Honestly the worst company I have sadly trusted to purchase from. I paid for a Stihl corded leaf blower in 2023 as they were competitive price wise. Received it weeks later minus the blower extension... See more
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I have a stihl chain saw and needed some new 14in chains which normally cost between £17-£22 depending on where you buy them but at Mowers2Go I saw them advertised at a substantially reduced price and... See more
I note there are alot of negative reviews regarding Mowers2go. However, I ordered a Stihl long reach hedge trimmer and it arrived 2 days later, no issues at all. What is key is that my item was in sto... See more
Company replied
Placed order 10 days ago , paid online received nothing since that day .Tried emailing and calling no reply Credit checked Acle Garden Machinery and they appear to be a dormant company with zero cred... See more
Company replied
Company details
Written by the company
Welcome to Mowers2Go, where our passion for green spaces meets our expertise in top-of-the-line garden care equipment. More than just a lawn mower haven, we are proud to be key sellers of Stihl products, offering an extensive range of garden tools including hedge trimmers, chainsaws, leaf blowers, and beyond. Our selection is meticulously chosen to empower both homeowners and professional landscapers with the tools needed for every aspect of garden maintenance. As industry leaders, we stand by the quality of our products, ensuring that every item from the smallest trimmer to the most robust mower stands up to the rigors of garden care. At Mowers2Go, we believe that the right tool can transform garden work from a chore into a joy, and our partnership with Stihl guarantees that you have access to the best. Whether you’re sculpting hedges into living art or keeping your lawn in championship form, our products are designed to perform season after season. We’re committed to exceptional customer service, delivering not just tools, but also expertise and support that extends beyond the sale. Our team is equipped with the knowledge to guide you to the perfect choice for your garden’s needs and provide ongoing support as you use our products. Experience the Mowers2Go difference: where variety, quality, and customer satisfaction create the perfect blend for all your gardening endeavors. Trust us to equip you with the finest, because your landscape is our legacy.
Contact info
Norwich Rd, Acle, Norwich NR13 3BY, NR13 3BY, Norwich, United Kingdom
- 01493 751659
- contact@mowers2go.co.uk
- mowers2go.co.uk
2.5
Poor
944 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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BUYER BEWARE,NO GOODS SENT OUT
Ordered a Sthil Leaf Vac on 28th SEPT, no dispatch notification, no communication. No one answers the phone or replies to tickets or emails
IS THIS A SCAM COMPANY TAKING MONEY OR ORDERS THEY CAN'T COMPLETE OR IS IT GOING BUST
STARTING A CHARGEBACK THROUGH CREDIT CARD COMPANY ASAP
September 28, 2024
Unprompted review
Reply from Mowers2go
Dear Customer,
We sincerely apologize for the lack of communication and the delay regarding your order. We understand how concerning this experience has been and deeply regret the inconvenience caused.
As mentioned on our website, we have recently faced significant technical issues that have affected our ability to provide timely responses and dispatch notifications. However, we want to assure you that we are not going out of business. We are actively addressing these issues and are committed to fulfilling all customer orders.
Please rest assured that we are a legitimate company with many years of positive reviews from satisfied customers. We understand your frustration and the decision to initiate a chargeback, but we are here to assist you directly.
For the quickest response, please email us at contact@mowers2go.co.uk, and our team will assist you as soon as possible.
Thank you for your understanding and patience.
Best regards,
Mowers2Go Team
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Placed an order on 26th August
Placed an order on 26th August, they took payment on the 28th, contacted them twice via their 'Raised Ticket' system and come 7th October and repeated phone calls to their never answered switchboard I'm still without my goods.
August 26, 2024
Unprompted review
Reply from Mowers2go
Dear Mike,
We sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating it must be to wait this long without receiving a response, and we deeply regret the inconvenience caused.
As mentioned on our website, we have been experiencing technical issues that have affected our ability to respond to tickets and phone calls. We are actively working on resolving these challenges and are reaching out to customers with updates as quickly as possible.
Please rest assured that we are committed to fulfilling your order. For the quickest response, please email us at contact@mowers2go.co.uk, and our team will assist you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Mowers2Go Team
SCAM Do Not Buy From this company!!!
NO delivery of item even though i paid! NO email to say when i will receive item.
NO answering of phone.
NO email back.
ABSOLUTE SCAM and joke of a company.
I will be driving up to norwich very soon to show my dissatisfaction, if not sent item this week
Also this nonsense reply is what they have sent to every other poor customer that hasnt been emailed or contacted.
