
Howard

February 15, 2024
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Reply from Motowales

Thank you for your kind words...only if Carlsberg... :)

Rated 5 out of 5 stars

Great comms

Great comms, quick delivery too. What more could you want?
A free neck tube, lanyard and visor wipe - go on then!

January 23, 2024
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Reply from Motowales

Wow....you got really lucky, 3 additional items FREE :) . Happy to show our thanks and thank you for your feedback.

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Rated 5 out of 5 stars

Spoke to Roger at Moto wales about a…

Spoke to Roger at Moto wales about a product I was after and the information I received was great which helped me understand what was Best for me and the buying process was very simple
Would recommend them

December 20, 2023
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Reply from Motowales

Thank you thank you thank you, another awesome customer. Much appreciate your response.

Rated 5 out of 5 stars

Easy shopping experience for me

Easy shopping experience for me. Great price and delivered quickly. Thank you

December 12, 2023
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Reply from Motowales

No...thank you, thank you for choosing us and we are glad you had a great experience.

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Rated 5 out of 5 stars

I really appreciated the opportunity to…

I really appreciated the opportunity to attend the Dragon enhanced Rider session with Roger, he was very friendly and welcoming. I was feeling nervous before the sesion, but quickly felt at ease, and was able to relax and enjoy the session. I learnt alot from him on the ride, and from his feedback and advice. Thank you so much😊

September 30, 2023
Unprompted review

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