mrw.pt Reviews 

Didn't deliver on the rescheduled date. Arcadia then called and said the parcel would not be delivered again as it is perishables, so I lost my money and my goods, and arcadia tell me in their terms and conditions it's my problem

horrible service , DO NOT USE , incapable , unfriendly staff , no accountability whatsoever , no one seems to care about the service, just going trough the motions waiting to get paid .

I placed an order on TEMU on the 4th of August, and it was shipped via MRW. Today is the 19th of August, and I am still waiting.MRW has been completely messing around with my package. There is no clear communication, no reliable tracking updates, and zero accountability for this massive delay. A delivery should not take over two weeks of playing games. Extremely disappointed with this service and would not recommend them to anyone.

I had to travel 20km to collect an envelope of value 23euros which took 3 weeks to arrive.MRW I am told do not deliver to private addresses you must collect.Beware of companies using this carrier,their reviews explain all

A bunch of Cowboys and Liars
They had my full address per CTT and claimed it was false outside the cities they are useless

Worst carrier ever! Worst thing is I can't even choose not to use them for certain websites. I have two parcels now where they say they've been at my address and tried to deliver but that's a LIE! I have been home all the time and no one called me or buzzed the door. Utter lie that they where outside my house on the 4th of August or Today August 6th. And don't get me started when you try to contact their customer service! They just hang up on you, 0 help at all! AVOID AT ALL COSTS

Awful and unprofessional experience in Algarve Portugal. They did not attempt to contact me nor even attempt to deliver the package, but rather sent it to a pick up point instead without consulting me.

From the other reviews, I can see that this behaviour is the norm for this so-called courier.

The biggest issue is that you can’t even choose to avoid this courier - when you make purchases online you just have to hope it’s not them. If management cared about their reputation you would think they would make some dramatic improvements.

So pissed off with their service. Worst delivery company. Their drivers (Valencia, Spain) don't even try to deliver, they just leave it in the point without any notification

I gave one star because I could not give negative number of stars. This has to be the worst delivery company ever.
I purchased from Algarve a wallbox in Lisbon from a i9charge, who promised delivery the next day. This was on the 22nd. MRW, the delivery company collected it on the 22nd. Today is the 28th and I still don't have my wallbox with me. Insane, everything in the same country with a 2.5hours distance. To make things even worse, there is no way that one can contact a human being in MRW, it is all through recording and the system does not update. They still have my delivery with a date of yesterday. Avoid this transportation company and all stores that use it at all costs.

The worst shipping company in the world. It's impossible to contact customer service, and none of the phone numbers in Portugal work!
Don't use MRW for your deliveries!

I seem to be in the minority, but following the dreadfull weather here in Central Portugal, our most direct route to our Quinta was made impassable, and the only way to get to us was through the village, this route includes some very narrow parts and sharp turns which were too narrow for the MRW van to pass, so the driver came as far up our other road as was possible, then walked the remaining distance to deliver my parcel. So, as far as I'm concerned, well done whoever was on the delivery route in the Tabua area today.

Worse delivery company ever. My package is delayed for 5 days and when I wrote to their customer service, they sent a number that is not functioning. After calling for 2 days, I finally managed to speak to one of their agents on this number +351219587279 and I work for customer service most of my life but I would never shout on the phone like the lady that took my call. Take an advice from me MRW, don't hire every airhead that sends you their CV. Invest in training your employees because a company is only as good as their customer service

MRW did not even attempt to deliver my Amazon Marketplace package to the contracted address, but instead delivered it to a collection point 10+km away without my authorisation or consent.

Today they did the exact same thing with my wife's Temu parcel.

AVOID MRW or vendors that use MRW like the plague.

Disgusting
Worst
I hope this company doesn't see the end of 2026
Spent two hours trying to speak to a customer service agent and everytime I get through the agent hangs up the call
Pull up your socks
Vergonha

This company has my package for over a month and I have sent them various emails about it, but they simply dont respond! My MRW tracking number is
02692Q420882

They passed 6 days ago to my place, didnt give a phone call, didnt send a message to inform of the delivery coming (after waiting for 4 weeks delay!)and i got informed by temu. Since then xero phone call, zero representation of the pacote, xero information and today 24 december it looks like they are not working as noone atends the multiple armazen around lisbon (i finally look for them after failing to get information on their spanish website that also never attends. I m.fed up, even the ctt works better than that and also works on the 24. Total loosers! Dont get into this busines if you can make it propely....wombat!

No calls for delivery, no information given, no address for collectio. Calling them brings no help to identify the issue. I don't understand how big brands work with them.

I only had 2 deliveries from them and had problems in both....it delayed 2 weeks and im still waiting for it....i got a lot of notifications saying that i wasn't home but i was at home this 2 weeks and didn't heard the bell ring a single time or recived any phone calls..... im gonna cancel the delivery

The worse I have ever experienced!
2 days delay of delivery. It said “fragil” but the box looked like it came from a war area. No one anwers the phone!

This is by far the worst couriers in Spain driver don’t even bother to try to deliver what a lier took my parcel to a pick up point miles away from us when I brought items from Temu I thought I got delivery to our house apparently not with mrw the driver lies and said the usual tried to deliver lol shocking service and and embarrassment to the courier service 6 different parcels from Temu all ended up at a pick up point how these shopping platforms ,all use these so called couriers incompetent idiots.