Instead of finding the time to respond to this on trustpilot, why not answer the phone or give me a CALL. I needed this item for my business to do booked in jobs. Which ive now had cancel till further date
October 1, 2024
Unprompted review
Reply from Mowers2go
Dear Scott,
We sincerely apologize for the lack of communication and delay regarding your order. We understand how frustrating it must be to not receive updates, and we deeply regret that we have not met your expectations.
As mentioned on our website, we have been experiencing significant technical issues affecting our response times for emails and phone calls. We are actively working to resolve these challenges and to update our customers as quickly as possible. Please rest assured that we are a legitimate company, with many years of positive reviews from satisfied customers, and we are fully committed to fulfilling your order.
For the quickest response, please email us at contact@mowers2go.co.uk, and our team will assist you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Mowers2Go Team
Ordered a Stihl combi 2.5 weeks ago and…
Ordered a Stihl combi 2.5 weeks ago and haven't heard anything back since. Don't reply to emails, don't answer the phone. Thinking this is a scam or the company has now shut down. Very disappointed
September 18, 2024
Unprompted review
Reply from Mowers2go
Dear Hugo,
We sincerely apologize for the lack of communication regarding your order. As mentioned on our website, we have experienced technical issues recently, affecting our phone and email responses. We are actively working through these issues and updating all customers with the latest ETAs as products arrive.
Please rest assured that we are a fully operational business with many years of positive reviews from satisfied customers. Your order is being processed, and we are committed to delivering it as soon as possible. For the quickest response, feel free to email us at contact@mowers2go.co.uk.
Thank you for your patience, and we truly appreciate your understanding.
Best regards,
Mowers2Go Team
Order and payment taken then no goods…
Order and payment taken then no goods or communication thereafter. Poor service and wish I gad read these reviews before ordering.
September 26, 2024
Unprompted review
Reply from Mowers2go
Dear Clare,
We sincerely apologize for the lack of communication regarding your order. As mentioned on our website, we are currently addressing technical issues that have affected our response times. We understand how disappointing this experience must be, and we are working diligently to resolve these problems and contact all customers regarding their orders.
Please rest assured that we are a legitimate company with many years of positive reviews and are fully committed to resolving this situation. We will be in touch with you soon.
For the quickest response, please email us at contact@mowers2go.co.uk. Thank you for your patience.
Best regards,
Mowers2Go Team
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Absolute joke. Do not use.
Absolute joke, Looks like I'm not the only one suffering from complete bury your head in the sand silence approach from the Mowers2go team. I have placed an order last Saturday for an item that I needed for this Saturday, guess what nothing turned up, no call has been answered, no email has been answered.
I’ve started up one of their tickets which I’ve updated myself three times now and not one person has even bothered to look and reply to me.
Ive called probably about 20 times now to chase for an update on my order which was ordered on September 28th and still no update or parts a week on.
I'm starting to wonder whether the site is a scam as they've taken my money instantly, I have the bank receipt and the email for this.
If it is a legit company, then they should get things sorted before they lose their customer reputation, which is pretty much shot now as it is.
September 28, 2024
Unprompted review
Reply from Mowers2go
Dear Anthony,
We sincerely apologize for the frustration and inconvenience you've experienced. We fully understand how disappointing it is to not receive timely responses and updates. As mentioned on our website, we've recently encountered technical issues that have affected our ability to respond to emails, phone calls, and tickets.
We are actively addressing these issues and are currently contacting customers with the latest updates on their orders. Please rest assured that we are a legitimate business, with years of positive reviews from satisfied customers, and we are committed to resolving this situation for you.
We will be in touch as soon as possible regarding your order, and we genuinely appreciate your patience and understanding during this time.
If you need further assistance, please email us at contact@mowers2go.co.uk for the quickest response.
Best regards,
Mowers2Go Team
Zero communication
I placed an order over two weeks ago and payment was taken at the time. No updates since and no response to emails with phone calls going unanswered.
I have raised a dispute with my bank for a refund as the company is clearly having issues but unethically continues taking orders on their website as if everything is fine.
September 18, 2024
Unprompted review
Reply from Mowers2go
Dear BritMex,
We sincerely apologize for the lack of communication and the inconvenience you've experienced. We understand your frustration, especially with no updates on your order. As mentioned on our website, we have been facing technical issues that have delayed our ability to respond promptly to emails and phone calls.
We are actively addressing these challenges and working to update our customers regarding their orders. We regret that this situation has led you to raise a dispute, and we fully understand your decision given the circumstances.
Please rest assured that we are a legitimate company, with many years of positive reviews, and we are committed to improving our service. For the quickest response, please email us at contact@mowers2go.co.uk. Thank you for your patience and understanding.
