Mr Green Casino Reviews 4,501

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting delays and difficulties with withdrawals. Customers also encountered issues with the website, including games freezing, crashing, or displaying incorrect information, impacting game outcomes. The customer service was frequently described as unhelpful, unresponsive, and difficult to communicate with, often providing repetitive or uninformative answers. Additionally, many people expressed frustration with the refund process, finding it challenging to get their money back. The pricing structure and wagering requirements were also a common source of complaints, with customers expressing concerns about their clarity or finding them excessively high.

What people talk about most

Payment

People report negative experiences with payment, citing issues such as hidden fees, delayed withdrawals, and... See more

Website

Consumers find the website to be problematic. Many reviewers describe it as a scam, citing issues like hidden... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and frustrating... See more

Refund

Clients share negative opinions on refund. Many reviewers report significant delays in receiving their funds,... See more

Price

Customers had negative experiences with price, often describing the casino as greedy and a scam. Reviewers... See more

Based on these reviews

Rated 1 out of 5 stars

Absolutely disgusting customer service. Rude and even though they state 48/72 hours it's taken weeks to get a reply on more than 1 occasion. They closed the United Kingdoms site down and stole so many... See more

Rated 1 out of 5 stars

I wish I could give them zero . It’s totally scam I would say . I have deposited money and after some winning they restricted my account so I want play anymore . Tried to withdraw my funds and it’s... See more

Rated 1 out of 5 stars

Just a warning for those signing up - I did so via a targeted Facebook ad, but received the wrong (worse) welcome offer with ridiculous 20x wager requirements. Customer support refused to correct th... See more


Company details

  1. Casino
  2. Betting Agency
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

About Mr Green Casino

Written by the company

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Mr Green Ltd. is an online gambling company that offers Online Casino, Sportsbook, Live Casino, Bingo, and Keno. Mr Green Ltd is regulated by the MGA, Malta Gaming Authority in Malta. Mr Green is also licensed and holds gaming licenses in UK, Italy, as well as a casino license in Denmark and a Sportsbook license in Ireland. The head office of Mr Green is in Sliema, Malta.


Contact info

  • Tagliaferro Business Center,, SLM 1549, Sliema, Malta

  • mrgreen.com

1.4

Bad

TrustScore 1.5 out of 5

5K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Worst online casino in the world.

Worst online casino in the world.. Might aswell just throw your money in the trashbin, cause you wont win anything at this crappy site, 150$ used to spin around 600 times, and 99% of them was just deadspins, didnt even make a reaction in the basegames. 100% scamsite

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would signed…

If I could give 0 stars I would signed up for them to then block my account telling me to contact customer service iv contacted them around 40 times and they give the same excuse telling me the payment team was sorting my payment out to check my email still no email and 5 days later nothing just spoken to them again more lies till me it’s at its final stage stay away from this company iv contacted my bank about the scammers!! I’ll not be getting my money from these guys but hopefully my bank will help me with the scammers!! Stay well away

October 29, 2023
Unprompted review
Rated 1 out of 5 stars

Worst ever casino

Worst ever casino, and just forget if they owe you refund. They don’t look into your mental health or state, I urge the appropriate authorities to investigate this scam company. Put me in hell waiting for my refund , and still waiting with no form of communication, and the live chat playing with my emotions, given me different answers every single day .

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

Signed up for the first time last night…

Signed up for the first time last night deposited a fear bit didn't win much but its the luck of the game that's why it's called gamble... BUT when you go back on put you in bonuses BUT doesn't pay out anything one of the worst sites I have been on by far

October 22, 2023
Unprompted review
Rated 1 out of 5 stars

Robbing c*nts

I deposited £20 into my account and was going to use that to mess around on some slots or something. As soon as the money left my bank, I got kicked out of my Mr Green account. When I tried to log in it said my account was locked and needed some verification and to contact support.

I did contact support and was told I just need to send a picture of my drivers license and a bank statement as proof of address. I sent this to them and was told it can be up to 24 hours. Annoying but oh well.

Received an email the next day wanting more personal details. They wanted a picture of my face and my drivers license next to it and more forms of proof of address. I didn’t have anything else I could send as proof. After speaking to customer services they said I cannot log back into my account until I send them all this extra information. I asked to refund the £20 I deposited and they said they will not refund me until I send a picture of myself next to my drivers license and another proof of address.

I just want to add, my address matches from drivers license and bank statement with the exact same name and all within date so there was no issues with my credentials.

I have emailed the complaints team and we’ll see what happens from here

October 21, 2023
Unprompted review
Rated 1 out of 5 stars

Fake positive reviews from a company…

Fake positive reviews from a company that keeps lining government pockets to keep ripping its customers off ain't no way that it's just full of dead spins every time you play with out some sort of backdoor algorithm or slot manipulation going on in background

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Telmand47 10/10

Telmand47 Rate Mr Green: 10/10

After winning over 2k I am ecstatic, but reviews below tell me i should be worried, however this is my personal experience with Mr Green.

