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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, efficiency, and helpfulness, often going above and beyond expectations. The service, including delivery, is consistently described as excellent, with many appreciating the smooth process and clear communication from the office team. However, some customers were dissatisfied with the company's communication and management, citing issues with organization, documentation, and unexpected demands for payment. A few other people also felt that the on-site team was understaffed for the job, requiring additional help, or that the company failed to adequately assess the job despite provided information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Service

People report positive experiences with service. Customers frequently praise the efficiency and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and punctuality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the staff for being... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers praise the excellent communication, highlighting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new proper... See more

Company replied

Rated 5 out of 5 stars

Amazing from start to finish! The lovely ladies in the office Bex &Kylie were both friendly, professional and explained everything in detail. Both went above and beyond. Our movers and fixer chaps M... See more

Company replied

Rated 5 out of 5 stars

Rich & Scott were absolutely fantastic, from start to finish , relocating the hot tub, even though it eas a tight squeeze they were both very patient, great service and got the job done💪🏻 Thank... See more

Company replied

Rated 5 out of 5 stars

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more

Company replied


Company details

  1. Hot Tub Repair Service

Written by the company

At Move Your Spa (formerly known as Transport A Tub) we specialise in hot tub relocations, removals, disposals and installations across the UK. We work with customers who are loving to have their hot tub moved from one location to another, with full installation service at the other end. If you're looking for Transport A Tub reviews then you'll find our new home here under our new name: Move Your Spa. Our super friendly team of trained engineers use our specialist hot tub moving equipment and modern vehicles to move your hot tub safely. We also work with hot tub showrooms who are looking for a reliable, professional hot tub delivery service. We're fully insured and ready to move a hot tub anywhere in the UK mainland. Request your fast, free quote online today or call our friendly hot tub specialists who'll be happy to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent experience

Great quote, easy communication and excellent collection team - Antoine and Danny. Pre telephone call on the day was accurate on timing and then a call just before arrival.

February 4, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

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Rated 5 out of 5 stars

Excellent service.

Antoine and Andrei did an amazing job on the day of our house move. They were friendly, careful and knew exactly what they were doing.

The whole experience was easy, from first contact to payment we were kept informed and everything happened as it should. Thanks to Kylie in the office too for arranging everything.

I would definitely recommend these guys if you need your hot tub / spa relocating.

January 31, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

Rated 5 out of 5 stars

Guys were friendly

Guys were friendly, did a great job and helped with sorting water out. Excellent.

January 29, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

Rated 5 out of 5 stars

The service I received from this company was top class!

The service I received from this company was top class. The communication from the Kylie and Bek was great, start to finish. I was really quite stressed about it and they were fantastic to work with. Antoine and Andrei were the Team who moved the spa and they were fantastic! Great comms regarding when they were arriving, they took care of everything and before I knew it the spa was at the new location. I couldn’t be more pleased with the service and will definitely use them again. What I thought was going to be very stressful ended up being a breeze!

January 30, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

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Rated 5 out of 5 stars

Move your spa

Move your spa. What a great team. From start to finish everything went according to plan. Would thoroughly recommend.

January 17, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

Rated 5 out of 5 stars

Disposal of spa

We needed to dispose our old spa and saw this company online. Very professional to deal with.
Thank you for your help.

January 16, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

Rated 5 out of 5 stars

High recommended for installation of pre-loved tubs

Andrew was knowledgeable and worked into the dark to ensure our spa was up and running nicely - thank you Andrew and Bek for helping my young boys enjoy their new hot tub! Ben H

January 14, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

Rated 5 out of 5 stars

Hot Tub Relocation

Antoine and Mick moved a Hot Tub/ Spa that I purchased from Gloucester to Dursley. Totally faultless job, two really nice guys and with great attention to moving it without any damage. Located it my address with precise adjustments so it sat squarely in its new home . 5 stars
The contact from the office was seamless with great communication.

January 20, 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much, we really appreciate the amazing review!

Thank you for using Move Your Spa!

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Rated 5 out of 5 stars

We used "moveyourspa" for the…removal, storage and delivery of our hot tub.

We used "moveyourspa" for the transportation, storage, and delivery of our hot tub, as we were moving house (Jan 2025). From the start, the company has been so amazing. I highly recommend them to anyone looking for hot tub related services. Totally professional, friendly, prompt, great value for money and everything has been so easy to plan with their help, especially through a very stressful house sale and purchase. Thank you to Kyle, (she's amazing) and a super thank you to Rich and Lee who did the physical move and lift. Great respect and care taken with our beloved hot tub, our property and our neighbours. I'm so pleased we found and used this company. I will highly recommend and if they are prepared to travel to do our services, and set up, I will not go anywhere else in the future. We are happy customers, thank you. 😊

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Top-notch

Kev and Rich collected, moved and placed the hot tub - couldn’t have been easier, very helpful, quick, efficient and even made it look easy, which I’m sure it isn’t.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful guys

Very helpful guys, easily overcame some challenges posed by the lack of space and carefully and safely removed the Spa. Cheers Martin

December 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Had my hot springs tub moved by Mick…

Bek in the office is very friendly and good at working through the logistics.
Had my hot springs tub moved by Mick and Andreas. They were really helpful and friendly. Know their stuff and got it into place without even marking the lawn. Really good guys thanks.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Move Your Spa - Highly Recommended

I cannot recommend Move Your Spa highly enough. I'd contacted numerous companies and their service and price was by far the best. Bek in the office stayed in regular contact and handled everything brilliantly. Lee and Rich, who delivered the hot tub, were really friendly, respectful of my property, and had the tub unloaded and in place within 15 minutes. I would definitely use this company again.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Kev and Danny delivered our spa.
They were patient and happy to wait while we decided on the best position.
Would happily recommend them.

December 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Great communication from quoting…

Great communication from quoting through to collection and delivery. Kylie in the office that handled every was great. Constantly in touch. Precise emails about information that was required and kept me updated on progress throughout. John and antoine who collected and delivered the hot tub were amazing. Friendly, polite and very helpful. Regular text updates from when the collected the hot tub up to delivery. Nothing to was too much trouble.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Hot tub move

Lee & Rich carried out my hot tub move.. very friendly guys, very efficient & very fast

Highly recommended!!

December 10, 2024
Unprompted review

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