Best regards,
Mowers2Go Team
Beware Mowers2go,Well Below trading standards
Ordered a Stihl combi unit and charger on the 24th august, and was under the impression from the advert that the item was in stock, delivery stated 2 to 4 weeks. Contacted them on the 15th of September,David replied from mowers to go and said item should be expected in the next 5 to 7 days, it’s now the 2nd October and I’m still waiting and mowers2go are not answering calls. As stated on there website raised another ticket as old one expires after 7 days. Im sure it’s against trading standards to sell something that you don’t have and advertise the item in stock. If I don’t here anything by the end of the week I will report them to trading standards and company house via the .gov website
I would never have ordered these items if they were not in stock. I would strongly advise against purchasing anything online from this company.
October 2, 2024
Unprompted review
Reply from Mowers2go
Dear Mathew,
We sincerely apologize for the delay and the lack of communication regarding your order. We understand how frustrating this experience has been, especially after expecting the item to be in stock.
At the time of purchase, we provided ETAs on our website, and we are currently updating our system to make these more prominent on our product pages to improve transparency. As mentioned on our website, we have recently faced technical issues that have affected our response times and ability to provide updates promptly. We are actively working to address these challenges and to reach out to all affected customers.
Please rest assured that we are committed to resolving this situation and fulfilling your order as soon as possible. We are a legitimate company, with many positive reviews from satisfied customers, and we take feedback like yours very seriously to improve our service.
For the quickest response, please email us at contact@mowers2go.co.uk. Thank you for your patience and understanding.
Best regards,
Mowers2Go Team
Buyer beware
Buyer beware! This company advertise goods that they do not have, they take your money….. and then…… nothing…… for weeks and weeks…….. and weeks…….. They will not answer the phone, they will not answer e-mails………! You have been warned!
September 1, 2024
Unprompted review
Reply from Mowers2go
Dear NanJan,
We sincerely apologize for your recent experience. We understand the frustration caused by the lack of communication. As mentioned on our website, we have experienced technical issues that have delayed our responses to emails and phone calls. We are actively working on resolving these challenges and are contacting customers with updates as soon as possible.
Please rest assured that we are a legitimate company, with many years of positive reviews from satisfied customers. We take all feedback seriously and are committed to improving our service.
For the quickest response, please email us at contact@mowers2go.co.uk. Thank you for your understanding and patience.
Best regards,
Mowers2Go Team
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Avoid this company.
Avoid this company.
will never order from this company ever again.
Never received it after waiting 2 months.
They never answer phone calls
said on 1 e mail I should receive in 1 week, never did. and now don't answer e mails anymore either.
Don't be fooled by the cheap prices on their website just pay a few pound more and get it from a reputable company instead.
Had to claim money back through my credit card company.
October 1, 2024
Unprompted review
Reply from Mowers2go
Dear Gary,
We sincerely apologize for the poor experience you've had with our company. We understand the frustration of waiting so long without proper communication, and we deeply regret that we did not meet your expectations.
As mentioned on our website, we have been facing technical issues that have affected our ability to respond promptly to emails and phone calls. We are working diligently to resolve these challenges and to improve our service.
Please rest assured that we are a legitimate company, with many years of positive reviews from satisfied customers. We regret that we couldn't fulfill your order as promised, and we will take your feedback into account to ensure this doesn't happen again.
For any further assistance, please email us at contact@mowers2go.co.uk. We truly appreciate your patience and understanding.
Best regards,
Mowers2Go Team
Mowers2Go in crisis
Mowers2Go are out of control and clearly in crisis. I ordered a Stihl extension shaft on 10 July with “stock expected in 2-4 weeks”. Emails are ignored and not answered and telephone calls either ring out or go to answerphone and no one ever calls back. Eventually got a refund via my bank. These guys weren’t always like this as I’ve had positive previous experience but now they have lost the plot. It’s incredibly foolish of them because when it works, it works, but when it doesn’t it’s not worth the pain and not worth the risk. I’ll never buy from here again. I’m shocked by all the recent 1 star reviews, clearly my experience is not isolated. Avoid
September 26, 2024
Unprompted review
Reply from Mowers2go
Dear Pete,
We sincerely apologize for the inconvenience you’ve faced and are truly sorry to hear about your recent experience with us. We understand your frustration, especially as a returning customer, and regret that we did not meet your expectations this time.
As mentioned on our website, we have been experiencing significant technical issues that have affected our ability to respond to emails and phone calls promptly. We are working hard to resolve these challenges, and we appreciate your feedback as it helps us to improve our service.
