MS Cookers and Boilers Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is punctual, extremely polite, and always respectful of their homes when carrying out work. Consumers note that speaking directly with a helpful human rather than navigating automated call center queues makes a big difference. People appreciate the clear communication leading up to appointments and the straightforward online booking process. Reviewers also highlight the reliable, efficient maintenance of boilers and heating systems, noting that everything is left clean and tidy. Many consumers state they would not hesitate to recommend these dependable services to their friends and family.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with punctual,... See more

Staff

People report positive experiences with staff, frequently highlighting that team members are punctual,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite. Can actually speak to a helpful human rather than a call centre AI queue. Turned up on time. Communication excellent. Did a great tidy job servicing our old boiler. Will most certain... See more

Rated 5 out of 5 stars

Most competent, professional and trustworthy firm I have dealt with. Communication is excellent. You can track their arrival as they journey towards your home so you know exactly when they arrive. The... See more

Rated 5 out of 5 stars

Very efficient professonal and respectful of our home. They took their shoes off at the door which my wife really appreciated. Could track their approach via a location map so knew precisely when the... See more

Rated 5 out of 5 stars

Boiler service from MS Cookers and Boilers. MS Cookers and Boilers service our boiler annually. We always get a timely reminder that our service is due and Connie provides a friendly and easy way to... See more


Company details

  1. Gas Installation Service

Written by the company

Gas Safe and Oftec registered. Boiler installations company. Based in Huddersfield. Boiler replacements and new boilers installed locally, competitively and to a high standard. We want to simplify the process of getting a new boiler installed. we aim to provide you with all the information you will ever need when it comes to understanding the options when it comes to choosing your new boiler.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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No recent history of asking for reviews

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4.9

All reviews

(296)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly & great service

Friendly, polite & prompt service.
Annual boiler service all sorted without issue n great comms with appt confirmation, reminders & text to say on route 👍👍

November 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Trustworthy

From initial booking to follow up service everything was first class. I have absolutely no hesitation in recommending this company. Friendly, efficient and competitively priced, I shall be using them again.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Highly competent and trustworthy

Richard has been been servicing my gas stove and central heating system (which he also fitted) for more years than I care to remember. He is utterly reliable, always answering or returning calls the same day. The quality of his work has always been flawless, and he is very respectful of our property. Very highly recommended

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Had my Aga serviced

Had my Aga serviced. Replaced part that needed replacing. Good service and very reasonable price. Came back when it tripped out and resolved the issue quickly. Highly recommended

October 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Very good communication systems resulting in a job done effectively and efficiently. Richard works hard and puts his knowledge and skills to good use. We have an older house so he often has to problem solve and use his initiative. Excellent customer service.

September 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Great local company

Glad to have found A great local firm that can service my four oven aga
Booking was easy and the team kept me up to date by text from booking confirmation ,through to engineers time of arrival and finally to billing .
Richard was very competent and obviously used to working on AGA’s
Although it was a straight forward service I was left feeling if anything major went wrong with the appliance in the future then Richard was the man to sort this out
Prices were very competitive and well below any insurance plan I’ve had in the past for this appliance

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Really happy with my new oil boiler. From explaining what was needed at the beginning of the process through to the fitting and completion, Richard has made the whole process seamless. He clearly knows what he’s doing and gets on with the job with no fuss. Richard has also serviced our aga for the first time which until he started looking at it it had not got to its correct temperature for years! Highly recommend Richard and his company!

August 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Highly Recommended

Immediate response good effective professional job
Very competitive pricing
Pleasant staff
Kept informed
Repair completed within two days having been told by three other companies it would be at least five or six weeks

June 24, 2023
Unprompted review

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