Customer Svc: Excellent
Doc verification: Rapid
Withdrawal: Same day, quite often within a few hours
Game experience: Excellent

October 19, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. I won €90000 with this casino and they point blank refused to pay me my money, I sent all the documents they required and received nothing for over 6 weeks. Anyway in the end temptation was to much and I gambled most of it back (which is exactly what they wanted) and the rest of the money which I deposited of €14000 euros I had become so desperate that I was crying on the phone and then all of a sudden it was paid back but I believe I never would have received the big win in my account. It’s an absolute SCAM avoid at all costs

June 18, 2023
Unprompted review
Rated 1 out of 5 stars

Thought I try a new casino,after I…

Thought I try a new casino,after I deposit 20 euro I win 248 euro when I went to withdraw they blocked my account I was locked out for nearly 2 weeks before I finally got back in and after chatting with them trying to get my account open they wanted selfies of my face next to my bank card multiple documents etc even though when I signed up I gave the info they needed,I told them in chat I was screen shotting all the messages and posting them online then also will not be using Mr green ever again and go back to my trusted Paddy powers that I been using for years it's a terrible site to use and I can't believe they even have adverts on TV promoting their website,will never use this site again and I would advise that anyone reading this doesn't use it either,I'm not surprised they got bad feedback.

October 17, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID , This casino in 29/9 allow me to deposit 1500£ , while i was playing after few minutes they logged me out and locked my account for no reason , i contacted them everyday for 30 days with no updates, the live chat service is useless and not helpful and keep saying there is no update for 30 days !!!!! There is no support no phone number that you can call !!! Basically its a SCAMMMM and fraud , i contacted the authorities to sort my problems
Imagine few seconds they allow you to deposit and i did 1500£ , few minutes later they locked your account with no reason no update , and they take your deposit money !!! Your rights by law should have them back !!!! Today is the 16th days with NO update NO refund NOTHING AT ALL

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

They are scamming and screwing you over!

When I wanted to make a claim of 140 usd that I won, they asked me to verify my account with ID and a confirmation of my address. After doing that it took them almost 2 weeks to say that the documents where insufficient. I had to contact them on email to know why. There they said I had to also send them my bank account statements. That was not communicated on their website. I sent them everything on the 9th of september, they confirmed that everything was now sufficient and that it was only gonna take 3-5 days. It has now gone 1 month, and I have still not received my money. I urge you guys to not make any bets on MrGreen, they will 100% screw you over.

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would singed…

If I could give 0 stars I would singed up no trouble at all actually won 5000 euros withdrew was pending for about 6 hours then when went to check on progress account was blocked after sending all relavent documents and being told they were accepted and good enough still waiting now I would definitely avoid this site they are useless no customer service what so ever only live chat and email that they don't reply to and when. On live chat they give you same excuse ive now escilated etc don't see how it can take so long when all the other sites are quick at verification definitely avoid at all costs I have told them via live chat if not sorted by Wednesday I will be informing gambling ombudsman so frustrating quick enough to take deposit etc avoid avoid avoid

September 16, 2023
Unprompted review
Rated 1 out of 5 stars

Because i recently had written a bad…

Because i recently had written a bad review on here. They have automatically stated that i myself 'Self Excluded' myself from Mr Green and all other betting sites. ie William Hill etc. Another lie!!! They just did it,to get back at me,from writing a negative review! They need to grow up & face the music & to face up to the fact there Mr Green Casino is Sh*te!

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

I have really bad experiences with mrgreen

I have really bad experiences with mrgreen casino. When I tried to withdraw my money, it never arrived in my bank account. I contacted customer service four times and each time I heard a different explanation. We have a backlog, I made a ticket with high priority and so on. I never got my money. don't make the same mistake with mrgreen as I did. avoid this site. Date of experience: July 27, 2023 Now, 26th of August still no joy :(

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

Incompetent

Anybody else having problems with getting account verified I sent multiple proof of address.. I'd and I keep.getting asked to send the same thing over and over again .... are you for f@#kn real

August 20, 2023
Unprompted review
Rated 1 out of 5 stars

Should be ZERO stars, take money but keeps your winnings

Should be ZERO stars. They have no problem taking your money instantly but when it comes to withdrawing or refunding, they mess you about for weeks on end. You can't even call, you have to go through their live chat who are also unhelpful telling you to wait for an email from them which never comes. I was told the matter was escalated to their payments team and it's been weeks, blanked, nothing. They are owned by the same company that owns WIlliam Hill etc, 888poker, Holdings. Just google how many systematic failings and corruption they have. Been fined so many times, on top of legal case from customer on top of legal case. Do yourself a favour and avoid like the plague.

August 16, 2023
Unprompted review
Rated 1 out of 5 stars

Stay far away I'd give no stars if i…

Stay far away I'd give no stars if i could all. Site gave me free spins to use on a game i used them and the told me to wager my winnings 35x the amount i had won. I done that witch was a lot of time and work. I then tried to withdrawal my hard earned money but NO mr green confiscated 100 euro of the money i had just wager 35x on. Its ridiculous. Horrible website STAY FAR AWAY

Best website for casinos is betvictor

August 15, 2023
Unprompted review
Rated 1 out of 5 stars

MRGREEN CASINO RTP%-1 🤔🤔

I have had my account for just over 2 years now, I have deposited hundreds in that time as expected, each deposit has been £10 @ a time, and to this day my account balance has never been greater than £10 🤣🤣🤣 I'll let you make your own mind up though good luck lol

August 5, 2022
Unprompted review

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