We are grateful for the positive experiences you’ve had with us in the past and are committed to regaining the trust of our valued customers. Please rest assured that we remain a legitimate company, with many positive reviews from satisfied customers.
If you need further assistance, please contact us at contact@mowers2go.co.uk. Thank you for your understanding.
Best regards,
Mowers2Go Team
You won't get all your order
As with many of the other reviews. They're customer service is awful. Only half completed my order and since then I've heard nothing. Emailed multiple times, called repeatedly. It's clear they get bored of people calling because the phone just suddenly goes to User Busy for ages. Still nothing. To make matters worse the Kress lawnmower they did supply is faulty and there is no way to get in contact with them to get this sorted. STAY AWAY
UPDATE ON THIS (14/10/2024): Despite repeated attempts to cancel my order, They have still shipped it. Seriously STAY AWAY
September 9, 2024
Unprompted review
Reply from Mowers2go
Dear Matt,
We sincerely apologize for the issues you've experienced with your order and the lack of communication. We understand how frustrating it must be to receive an incomplete order and to have a faulty product without a timely response from us.
As mentioned on our website, we have been facing technical issues that have affected our ability to respond to calls and emails. We are working diligently to resolve these challenges and are reaching out to our customers to provide the support they need.
Please rest assured that we are committed to resolving your issue. For the quickest response, please email us at contact@mowers2go.co.uk, and our team will assist you as soon as possible.
We truly appreciate your patience and understanding.
Best regards,
Mowers2Go Team
Looks like I'm not the only one…radio silence and no delivery, 7 weeks after ordering
Looks like I'm not the only one suffering from complete radio silence from the Mowers2go team. I've emailed multiple times to chase for an update on my order which was ordered on August 4th and still no update. Tried to email someone called Rebecca multiple times and had no response. I'm starting to wonder whether the site is a scam and they've taken my money. Be warned!
September 26, 2024
Unprompted review
Reply from Mowers2go
Hi Ed,
We sincerely apologize for the lack of communication you've experienced – we completely understand your frustration and are actively working to resolve these issues. Please rest assured that we are not a scam, and we’ve been serving customers for many years. To ensure your query is handled promptly, could you please email us at reviews@mowers2go.co.uk with your order details? We'll make it our priority to get back to you as soon as possible.
Thank you for your patience,
The Mowers2Go Team
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Your be waiting for your order a long time!
I want to caution anyone who is thinking of buying from the company after the very negative experience I have had. In very early August I placed an order for a Stihl hedge trimmer, batteries and charger. It was the best price online, but I should have read the feedback from others first! The equipment cost approximately £370.00, and they took my money immediately. The invoice stated 2 to 4 weeks delivery, which I thought was a little excessive but as I didn't need the trimmer immediately, I was happy to wait. 3 weeks went by, and nothing arrived, so I contacted Mowers2Go for an update. They said another 2 weeks blaming Stihl. I reluctantly said I would wait, but I wasn't happy. It was further delayed, and they kept blaming Stihl. So, I emailed Stihl asking if there were any supply chain issues. To my surprise they said there were no issues and the kit I had ordered from Mowers2Go was available and in their warehouse available for dispatch to dealers. I was fuming and asked for a refund, which I received this morning. So, they had my money for 8 weeks and nothing! Had they placed an order with Stihl? Who knows! What I find so concerning is why so many customers experience similar delays, thus provoking negative feedback like this. Something is very wrong with this company, so don't be persuaded by a good deal, as you may be waiting a very long time, and may never receive it!
September 26, 2024
Unprompted review
Reply from Mowers2go
Hi Andrew,
Thank you for your feedback, and we sincerely apologize for the frustration and delays you’ve experienced. We recognize that communication has been lacking, and we are actively working to improve this. We are currently facing supply issues with some of our most popular products, and this has unfortunately impacted your order.
In regards to your conversation with Stihl, we cannot comment on their direct communications, just as Stihl would not comment on any of our company's supply channels. However, we assure you that we are working hard to resolve these delays with our suppliers.
We’re glad to hear that your refund has been processed, and we hope to regain your trust in the future. Should you need further assistance, please don’t hesitate to reach out to us at reviews@mowers2go.co.uk.
Thank you for your patience,
The Mowers2Go Team
Poor service
Check stock before ordering anything from this company, they take your order and then fail to tell you they don’t have any stock, I hung on for days before emailing them a chase up message only to find they did not have the items I ordered and would not have for 3 or 4 weeks….Had I not rung I would never have known.
