Mr Jones Watches Reviews 

1,308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their unique and artistic designs, often described as stunning and conversation-starting, making them stand out from other timepieces. Many people highlight the exceptional quality and craftsmanship of the products, noting their durability and beautiful finish. Reviewers frequently commend the outstanding customer service for being helpful, responsive, and personal, often noting fast and efficient delivery. The overall purchasing and unboxing experience is also highly regarded, with many appreciating the beautiful and unique packaging.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its unique, creative, and stunning designs... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality and craftsmanship... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and efficient delivery,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent and fast service... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Angela and her team were fantastic in turning around my very late birthday gift order. All arrived just in the nick of time. While not haute horology, the artful dials of Mr Jones Watches make peopl... See more

Company replied

Rated 5 out of 5 stars

MJW are truly stunning and unique. I've got a collection of rough 40 watches, now 6 MJW's and I find myself going back to them constantly. They start conversations and spark interest more than $1000 p... See more

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

“If Carlsberg did customer Service…”. Couldn’t ask for more. Bought a rare Mr Jones on the secondary market but need a new case back and battery. Sorted in excellent time with great communication. 👏... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,308)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A fun, nice watch

The watch is beautiful, it is definitively something fun, different and original. There are 2 things that on my personal opinion will make it perfect, one is the size, a little bit bigger will be the perfect size. The second one is to include a light, this watch is perfect to use during the day, you can enjoy it and show it around, but when it becomes dark, you can't see any of the elements, and you cannot longer enjoy anything from the watch. This watch is a conversation starter, so it will be nice to use it in any activity, not just daily activities.
I like it, I really like it, I just whish I could use it in more occasions.

April 13, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for sharing your thoughts and feedback, we really appreciate it!

Rated 5 out of 5 stars

Watch fixed, caffeine avoided

One of my beloved older MJW watches needed a bit of TLC. The lovely team replaced the mechanism for less than the price of a fancy central London coffee, and posted it back to me. Perfect.

April 10, 2026
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Reply from Mr Jones Watches

Glad we could help out!

Rated 5 out of 5 stars

More Than a Watch — A Piece of Art

I’ve just received the watch and I’m already in love with it. The whole experience really feels one of a kind. From the design to the unboxing and how it feels on the wrist, everything just exceeded my expectations.
A big thank you to Mr Jones and the entire team. You can tell a lot of thought and care went into this, and it really shows the moment you see and wear the watch.
It’s more than just a watch to me, it’s something I genuinely enjoy having on my wrist. The delivery was also surprisingly fast, and the overall quality and customer experience have been excellent from start to finish.
I’m incredibly happy with it and would absolutely recommend it to anyone looking for something unique and full of character.

May 5, 2026
Unprompted review
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Reply from Mr Jones Watches

Thanks for taking the time leave to leave such kind feedback, I'll be sure to pass this on to the rest of the team who will greatly appreciate it.

Rated 5 out of 5 stars

Good Experience

It was beyond my expectations. I loved the enjoy the ride and can't stop wearing it. It looks amazing on my wrist. When I had some technical issues with it, the support team replied my emails very quickly.

Memento Mori, next time!

April 2, 2026
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Reply from Mr Jones Watches

So pleased to hear that and thank you for leaving a review!

Rated 5 out of 5 stars

I am obsessed with my new watch

I am obsessed with my new watch, from the gorgeous art and supporting Artists, through to the quality of the finish and the uniqueness of the design.
The websites open detailing of process, impact and ethics made me feel like I was making a responsible purchase. Delivery was well packaged, and even though I’m in Australia I think it arrived within the week!

April 1, 2026
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Reply from Mr Jones Watches

Thank you for taking the time to provide your feedback, we're so glad you love your new watch!

Rated 5 out of 5 stars

I found this company by accident

I found this company by accident.
I was browsing watches and considering purchasing something for my partners birthday. I was immediately drawn to the unusual time pieces and selected Berry late again as it is well suited to my partners sense of humour and OCD.
The watch arrived very quickly and beautifully packaged.
She loves it.

