The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
“If Carlsberg did customer Service…”. Couldn’t ask for more. Bought a rare Mr Jones on the secondary market but need a new case back and battery. Sorted in excellent time with great communication. 👏... See more
Company replied
The watch I received in the mail was perfect and beautiful. It looks more 3d in person and has depth to it that I didn't initially realize when purchasing the watch. MJW does fantastic work and I high... See more
Company replied
Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more
Company replied
Company details
About Mr Jones Watches
Written by the company
We make unusual watches which tell a story, start a conversation or simply make you smile.
Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.
We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.
Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.
Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.
We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.
Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.
We also create beautiful gilded watches, using precious metals should as gold and palladium.
We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.
Contact info
53a Neal Street, Seven Dials, WC2H 9PJ, London, United Kingdom
- 0208 6998327
- info@mrjoneswatches.com
- mrjoneswatches.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tadaima
Tadaima - Skyline Jump Hour
This is the sixth automatic Jump Hour watch I have purchased from Mr. Jones Watches London.
I like that each model is has it's own unique look & style.
May 8, 2026
Reply from Mr Jones Watches
We really appreciate your thoughtful review, it's lovely to hear we've gained a loyal customer!
Wonderful! 👽👾💚
Bought 2 watches online, customised the straps and asked for no leather for our 2nd complimentary straps.
Absolutely beautiful items, fast shipping and brilliant communication and customer service throughout.
I would highly recommend Mr Jones Watches.
May 6, 2026
Reply from Mr Jones Watches
So glad the team were able to help and many thanks for leaving a review!
Quick delivery to Australia
Quick delivery to Australia, everything was well packaged adn the watches are beautiful as always - ordered 3 in the span of a few years and neber had a proeblem
May 6, 2026
Reply from Mr Jones Watches
Thanks so much for your review!
Reply from Mr Jones Watches
Thanks Edan!
Thank you
Smooth process from ordering through payment and delivery to South Africa.
Lovely watch - very happy !
May 6, 2026
Reply from Mr Jones Watches
Thank you!
Beano x MJW
Fantastic watch and very efficient service. Highly recommended.
June 2, 2026
Unprompted review
Reply from Mr Jones Watches
Thank you!
Mechanical watch
A great, fun watch design that is also excellent quality. The packaging is nice so receiving and unboxing the watch is a good experience. Delivery was quick with good communication.
May 6, 2026
Reply from Mr Jones Watches
Thanks Craig, we appreciate the support!
Fast and efficient delivery
Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy another, if I found a design that especially appealed to me, and I saw it in a sale (otherwise some of the prices are a bit beyond my budget). Just be aware of the high import costs, that can sting you a few days later (not MJW fault).
May 5, 2026
Reply from Mr Jones Watches
We're so pleased to hear the watch exceeded your expectations, thanks for your review!
Excellent service from excellent…
Excellent service from excellent company. Beautiful watch (I now have two for myself)!
May 5, 2026
Reply from Mr Jones Watches
Thanks Ann!
mechanical "beam me up"…
I bought the mechanical "beam me up" when there was a sale on. It arrived promptly and was beautifully packed. The watch looks really well made and the madness of the design is just fabulous. If I could make a wish I would like a touch more transparency in the minute disc. There is not much contrast between the little pig and the background and I find it hard to read the time indoors unless there is a bright light on. Still, this is a great watch!
May 5, 2026
Reply from Mr Jones Watches
Thank you so much for the lovely review!
We really appreciate your thoughtful feedback regarding the minute disc. Readability is always a balancing act with some of our more unusual designs, and comments like yours are genuinely helpful for future designs.
Great creativity on show in this fun watch
Great creativity on show in this fun watch. I got this in the sale so great value for money. Arrrived quickly and well packaged.
May 4, 2026
Reply from Mr Jones Watches
We're glad to hear it, thanks for the review Stephen!
The whole experience was great
The whole experience was great. The website provides all the information needed. Choosing my watch and payments easy (went PayPal). Finally and most important am very pleased with my watch.
May 4, 2026
Reply from Mr Jones Watches
Thanks for your review!
I love Mr Jones watches
I love Mr Jones watches. I wanted one for a while but now they updated to the new lug design, plus they were so nice to me at the British Watch & Clockmakers Day this year, I had to buy one - they're fantastic. And then I bought another online in the sale. And people should know, one of Roger W Smith's watchmakers told me that Mr Jones Watches are his favourite watches, so there you have it 😁 not just my seal of approval!
May 4, 2026
Reply from Mr Jones Watches
Thanks so much for your support, both online and at BWD!
Will be buying more!!
Since first seeing these online, I have really enjoyed these watches. They’re creative, fun, and a real conversation piece. I now have a small collection of 4 and looking to expand. I visit London for work occasionally, and always make an effort to stop in the store to have a browse and look to pick a new piece up. I currently use these watches to make anything special happening in life. New promotion? Grab a Mr.Jones watch. Big life event? Get a new watch!
I’ve really enjoyed this brand. They’re good quality, carefully and lovingly made, and very creative. I love the special pieces they do and seeing updates about new watches.delivery has been clear and great, and any service questions I need are answered.
The important thing is, I will be purchasing again. These started a love for collecting watches, and I will be making further additions to my collection.
May 4, 2026
Reply from Mr Jones Watches
Thank you so much for such a thoughtful review.
It's amazing to hear that our watches have become part of your celebrations and milestones!
Amazing
Its my second watch from MJW i got the last laugh and now Sun and moon love the quality build + the concepts and the service really fast international shipping
April 27, 2026
Reply from Mr Jones Watches
Thanks for your review, we really appreciate your kind feedback.
The watch is amazing and they couldn’t…
The watch is amazing and they couldn’t have been nicer I love my Beam Me Up I know I’m going to buy another design at some stage
May 2, 2026
Reply from Mr Jones Watches
Thanks so much Karen!
Another Mr Jones triumph
Great watch, ordered in the first 10 minutes, super fast deliver - next day, only fly in the ointment is that a later video on YouTube shows there is complimentary merch if you come to the store next week, and I would have expected that nice tote bag to be included with my order.
May 2, 2026
Reply from Mr Jones Watches
Thank you so much for your review, we're delighted to hear you're enjoying the watch and that it arrived so quickly.
We completely understand the tote bag envy! The complimentary tote was actually part of a special in-store event and wasn't included with online orders, even for customers who purchased during the launch. We're sorry if the video gave a different impression.
We really appreciate your support and thanks again for your feedback.
Reply from Mr Jones Watches
Thank you for the review!
Fabulous watch
Fabulous watch, super quick delivery and great communication. It won’t be the last purchase!
May 2, 2026
Reply from Mr Jones Watches
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.