Mr Jones Watches Reviews 

1,306
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their beautiful quality, unique designs, and artistic appeal, often describing them as imaginative, fun, and conversation starters. Many people appreciate the exceptional customer service, highlighting the team's helpfulness, responsiveness, and genuine care, which makes interactions pleasant and productive. Reviewers frequently mention the fast and efficient delivery, with products arriving promptly and well-packaged, often exceeding expectations. The overall experience of purchasing and owning these watches is described as delightful, with many customers expressing high satisfaction and planning future purchases due to the unique appeal and excellent service.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting its unique, creative, and high-quality... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as well-made, unique, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Service

Users describe positive interactions with service, highlighting its speed, friendliness, and reliability,... See more

Customer service

People report positive experiences with customer service, often describing it as phenomenal, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

“If Carlsberg did customer Service…”. Couldn’t ask for more. Bought a rare Mr Jones on the secondary market but need a new case back and battery. Sorted in excellent time with great communication. 👏... See more

Company replied

Rated 5 out of 5 stars

The watch I received in the mail was perfect and beautiful. It looks more 3d in person and has depth to it that I didn't initially realize when purchasing the watch. MJW does fantastic work and I high... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,306)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A joy every time

I totally love these watches......my wife and I have five between us already!!!! Purchasing, processing and delivery is simply easy and quick. Opening the box for the first time is a joy! If you haven't bought one yet, just do it!!

November 27, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review and great to hear how much you both love the watches! We appreciate the support.

Rated 4 out of 5 stars

What makes for a truly unique watch?

Last time I wrote about how much I loved my Nuage watch purchased from Mr Jones Watches. Was so satisfied that I decided to acquire one of their limited editions. To my surprise and delight, the Daydreamer looked like it ticked all my boxes in what I was looking for. It arrived yesterday and I could not be happier! It is absolutely beautiful. The quality of the watches, combined with their artistic flare distinguish Mr Jones Watches when compared to the myriad of other offerings on the market. And, to top things off, their customer service is fantastic. The pride that Crispin Jones and his dedicated staff take in their work is reflected in each and every timepiece that they create.

April 6, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for your review. We're so glad that you've had such a positive experience with our watches - we massively appreciate your continued support of our brand.

Rated 5 out of 5 stars

Excellent from start to finish

Not just the watch itself but the packaging, the handwritten date of purchase, the ease of the transaction, and the swift delivery all made for an excellent experience.

March 10, 2026
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Reply from Mr Jones Watches

This is great to hear - thanks for the review!

Rated 5 out of 5 stars

Excellent all the way

Very thoughtful team, before, during and after buying my watch.
Always looked at Mr Jones watches as art, but when you see their watches in reality, it’s magic.
Quality of the watch exceeds all expectations and reviews.. Strap and box quality are top notch..
Will definitely buy more!

March 9, 2026
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Reply from Mr Jones Watches

Thank you for the positive review!

Rated 5 out of 5 stars

Great quality item

Great quality item, shipped very secure to prevent damage, received in a timely fashion. Would buy another watch from this company, and would recommend to anyone interested.

March 3, 2026
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Reply from Mr Jones Watches

Thanks for your review!

Rated 5 out of 5 stars

Everithig was great from Mr Jones

Everithig was great from Mr Jones, but plaese use another courier service, DHL was terrible.

March 3, 2026
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Reply from Mr Jones Watches

Thank you for taking the time to leave a review and sorry to hear you had a bad experience with DHL. We'll be sure to pass on your feedback.

Rated 5 out of 5 stars

Incredible watches and incredible people

Besides the stunning and peculiar watches, the costumer service is excellent. I had a problem with customs and was only resolved thanks to them.

March 30, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for the review! We hope you are enjoying your new watch.

Rated 5 out of 5 stars

Great service!

I wrote them on sunday afternoon asking for a strap for my "Blueberry late" watch that I can't found in the web and they answer me minutes later with all the information. Three days later it is in my house, miles away from London!

Incredible service! 100/100!

March 29, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you so much for your review! We're so glad we could help so quickly.

Rated 5 out of 5 stars

Mr Jones Watches....Fantastic.

Mr Jones Watches are truly wonderful.It was such a great experience buying one of the watches.So many unique and quirky designs.Something a little different made with care and love.Customer service was exceptional and delivery was fast.Always ready to help.I will definetly be buying again.Fantastic all round.Thank You.

March 25, 2026
Unprompted review
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Reply from Mr Jones Watches

Thank you for the enthusiasm for our brand - we massively appreciate it!

Rated 5 out of 5 stars

Satisfied and Appreciative Customer

Product excellent and as described, shipping efficient, and price reasoable.
A first purchase that may be followed by another.

March 2, 2026
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Reply from Mr Jones Watches

This is great to hear! We hope you're enjoying your new watch.

Rated 5 out of 5 stars

Great shop and fun new ways to tell time

Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to select the best option and had a chat with us about upkeep, other watch collections and talked about their own watches. It was a great wee experience.

March 2, 2026
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Reply from Mr Jones Watches

Thanks for your review! We're so glad to hear that our shop team were so accommodating.

Rated 5 out of 5 stars

Perfect

The watch is incredible.
The customer service was great, they answered my e-mails immediately.
Shipping was fast.

March 2, 2026
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Reply from Mr Jones Watches

This is great to hear! Thanks for the review.

Rated 5 out of 5 stars

Nice watch

Nice watch, and kind service. I bought monster melter 1904, it's really laugh, and phenomenal. It's most wonderful piece in my 5 bests, shows a lot of stories and artistic.
The only thing I'm little disappointing is, it doesn't have AR coating. Can't see dial as well as clear and visible. I hope it will solved.

March 2, 2026
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Reply from Mr Jones Watches

Thanks for leaving a review and for giving your honest feedback. I will pass your thoughts of AR coating to our production team. We always massively value our customer's feedback so thank you for sharing.

Rated 5 out of 5 stars

Absolutely stunning!

Absolutely stunning!
I can’t describe how happy I am with this watch – it’s so original and fun! It took me a little while to get used to reading it, since my cute pig keeps “running away,” but now I’ve got the hang of it. I love making jokes about it, saying my pig might get caught by the time! 😉
The quality is excellent, and even though I’ve accidentally brushed against walls and other objects, it hasn’t gotten a single scratch. I absolutely love it!

February 23, 2026
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Reply from Mr Jones Watches

This is amazing to hear. Thanks so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Perfectly useless afternoon

Watch is beautiful i ordered an extra strap because i didnt think i would like the straps that come with it but they know what they are doing i only use the straps that came with the watch they are amazing.

February 19, 2026
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Reply from Mr Jones Watches

This is great to hear - thanks for the review!

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