Move In Matters Reviews 

63
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

From the initial phone call to their office to finally relocating to our new home we cannot thank MIM highly enough for their efficiency during which is quite a stressful time. Nothing was too much tr... See more

Rated 5 out of 5 stars

A massive shout out to all at Move In Matters for being so amazing. They showed such flexibility on our constantly changing move date & stuck with us all the way through. Special mention to the team w... See more

Rated 5 out of 5 stars

We were recommended Move In Matters through word of mouth and we wouldn’t hesitate to use them again in the future. The whole team, led by Jack, were extremely helpful and efficient during our move... See more

Rated 5 out of 5 stars

Fantastic, helpful, nothing a problem. Delivered extra boxes before I moved. On moving day, the two chaps were excellent. Very speedy, very careful. One cheap storage box was on it's last legs... See more

Company details

  1. Moving Company

Written by the company

Family run local business based in Bicester with outstanding customer service. We offer domestic and commercial moves nationally and internationally. We also offer short and long term storage.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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4.6

All reviews

(63)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

A very stress free experience

A very stress free experience. Move in Matters were very professional and nothing seemed to be too much trouble for them. Our moving date was constantly changing but Virpi told us not to worry and they would work with us. There was no requirement for a 'late key/entry waiver' in case we were delayed in getting access to our new home. The guys packed up everything and it all ended up in the right place. Just a superb operation. Thank you. Alan.

September 6, 2024
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Rated 5 out of 5 stars

Outstanding company

I couldn't of chose a better company.
They have gone above and beyond for us in every way possible! From the initial contact all the way through to the move they have been fantastic. They are very kind people who have provided excellent customer service. They have been very empathetic and considerate. We recieved a professional service to a high standard throughout. I would highly recommend them and will definitely use them again in the future.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish. All queries were handled quickly and efficiently by Virpi and the removal team were on time and very professionally. Really polite and friendly and the service was exceptional- used them 9 years ago for my mums move and the service is still just as good. Highly recommend

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic team

We were recommended Move In Matters through word of mouth and we wouldn’t hesitate to use them again in the future. The whole team, led by Jack, were extremely helpful and efficient during our move within Oxford. They were polite and communicative with us during both the packing and the move, and took good care of our belongings. They clearly enjoyed and took pride in their work. When two chest of drawers couldn’t be dismantled easily, Gabriel came and saved the day!

Thank you to the whole team for making a stressful time a lot easier!

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

What a fantastic company. Gabrielle was head of our moving team, and he didn't give an inch. On time, perfectly done. Gabrielle and his team were polite, fast, considerate. Nothing was too much trouble. I can not recommend this company enough. Thank you Gabrielle it was pleasure working with you.

July 24, 2024
Unprompted review
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Reply from Move In Matters

Hi Lisa, thank you for your review. We really appreciate your kind comments and wish you all the happiness in your new home.

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Rated 5 out of 5 stars

Brilliant job!

Summer started the day they came to pack us up. How they worked all that day & the next in those temperatures I do not know. They were always polite & positive & worked smoothly as a team led by Gabriel. No time to get all their names but I remember Max & Steve & another guy who took incredible care with all my delicate china & ornaments. We were downsizing which brings special problems & Gabriel was very good at making us stop & think carefully about where we wanted things. Everything arrived safely and in the right place - the new house or storage. A brilliant job, thank you guys and thank you Paul and Virpi who fitted our move in at the last minute.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic, helpful, nothing a problem

Fantastic, helpful, nothing a problem.
Delivered extra boxes before I moved. On moving day, the two chaps were excellent. Very speedy, very careful.
One cheap storage box was on it's last legs and didn't survive the move - they were so apologetic when it collapsed, yet it wasn't their fault.
Highly recommend.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service at short notice

I was in the middle of a disastrous move when I called Verpi at 5pm to rescue me with an emergency move the next day. These people are my heroes and were absolutely amazing and I can’t say enough good things about them - they went well beyond what I expected. I will always be eternally grateful to them and will definitely go back to them when I move again. Thank you 🙏🏻

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, Friendly, Helpful... just Brilliant!

Move in Matter's were amazing right from the start till post move. They were friendly, understanding, polite, professional and incredibly helpful and reassuring through what could be a stressful time. Their communication throughout was prompt, the removal team went above and beyond. I could not be more grateful for all their hard work. Absolutely fantastic service. Would highly recommend. Thank you!

May 15, 2024
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Rated 5 out of 5 stars

Brilliant company with super people

From start to finish Move In Matters have been fab! The team were flexible when our moving date changed, which was a huge weight off our minds. On the day, our belongings and houses were treated with care and respect, nothing was too much trouble. A super company and a brilliant team. Thank you for making a stressful day so much easier!