September 20, 2024
Unprompted review
Reply from Mowers2go
Hi Paul,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it can be to wait without being informed about stock issues, and we're working hard to improve our communication regarding stock availability. We recommend reaching out to us at reviews@mowers2go.co.uk if you have any further concerns or need assistance with your order.
Thank you for your patience,
The Mowers2Go Team
No response for 5 days...
No response for 5 days.... I made a kress mower order, they neither respond or process my order. No response to calls... I'll chargeback them now.
September 19, 2024
Unprompted review
Reply from Mowers2go
Hi Behram,
We’re truly sorry for the lack of response and the frustration this has caused. We understand your concern, and we're actively working on improving our communication. Please reach out to us at reviews@mowers2go.co.uk with your order details, and we will prioritize resolving this issue for you.
Thank you for your patience,
The Mowers2Go Team
Still waiting for them to fulfill an…
Still waiting for them to fulfill an order that had an original delivery date of late June (I ordered at the start of June), I have called them over 20 times a week for the last 3 weeks and they have never picked up (their mailbox is also full so I can’t leave a message)… unfortunately, I think I will have to contact my credit card company on this one as there’s no way of knowing if they will ever deliver.
September 23, 2024
Unprompted review
Reply from Mowers2go
Hi Aaron,
We sincerely apologize for the delay and the communication issues you've experienced. We understand how frustrating this must be, especially with no updates on your order. We're currently addressing these issues and working on improving our response times. Please reach out to us at reviews@mowers2go.co.uk with your order details, and we'll make it a priority to get this resolved for you as soon as possible.
Thank you for your patience,
The Mowers2Go Team
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Ordered Nearly 2 Months Ago
I ordered some items from these guys nearly two months ago, and I still haven't received them.
I emailed customer support and received a response after a few days; however, there has been no correspondence since.
I've tried calling them multiple times, yet no one picks up the phone.
So, I am writing this review because it's the only thing Mowers2Go responds to.
Don't use this company. Seriously.
July 26, 2024
Unprompted review
Reply from Mowers2go
Hi Iain,
We’re very sorry to hear about your experience and sincerely apologize for the delays and lack of communication. We completely understand your frustration, and we’re working to improve our response times and service. Please email us at reviews@mowers2go.co.uk with your order details, and we’ll do our best to resolve this for you as quickly as possible.
Thank you for your patience,
The Mowers2Go Team
Don’t touch with a barge pole
I am joining the long list of very disgruntled people. Ordered a month ago, emailed on a weekly basis for updated, no response. Phoned numerous times, nobody answers. Sent a sign for tracked letter, from a draft sent by Trading Standards when i complained to them and Royal Mail unable to deliver. Absolutely shocking company who will quickly take your money then forget about you. My next stop is the credit card company who can deal with them. Note, there won’t be a response message from Mowers2Go to this comment
September 22, 2024
Unprompted review
Reply from Mowers2go
Dear Ian,
We sincerely apologize for the delay and the lack of communication regarding your order. We completely understand your frustration and are taking this situation very seriously. Rest assured, we are working to resolve the issue as quickly as possible and will do everything we can to ensure you receive your order or a satisfactory resolution.
Please contact us directly at reviews@mowers2go.co.uk with your reference number, and we will make this our priority. We appreciate your patience and understanding during this time.
Kind regards,
Mowers2Go Customer Support
“I am REALLY upset here
“I am REALLY upset here, I’ve tried calling multiple times I’ve emailed multiple times, I need an update on this situation I am not happy AT ALL. I contacted you about an email I got regarding a delay in my order, saying I needed this item by a certain date and if not to cancel it. NO ANSWER, YOUR PHONE JUST RINGS THROUGH. WHAT KIND OF BUISNESS ARE YOU RUNNING HERE? If you don’t answer the phone take it off the website so customers aren’t wasting their time. Bunch of clowns. Expect this email to be copied to all the review sites. Many thanks“ is a support ticket I made for an order I got a delay warning for. NO DATE OR ANYTHING JUST “YOUR ORDER WILL BE DELAYED” with no option to cancel, no customer service at all, think they can get away with bare minimum.
September 19, 2024
Unprompted review
Reply from Mowers2go
Dear Jacob,
We sincerely apologize for the poor communication and the delay you’ve experienced with your order. We understand how upsetting this situation is, especially when you’ve tried to reach us multiple times without success. Please rest assured that we are working to resolve the issue as quickly as possible and will make sure to address your concerns.
If you still wish to cancel your order, or if you would like an update, please contact us directly at reviews@mowers2go.co.uk, and we will prioritize this for you. We truly appreciate your patience and understanding during this time.
Kind regards,
Mowers2Go Customer Support
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