Mova London 

Ordered a dress believing this to come from a legit London company. Dress did not arrive for more than a month after ordering of which was way too late for event. I have repeated tried to return item for a refund. It’s unopened and k just want my money back and this company is simply avoiding allowing me to do so or giving me my money back. Just constantly offering me discount or free items from their website which I do r want. Do not order I’ve spent longer trying to return this than I did looking for a dress!

I would strongly advise others to think twice before purchasing from this company due to my extremely poor experience — both with the product quality and the return process.

Firstly, the quality of the item itself was very disappointing. It did not meet expectations and felt poorly made, which is the reason I initiated the return in the first place.

I then followed their return instructions exactly as provided and even paid for the return shipping myself — something most reputable retailers typically cover, especially when an item is unsuitable or of poor quality. The return address provided was in China, and crucially, it included no contact name, phone number, or email address.

Months later, the parcel is still stuck in customs, now marked as a “dutiable item, waiting for payment.” This should not happen for a clearly declared customer return, which strongly suggests that the customs declaration was either incorrect or incomplete. The lack of recipient contact details provided by the company may also have contributed to the delay.

Despite confirming as early as February that the parcel was with customs, the company has taken no proactive action to resolve the issue. Every update I have received has only come after I chased them. There has been no evidence of them contacting customs, no meaningful support, and no ownership of the problem.

They are now shifting responsibility to the courier (Royal Mail), stating that only the courier can deal with customs — despite the fact that I followed their exact return process and instructions. This leaves me, the customer, dealing with a situation likely caused by inadequate return guidance.

To make matters worse, the phone number listed on their website is not even recognised, making direct communication difficult.

Instead of properly resolving the issue or issuing a full refund, they have offered a partial refund (20%) and store credit (50%), which is not an acceptable resolution given the circumstances.

Overall, this has been a very frustrating and time-consuming experience with:

Very poor product quality
Poor and incomplete return instructions
Lack of accountability
No proactive communication
Delays with no resolution
No proper refund

I would not recommend purchasing from this company, especially if there is any chance you may need to return an item.

1 star is to good for this company but sadly I cant rate no stars. I ordered a jumper for my husband for Christmas, it came and it was nothing like what was advertised. I sent it back on the 23rd December and paid special delivery so I could keep an eye on it and in time would be guaranteed my refund. I ended up paying £75 for the jumper and special delivery to safely get it back to the company. I knew during the Christmas period it may take a little longer to be sent back but I was happy to wait. I've had no update since the 30th December where apparently it was in China (not London) and at the depot in the town it was sent from. It's now April and after many emails back and forth with this company i have had nothing and their not willing to do any check ups on where the jumper might be and why it is taking so long to get through customs, apparently this is down to me. I've wasted money on special delivery and I'm out of pocket for the jumper I don't have anymore. DO NOT ORDER FROM THIS COMPANY, their scammers and extremely untrusting, they also give a bad name to other online companies that are legit and trying to make a decent name for themselves.

They call themselves Mova London, have UK and European contact details on the website... but EVERYTHING is sent from China. If you want to return something, you have to send it back to China (ZERO mention of this in returns policy) and they will do everything to make this as difficult as possible.

My returns package has been "stuck in customs" for a month, and I suspect it'll stay there. So I lose the money from the goods AND the money I paid to return the goods.

Stay away from this company.

AVOID AVOID AVOID
This company is a scam, they are not a London company but CHINA, They sent me a dress and it looked like a bag of rags, could only return if I paid the postage back to CHINA. DO NOT BUY FROM THEM.

This company should be treated as a scam website. While they deliver goods, the quality is not what is advertised. And when you need a refund which appears to be the case with 99% of their orders, the refund process will cost you MORE money and will NEVER be resolved. I believe the company abandons all returns at customs in a bid to keep your original purchase funds because returned goods are never ‘received’. This is unethical practice and likely intentional manipulation of their legal obligations. Avoid these dishonest suppliers

Terrible terrible material and customer service, absolute scam

Don’t buy a single item from this company. The quality it’s absolutely terrible. I sent my order back to china “ which really annoyed them” it arrived on January 1st this year and they still haven’t refunded the payment. They just simply make up a ridiculous excuse every time.