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

I am rarely wowed or that impressed by…

I am rarely wowed or that impressed by service these days, but these guys were amazing. AMAZING.
Nothing was too much trouble for them. They were polite, respectful, careful, considerate, helpful, positive, can-do. I could go on!! They really went above and beyond (an example being that they dismantled a fitted wardrobe at the new house to make space for our wardrobe) all with good humour, a smile and whilst taking great care of our belongings.
Gaz, Luis, Lois, Scott - all amazing guys. Thank you! And Paul, the owner, was great too. THANK YOU!

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. From our quote to the fact they were so flexible when our move date changed. Nothing was too much trouble. The guys were amazing at loading all of our belongings and then through the heat of last week they moved us safely 120 miles away and unloaded and made sure everything was out in its place. So helpful and polite…
Would not hesitate in recommending them.
Thanks to all at Move In Matters.

September 7, 2023
Unprompted review
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Reply from Move In Matters

Thank you for your feedback, we really appreciate your kind words and hope you enjoy your lovely new home!
Kind regards
Move In Matters Family

Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!
From the visit to quote, arranging the actual date and then the packing and removals, I couldn’t fault them.
So polite, so careful with all my belongings and worked really really hard on a couple of very hot days to get everything done.
Didn’t mind when there was a delay getting the key from the agent, nothing was too much trouble.
Very highly recommended!

August 17, 2023
Unprompted review
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Reply from Move In Matters

Thank you Laura! We can see you have used our favourite saying 'nothing is too much trouble'. We could not be happier to see our slogans put into practice by the whole team.
Enjoy your new home!
Kind regards
Move In Matters Family

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Rated 5 out of 5 stars

Superb service and wonderful team

I couldn’t fault them at all. The team made, what is a stressful time, so much easier. Nothing was too much effort and every single member of the team was delightful - polite, kind and incredibly hard working. The price was really competitive too. All in all a superb service. I would recommend Move In Matters to anyone and will definitely use them again.

July 28, 2023
Unprompted review
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Reply from Move In Matters

Thank you for your incredibly kind words! It is always so nice to hear we managed to take as much stress away from moving house as physically possible.
We hope you enjoy your new home!
Kind regards
Move In Matters Family

Rated 5 out of 5 stars

Peerless moving company

From the outset, this was a great experience. Doing the basics like turning up to quote when they said they would, to accommodating a couple of moving date changes. This company is truly customer focussed.

If you are moving home and want a stress free experience, you cannot go wrong. The team packed our belongings and moved us in with no involvement from us.

Even when challenged with a very large piece of furniture in a very tight space they were supreme. I cannot express just how much stress they removed from our moving experience.

I would like to thank the on site team led by Gabriel for everything they did.

I can confidently say you will not find a better company in the local area to move your home.

August 18, 2023
Unprompted review
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Reply from Move In Matters

Thank you Mr Wade, we are delighted to hear the service you received met the high standards we set.
We hope you enjoy your beautiful new home!
Kind regards
Move In Matters Family

Rated 5 out of 5 stars

Highly recommend MIM

We had MIM Harry and Louis a few days ago for our moving, we have a lot of stuff including a piano and a tall steam closet, the two young men were very friendly and took care of the things carefully and efficiently. Highly recommend MIM.

August 4, 2023
Unprompted review
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Reply from Move In Matters

Thank you for your kind words, we really appreciate it and will be sure to pass on your review to Harry and Luis!

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Rated 5 out of 5 stars

Highly recommend Move in Matters

This is the second time in six years that we have used Move in Matters and would highly recommend Paul and his moving and customer service team. Virpi and team responded to enquiries in a professional, prompt and efficient way. The removal team were helpful, courteous, caring and considerate and worked so hard from the moment they arrived to when they left.
I have already recommended Move in Matters to friends and family and will not hesitate to use again in the future.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough of the…

I cannot speak highly enough of the service I received from Paul and the team. They were all sensitive to my situation and packed everything carefully with nothing being too much trouble, always with a smile on their face. Thank you all, I would highly recommend their service, I shall be using them again once I move into my forever home. Helen Sutliff

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much!

Thank you so much to the move team! We were so thankful to have such a great team to help us move! From booking to moving day we were very happy with the service. From Virpi and Chloe responding to queries, receiving boxes and tape etc! and the moving team on the day - all so polite and helpful! They worked so calmly and quickly! So reassuring that if the move date had changed they wouldn’t charge us extra. We were really happy - thank you for the amazing team work with us!

January 6, 2023
Unprompted review

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