Mr Jones Watches Reviews 

1,307
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their unique and artistic designs, often described as stunning and conversation-starting, making them stand out from other timepieces. Many people highlight the exceptional quality and craftsmanship of the products, noting their durability and beautiful finish. Reviewers frequently commend the outstanding customer service for being helpful, responsive, and personal, often noting fast and efficient delivery. The overall purchasing and unboxing experience is also highly regarded, with many appreciating the beautiful and unique packaging.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its unique, creative, and stunning designs... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality and craftsmanship... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and efficient delivery,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent and fast service... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Angela and her team were fantastic in turning around my very late birthday gift order. All arrived just in the nick of time. While not haute horology, the artful dials of Mr Jones Watches make peopl... See more

Company replied

Rated 5 out of 5 stars

MJW are truly stunning and unique. I've got a collection of rough 40 watches, now 6 MJW's and I find myself going back to them constantly. They start conversations and spark interest more than $1000 p... See more

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

“If Carlsberg did customer Service…”. Couldn’t ask for more. Bought a rare Mr Jones on the secondary market but need a new case back and battery. Sorted in excellent time with great communication. 👏... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,307)

300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfectly useless afternoon

Watch is beautiful i ordered an extra strap because i didnt think i would like the straps that come with it but they know what they are doing i only use the straps that came with the watch they are amazing.

February 19, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear - thanks for the review!

Rated 5 out of 5 stars

Loving it

Loving it. Best watch ever for reminding us that our time here isn’t infinite.
Getting stuff done, important stuff.

February 20, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much! We're so glad to hear you're enjoying your new watch

Rated 5 out of 5 stars

Sublime service and quality

My only wish to is to buy more of these!

The service is impeccable, the quality and design is sublime (chef’s kiss)! Even down to the packaging and presentation box.

This was a special birthday gift and we couldn’t be happier. Thank you.

February 19, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review! So glad to hear that you were happy with the service you received.

Rated 5 out of 5 stars

Birthday Present

Birthday Present
The watch was a present for my 91 year old father. He loves the M1 design & wears it everyday.

February 18, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

So glad your Father is enjoying his new watch! Thanks for the review.

Rated 5 out of 5 stars

Great!

Great quality products and were dispatched promptly, easy to order on the website as well!

February 9, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your positive review! We really appreciate it.

Rated 5 out of 5 stars

Great watches Monster Melter and Tadaima

Great watch from a great company. The shopping experience was great (normal) so nothing to complain about. I will really review the watch here:
I got the Monster Melter, It's a great fun watch. I give it 5 stars, although I think it could be improved a little bit if the design included small stars evenly placed as hour markers.

The other watch I got was the Tadaima. I give this watch 3 stars. It is a very beautiful design but very hard to read the hour on the window of the building.
They should make the window bigger but I don't know if the hour wheel of the movement allows for that.
The other option would be to make the number black instead of white. White is too difficult to read over the light blue background.

March 8, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much for the review and for picking up both the Monster Melter and the Tadaima. We really appreciate the thoughtful suggestions and we'll be sure to feedback these back to our team. Please note, if you did want to exchange your Tadaima for a model which you find easier to read, this is certainly something we can accommodate.

Rated 5 out of 5 stars

Monster Melter 1904 is on my wrist

I have become fully part of Onorio D’Epiro’s (the Mr. Jones Watch team and their dogs too!) fan club. I hope there is more to come, the Egyptian and Underseas concepts sound particularly interesting. I now own 4 of their watches (Nuage, eCLIPse, Monster Melter 3000 and Monster Melter 1904) and all are just exceptional.
Thanks for the wonderful customer servi e and of course, the watches!

John Ceragioli

March 4, 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you for taking the time to leave your positive thoughts. It's great to hear your enthusiasm for Onorio's designs and our watches!

Rated 5 out of 5 stars

I want another one now!

I wanted an unusual design that gave a reasonably accurate representation of the passage of time. I was spoilt for choice.
My watch feels robust, easy to read and easy to adjust.
No problems with ordering and delivery.

January 21, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for your review, we really appreciate it!

Rated 3 out of 5 stars

Dial difficult to read in normal light…

Dial difficult to read in normal light and completely impossible outdoors in the evening. Strap fiddly to attach.

January 19, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Hi Raed,

Thanks for taking the time to leave your feedback. We are so sorry to hear that you are struggling to read your new watch and that you are finding it difficult to re-attach your strap. We'd be happy to send out a strap tool to make this easier for you, however all of our straps do come with a 'quick-release' function which makes it easy to remove the strap without the tool.
Please note we also offer exchanges if you would prefer a different model. Our team will get in touch via email so we can get this resolved for you!

Rated 5 out of 5 stars

Excellent

Excellent, polite, efficient service.
A great company to deal with.

September 16, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

Mr. Jones Doesn't Miss.

I now have seven Mr. Jones watches. Each is a mini work of art that varies from whimsical, smart, and thought provoking, to just plain fun. A Mr. Jones is the rare watch that garners looks and conversations on the street, and respect from the watch community. Customer service is outstanding, with the Mr. Jones team genuinely interested in pleasing you. I can't recommend them enough.

December 20, 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

To be honest

To be honest, never thought I will face such amazing pc of puzzle.
It is very unique, amazing design and high ended quality.

January 20, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for the review!

Rated 5 out of 5 stars

Very pleased with the service of an…

Very pleased with the service of an issue with my watch not working! Contacted Mr Jones on a Monday I received a return pack the next day sent the watch for repair and received the repaired watch on the Tuesday the following week!

January 19, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks for taking the time to leave your feedback! We are so glad that we were able to resolve the issues with your watch quickly.

Rated 5 out of 5 stars

Overall awesome watch!

It shipped *very* quickly from UK to Canada!

It's a really nice watch. It's a little smaller than excepted (even though I knew the size going in) so the artwork is hard to see. To my almost 45 year old eyes, the fox looks like a blob (though it's probably time I got glasses).

This is, of course, not an "easy read" watch since you have to do a little hunt for the leaves to tell the time, but anyone buying this should know that's kind of the point! It only takes about a second and I always get a little boost of dopamine when I "find" them! There's something about the watch not having a second hand that makes the leaves being in a different spot than last time you looked feel a bit magical.

It does have a slightly more "cluttered" feel IRL than in the photos but I got used to that quickly.

I got the black leather strap and it's not the most comfortable thing in the world. It may still need some breaking in, of course (but I don't wear every day so this will take some time).

Super good quality as expected.

January 19, 2026
Mr Jones Watches logo

Reply from Mr Jones Watches

Hi Andrew,

Thank you for taking the time to provide your honest opinion - we really value our customer's feedback and we'll be sure to pass it on to the wider team. Our leather straps use a very robust leather and may require some time to break in, but please be assured it is a natural, porous material that will soften over time, and that hardier leathers like the one we use are much more durable and long lasting.
We hope you continue to enjoy your new watch!

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