relatively small range focused on quality with good prices. bought large pot in sale. bit nervous about buying something based on photo only but so happy with what arrived immediately ordered same pot... See more
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See what reviewers are saying
We have had so many good orders from Muddy Trowel over the past two years. The plants we receive are always healthy and a good size. We have also ordered so much peat free compost from them as we con... See more
Company replied
Many thanks for the incredible Nordmann fir tree you delivered today - it is the most perfect tree we have ever seen, and really good value!! It was a most pleasant surprise. After Christmas it will... See more
Company replied
We got a lovely little Nordmann fir living Christmas tree from Muddy Trowel - delivery and collection were so efficient, exactly as promised. The tree was so cute! - really healthy and growing pine bu... See more
Company replied
Company details
Written by the company
Joy, delivered to your door. Everything you need to create a beautiful outdoor plant pot or window box, delivered to your door.
Contact info
London, United Kingdom
- info@muddytrowel.com
- muddytrowel.com
Reply from Muddy Trowel
Hi Dessy. Thank you for your review! We are delighted you had a great experience with us and we hope to see you again soon!
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Beautiful flowers
I was shocked when I received my flowers!! They are absolutely divine!!! Extraordinary service and quality. I definitely recommend them.
June 15, 2023
Unprompted review
Reply from Muddy Trowel
Hi Maria, thank you for your review. We are delighted you love your plants - we take great pride in the quality of our products so this is lovely to hear! We hope to see you again soon.
I love my Areca palm
I love my Areca palm. The service was brilliant, yet again. I thoroughly recommend Muddy Trowel.
June 15, 2023
Unprompted review
Reply from Muddy Trowel
Hi Debbie. Thank you so much for your review! We are delighted you had a great experience with us and love your plant. We hope to see you again soon!
Plants in excellent condition & very…
Plants in excellent condition & very helpful plant cards included which helped with position of planting.
May 26, 2023
Reply from Muddy Trowel
Hi Barbara. Thank you for your review! We are so pleased you love your plants and the Muddy Trowel service. We hope to see you again soon!
The delivery was great but plants looked no where near as good as picture
The delivery was great. However they looked absolutely nothing like as good as the picture and one plant died two days after arrival.
April 13, 2023
Unprompted review
Reply from Muddy Trowel
Hi Julie. Thank you for taking the time to leave this review.
We are so sorry to hear your delivery wasn't great - it doesn't look like you contacted us directly about the issue so that we could solve it for you? We have a 30 day money-back guarantee so if you contact us within that time we can either provide a return and full refund, or a replacement.
One of our team will be in touch with you today to solve this for you. Our apologies again for the dissapointment caused!
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Great company, very helpful.
Great plan, exactly what we asked for. The plants we received were all in tip top condition. Would recommend
April 27, 2023
Reply from Muddy Trowel
Hi Denise. Thank you so much for your lovely review! We are delighted you loved your garden design and plants. We hope to see you again soon!
Amazing service
Amazing service, timely delivery, beautiful products and very helpful care tips
May 11, 2023
Reply from Muddy Trowel
Hi there. Thank you for your review! We are delighted you love your plants and had a great experience with us. We hope to see you again soon!
Thanks
Great website, found what I need very quickly. Happy with price, arrived in good time, communication great and product looked as described. Thanks
May 11, 2023
Reply from Muddy Trowel
Hi Peter. Thank you for your review! We are delighted you had a great experience with us and we hope to see you again soon!
The flowers are OK but I have to say I…
The flowers are OK but I have to say I think they are overpriced
May 4, 2023
Reply from Muddy Trowel
Hi Tracy. Thank you for taking the time to leave your review - as a small business, we really appreciate all feedback, good or bad. We will take this on board, and we hope your plants continue to provide joy!
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The plants were fresh and healthy when…
The plants were fresh and healthy when they arrived , and looked even better than on the picture .
May 5, 2023
Reply from Muddy Trowel
Hi Jane. Thank you for your review! We are delighted you love your plants and had a good experience with us. We hope to see you again soon!
Reply from Muddy Trowel
Hi Sri. Thank you for your review. We hope to see you again soon!
Everything I ordered is good quality…
Everything I ordered is good quality and arrived on time and without fuss. The wrong compost was delivered but I was given a refund for the difference that day. Well done Muddy trowel!
May 2, 2023
Reply from Muddy Trowel
Hi Jenny. Thank you for your review! We are so pleased you had a good experience with us and we hope to see you again soon!
Many orders - all good!! :D
We have had so many good orders from Muddy Trowel over the past two years. The plants we receive are always healthy and a good size. We have also ordered so much peat free compost from them as we continue to revamp our garden and create new beds. Deliveries are professional and the driver is nice and worked for Muddy Trowel.
We’ve had bad experiences with other sites sending incorrect plants, smaller than advertised plants, or using Yodel (who constantly lose track of our deliveries), but we have only had good experiences with Muddy Trowel. We will keep using them!
May 24, 2023
Unprompted review
Reply from Muddy Trowel
Hi Jules. Thank you so much for taking the time to leave such a lovely review! We are delighted you contiue to have a great experience with Muddy Trowel and we hope your plants bring you joy for years to come. See you again soon!
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Muddy trowel were great for this very amateur gardener!
Muddy trowel were great for this very amateur gardener! I chose a couple of pot bundles, each with 5/6 plants and some individual plants for pots. All arrived very quickly and packaged well with care guides for each plant. I potted them myself, but you can choose ready-planted pots to make it even easier! All have been in the garden for a month and growing well. I will definitely be using Muddy Trowel again!
April 16, 2023
Unprompted review
Reply from Muddy Trowel
Hi Claire. Thank you for leaving your review! We are delighted you love your plant kits so much and had a good experience with us. We look forward to seeing you again soon!
Prompt service
Prompt service, well looked after plants and helpful information about order.
April 28, 2023
Reply from Muddy Trowel
Hi Colleen. Thank you for your review! We are deighted you had a great experience with us and we hope to see you again soon!
The flowers arrived in great condition…
The flowers arrived in great condition and looked exactly like in the pictures
April 28, 2023
Reply from Muddy Trowel
Hi Alina. Thank you for your review! We are delighted you love your plants:)
Reply from Muddy Trowel
Hi Harriet. Thank you for your review. We are so pleased you had a good experience with us, and we hope to see you again soon!
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My product was delivered with a short…
My product was delivered with a short notice time
April 21, 2023
Reply from Muddy Trowel
Hi Chandra. Thank you for your review. Unfortunately due to number of orders and our driver routes we aren't able to confirm delivery until the day prior. We apologise for any inconvenience this may have caused for you!
Great selection
I ordered a couple of pre-planted window boxes and they arrived beautifully made. Lovely selection of plants. I like the way plants are selected together and photos helpful for choice.
April 26, 2023
Reply from Muddy Trowel
Hi there. Thank you for your review! We are delighted you love the Muddy Trowel service and we hope your curated plant kits bring you joy for years to come :)
Not happy
What I received was nothing like what I ordered. I have made a complaint and am waiting to hear back. Personally, I will never again buy plants online.
May 10, 2023
Unprompted review
Reply from Muddy Trowel
Hi there. We are so sorry to hear you were disappointed with your delivery, and thank you for taking the time to contact us. I believe we have already agreed a resolution on this, but if there is anything else you need from us please do let us know.
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