Thank you so much 🩷

March 30, 2026
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Reply from Mr Jones Watches

So happy to hear you were able to get your partner the perfect gift and thank you for your review!

Rated 5 out of 5 stars

Fantastic timepieces

I have had 2 watches from MJW now. I love both of them. Very well made, totally unique and a good talking point. I have a few more on my wishlist, like the Khaosify, Monster Melter 3000, Continuum and The Ascendent. I'm just waiting for a % discount email :)

If you're after a very well made watch that's different that all the rest the get one whilst you still can. Highly recommended

March 27, 2026
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Reply from Mr Jones Watches

Thank you Marlon, we really appreciate you taking the time to leave a review and hope you're able to expand your MJW collection!

Rated 5 out of 5 stars

Great watch

Great watch, small issue which was resolved immediately. A real delight to have and to wear.

March 24, 2026
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Reply from Mr Jones Watches

Thanks so much for your review!

Rated 5 out of 5 stars

A fan from New Zealand

I've always believed that an MJ watch is more than just an extension of timekeeping, the story behind each piece is absolutely captivating. From the handcrafted, unique designs and personalized engravings to the incredibly efficient global delivery, even the watch box is something I can't get enough of every time it arrives.

March 20, 2026
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Reply from Mr Jones Watches

We're so glad to hear that you love our watches so much! Thanks for the review.

Rated 5 out of 5 stars

I bought the 'Beam Me Up' watch a year…

I bought the 'Beam Me Up' watch a year ago and I’m very happy with my purchase. There are two things I’d like to mention:
First, the company’s aftersales service is incredible. My watch's minute disc stopped working when there were only 8 days left on the warranty. I emailed them, and they replied very quickly with the address and shipping instructions. As soon as I sent it, they reimbursed my shipping costs, even before the watch had reached them. They repaired it and sent it back very fast.
The only negative is that the dial is a bit difficult to read in certain light, which I think is due to the minute disc. I hope they can fix this issue in the future. Also, I’m currently thinking about buying an automatic watch from them as well. Thanks!

April 15, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for taking the time to share your feedback - we're so glad that you found the repair process seamless and efficient. I'll be sure to pass your thoughts on the discs to our production team.

Rated 5 out of 5 stars

Excellent quick response

Excellent quick response and within the price quoted for the repair. Watch returned in good time with no quibbles at all . Great company. It would be lovely if all companies offered such fantastic customer after sale service .
Thank you

March 20, 2026
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Reply from Mr Jones Watches

Thank you for sharing your kind feedback. We're so glad we have been able to help throughout the whole process!

Rated 5 out of 5 stars

Time for a Second Look

I love Mr Jones watches and have purchased several from them and always receive outstanding customer service from them.
I just love their unique watches and they're always a conversation starter.

Keep up the good work 😊

March 19, 2026
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Reply from Mr Jones Watches

Thank you for the review!

Rated 5 out of 5 stars

M1 and Perfectly Useless Afternoon

I have the M1 and the perfectly useless afternoon (quartz). I’m delighted with both watches, particularly the M1 which I think is such an iconic and standalone design. However, the perfectly useless afternoon is great fun as well, surprisingly easy to read and beautifully made. This customer service from Mr Jones is absolutely first class, I love the fact they are assembling the watches in house and the designs are so varied and have great integrity behind them, an absolutely fantastic brand and I look forward to expanding my collection in the years to come.

April 10, 2026
Unprompted review
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Reply from Mr Jones Watches

This is great to hear, thank you for taking the time to leave a review! We hope you continue to love your watches as much as we do.

Rated 5 out of 5 stars

Excellent packaging

Excellent packaging, beautiful product.
Very responsive to my need to change delivery address.

March 16, 2026
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Reply from Mr Jones Watches

Thank you! We hope you are enjoying your new watch.

Rated 5 out of 5 stars

My legacy

Great watch I bought as gift for my self then after enjoying every part of it it’s my legacy I will give it to my son when he gets older

March 16, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review! So happy to hear how much you're enjoying your watch.

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