I can’t enforce enough “ Do not buy a single item from this company “

Please avoid this company, just received a birthday shacket from my son and honestly one arm is longer than the other

Honestly AVOID. If I could give it zero stars. Ordered two jackets before Xmas setting me back £100 as I thought it was a London based company. It is not - it’s in China. Both jackets were HORRENDOUS quality. Cost me £30 to return. Packages got stuck at customs for two months (with courier stating they would get in touch with receiver if an issue) and following several emails, after the last email I received saying ‘there was probably an issue with the product hence why it wasn’t being processed’ it is magically being ‘returned to sender’ all of a sudden. They are a scamming, thieving disgrace of a company and I wish I had read the reviews before replying.

AVOID MOVA LONDON! Poor quality and did not match the description online. When I tried to return it, the seller provided an incorrect return address online, making the process frustrating and inconvenient. This experience has reduced my trust in the seller and their customer service reliability. The company is registered as London but they are in CHINA. They are SCAMMERS!

Total scam site don’t go anywhere near it only there to get your money, I’ve used better tea towels than the shirt they sent me - returned it but zero response from these crooks….

1) Not MOVA London, it's MOVA China
2) They use photos of clothes from other websites
3) A dress I ordered looked nothing like the online picture of what I was meant to be buying.
4) Cheap fabric
5) Impossible to return, don't even bother, I was money sending my item back after approx 15 emails
6) They deserve "0" stars

Sent Back my Cheapest Jacket Joke of the century, and 6 weeks later to date I am still emailing about my full refund of £59.00, I have now contacted the Amsterdam news papers to do a chat with them about the company ripping off people, everyone should contact them so that they confront these Money grabbing Company, I told the new paper I will not let this go and If I have to fly over and stand outside there HQ I will and totally show them up for what they are,

Still having problems with this scam site. I have a bank dispute ongoing after spending £28 on a return because they refused to provide a returns label.

Which brings me to my next point Movalondon is no longer they have changed their name to label London

I had a frustrating experience with this company. The clothing they showcase on their website appears to be high quality and a good fit, but unfortunately, the items I received were poorly made and of substandard quality. It's more worthwhile to order directly from Temu and bypass the middleman.

Additionally, returning these ill-fitting garments is a hassle (when they do eventually arrive), as you must send them back to China at your own expense. Overall, I would not recommend this company.

I had a very disappointing experience with Mova London.

Last summer I bought a few dresses from their website for about £110. Unfortunately, when the items arrived, the quality was very poor and they looked nothing like they did on the website. The material felt cheap and the fit was not flattering at all.

When I tried to return the dresses, the process became extremely frustrating. Instead of allowing a proper return and refund, customer service kept trying to convince me to keep the dresses by offering small discounts. First they offered 5% back, then gradually increased it up to 30% if I kept the items. I repeatedly explained that I did not want a partial refund — I simply wanted to return the dresses and receive my money back.

Eventually they provided a return address, but it turned out to be in China. I had to pay around £30 myself for international shipping just to send the dresses back.

Since then, I have been waiting for my refund. I returned the dresses in September, and to this day I still have not received my money back in my account.

Overall, this was a very disappointing experience: poor product quality, a difficult and stressful return process, and still no refund months later. I would strongly advise other customers to be very careful before ordering from this company.

If possible I would give this company zero stars and how I wish I had read Trust Pilot before purchasing from this company. The item I bought was incredibly poor quality, ill fitting and with a pungent chemical smell. To return this item would incur cost for me and after a significant number of lengthy emails I’ve given up!

Absolute shit show of a company. Do not order!

I ordered a "large" jumper in November 2026 and it was tiny. I had to send photos to demonstrate how small it was to arrange a refund. I sent the jumper back and tracking showed that Mova London got it on 08/12/2025. It is now 11/03/2026 and I still haven't got my refund. I have to email them weekly and there is a new excuse and promise every week. Do not buy anything from these shysters.