Mr Jones Watches Reviews 

1,307
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their beautiful quality, unique designs, and artistic appeal, often describing them as imaginative, fun, and conversation starters. Many people appreciate the exceptional customer service, highlighting the team's helpfulness, responsiveness, and genuine care, which makes interactions pleasant and productive. Reviewers frequently mention the fast and efficient delivery, with products arriving promptly and well-packaged, often exceeding expectations. The overall experience of purchasing and owning these watches is described as delightful, with many customers expressing high satisfaction and planning future purchases due to the unique appeal and excellent service.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting its unique, creative, and high-quality... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as well-made, unique, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Service

Users describe positive interactions with service, highlighting its speed, friendliness, and reliability,... See more

Customer service

People report positive experiences with customer service, often describing it as phenomenal, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

“If Carlsberg did customer Service…”. Couldn’t ask for more. Bought a rare Mr Jones on the secondary market but need a new case back and battery. Sorted in excellent time with great communication. 👏... See more

Company replied

Rated 5 out of 5 stars

The watch I received in the mail was perfect and beautiful. It looks more 3d in person and has depth to it that I didn't initially realize when purchasing the watch. MJW does fantastic work and I high... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,307)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous watch

Fabulous watch, super quick delivery and great communication. It won’t be the last purchase!

May 2, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

Yep, wish I could afford a few more

Incredibly fast service for a weekend where the watch I purchased was 50% off and everyone who is anyone took the opportunity to buy, buy, buy. Ordered on a Saturday and made it to Hong Kong on Thursday. And, the only new watch I've ever worn where nearly everyone I encountered commented on it. My new daily wear b/c of its clean face and quick readability.

May 2, 2026
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Reply from Mr Jones Watches

This is amazing to hear. Thanks so much for the review!

Rated 5 out of 5 stars

A delightful watch

A delightful watch, I'm very pleased with it.
The shop were very friendly when I went in to collect it

May 2, 2026
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Reply from Mr Jones Watches

We're so glad you're loving your new watch!

Rated 5 out of 5 stars

Such fun original designs

Such fun original designs! I bought two watches as gifts for my fiance and brother, they loved them. Thank you! :)

May 2, 2026
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Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

I bought a cool "The Accurate" watch…

I bought a cool "The Accurate" watch online. The team of Mr. Jones contacted me proactively and very kindly for a delay in delivery. It was a very personal and nice service. The great watch arrived few days later. All perfect and a nice experience. I can only recommend this cool company !

May 18, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

A perfect engagement gift!

I’m a watch geek, and I received the Ricochet from my fiancée as an engagement gift. It’s such a fun watch and a great conversation starter!

I’m a graphic designer, so the packaging gave me almost as much of a thrill as the watch itself! This is how you do packaging well.

Anyway, enough waffle. I love this watch, and it will always remind me of our engagement. Plus, as two gamers getting engaged, the Ricochet feels like the perfect watch to mark the occasion!

May 29, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you so much - we're so glad you love the new watch! Congratulations on your engagement from all of us here at MJW!

Rated 5 out of 5 stars

Joy in watch form.

As an appreciator of unique watches and someone that abstains from social media I just wanted to extend your entire team a sincere thank you! The joy your unique little watch brought me cannot be overstated and the amount of comments I have gotten on 'The Last Laugh" speaks volumes. That's it, I just wanted to let you know that even with how horrible and hard the world is right now, you have succeeded in bringing a little joy (and a little Memento Mori) to someone out there!

May 28, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for your kind words - we really appreciate it!

Rated 5 out of 5 stars

Very funny & interesting watches.

Very funny & interesting watches.. but only feeling that the size is a bit small for me.

The delivery time and services are good.

April 30, 2026
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Reply from Mr Jones Watches

Thank you for sharing your thoughts - we'll be sure to pass them onto our production team!

Rated 5 out of 5 stars

Good afternoon


Good afternoon. Just reaching out. I bought A Perfectly Useless Afternoon about 3yrs ago. I had an issue. Your customer service team was amazing. I want to share with you that I still LOVE the watch. It makes me happy. Wishing you all a hapoy afternoon. Warmly,
Patrice

May 27, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for taking the time to write a review. We are so glad to hear you still love the watch!

Rated 5 out of 5 stars

Great customer service, very cool watch

I ordered a watch from mjw and received it 2 weeks later without extra import fees (Greece). Unfortunately it was the wrong watch. As it was intended as a gift, I called them and explained that I need a replacement ASAP, otherwise this watch would be useless for me. They responded immediately and the watch was on my door the next afternoon, before I even send the wrong watch back.
The watch looks very cool, feels quality and so far works great.
Mistakes can and will always happen, but how we deal with them is what's important.

May 14, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for taking the time to share your experience. Despite the initial mistake, we are glad we were able to resolve this effectively and you were satisfied with how we dealt with this. We hope you continue to enjoy your watch!

Rated 5 out of 5 stars

Awesome product

Awesome product. Exactly the one in the pictures. More high quality than I thought. Definitely will buy again in the future.

February 9, 2026
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Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

Good production, good people :)

my little girl bought the watch, she loves it but - 2 days after she bought it the price was cut by 50%.
So - now the people from this company decided to refund me for the difference.
so - Great product, great people working there, we will come back (and back, and back and...)

April 21, 2026
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Reply from Mr Jones Watches

Hi Eli, I'm so sorry to hear your daughter was disappointed! Our team will contact you via email about this, please keep an eye on your inbox!

Rated 5 out of 5 stars

Favourite watch!

Absolutely adore the watch (frequently get compliments on it!) Service in the shop was good, assistants were helpful and friendly. Worth the money to have such a unique and high quality watch.

April 19, 2026
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Reply from Mr Jones Watches

Glad you're enjoying your new watch and we really appreciate your review!

Rated 5 out of 5 stars

The watch is absolutely beautiful. I’ll be back

The watch is absolutely beautiful. I will definitely buy again. The customer service from the team was outstanding — we had an issue with the shipping company, and they were always attentive and helpful to make sure the watch arrived safely, especially considering I purchased it from Argentina.

100% recommended! Thank you so much!

April 16, 2026
Unprompted review
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Reply from Mr Jones Watches

So lovely to hear, thank you Fernando!

Rated 5 out of 5 stars

The watch is lovely and came in a…

The watch is lovely and came in a beautiful box. It came really quickly through the mail. Arrived in time for my daughter's birthday.

April 14, 2026
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Reply from Mr Jones Watches

Great to hear, thanks for your review!

Rated 1 out of 5 stars

Ordered, payed, they won't ship. why?

Ordered a watch. Charge hit my card, they refused to ship even though the charge went through on my card. They are willing to refund me, just not ship. So I guess the business model is to capture interest on payments waiting to be refunded instead of shipping product. No one will actually take the time to explain it. The proper time to decline someone's business is before you have taken thier money not after.

May 8, 2026
Unprompted review
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Reply from Mr Jones Watches

Hi Calvin, we're sorry to hear you had a frustrating experience ordering with us.

Occasionally, orders are flagged by our payment system and require additional verification before we’re able to dispatch them. These checks are designed to protect both customers and our business from unauthorised transactions. Unfortunately we cannot bypass these checks under any circumstances which our team has explained in our emails.

We completely understand that not everyone is comfortable providing additional documentation online, which is why we immediately issued you a refund when we received your response.

We truly appreciate your interest in our watches and we are very sorry we weren’t able to complete your order on this occasion.

Rated 1 out of 5 stars

Nope. Find an alternative.

Nope. Looks amazing but don’t do it. Mine took 8 weeks to arrive and the holes weren’t even punched correctly when it finally did arrive despite providing the measurement. Find a different band.

May 11, 2026
Unprompted review
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Reply from Mr Jones Watches

Hi Michael, thanks for taking the time to provide your feedback, I'm really sorry to hear you've had a negative experience with our handmade straps.

I understand the order delay was caused by a courier losing the original package and that our team made up a replacement for you free of charge, as well as issuing you a partial refund. Unfortunately these things do happen occasionally but we always do our best to rectify the situation.

We have reached out via email to get more details and hope we can find a solution for you.

Again, I'm very sorry to hear of your bad experience but hope you will allow us the chance to put it right.

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