My first mug was lost, muggby sent out a replacement straight away which arrived safely. It's a gorgeous mug and I'm very pleased with it. I would not hesitate to order from this company again. Th... See more
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Placed an order for a personalised mug on 18th June with estimated delivery of Thursday 25th. Website said 1-2 business days for this to be made, so should have been ready by end of Monday 22nd June... See more
Had ordered for the first time and the mug had been delivered to my bestie for her birthday but arrived damaged no bubble wrap for protection . Tried to make contact but no response . My bestie’s birt... See more
Company replied
Super customer service from Maxwell Sterling, he noticed a wee issue with my order that was my own fault, but recognising that it didn't seem quite right he emailed me saying what he'd spotted and did... See more
Company replied
Company details
Written by the company
Welcome to Muggby, your premier destination for personalised mugs and unique gift ideas in the UK! At Muggby.co.uk, we specialise in creating high-quality, customisable ceramic mugs perfect for any occasion, whether it's a cosy morning coffee, a soothing hot chocolate, or any hot beverage you cherish. Our mugs, proudly made in the United Kingdom, feature glossy white exteriors with colourful rims, insides, and handles, making each sip a visually delightful experience. Our commitment to excellence is reflected not only in the vibrant and durable prints of our mugs but also in their practicality – every mug we offer is both dishwasher and microwave safe. We've conducted rigorous product safety tests through independent third-party laboratories to ensure the highest standards for you and your loved ones. At Muggby, we believe that every mug tells a story. Whether it's a gift for a best friend, a token of appreciation for colleagues, or a personal treat, our mugs serve as a canvas for your expressions and emotions. Our product range extends beyond mugs to include other personalised items, all designed with the same attention to detail and quality. Discover why customers across the UK choose Muggby for their personalised gifting needs. Our Trustpilot profile is a testament to our dedication to customer satisfaction and quality. Join our community and make your moments memorable with Muggby – where your imagination brews to life.
Contact info
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, United Kingdom
- contact@muggby.co.uk
- muggby.co.uk
3.7
Average
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and easy to do
Easy to do and change it to suit me, fabulous idea and looks brilliant
March 27, 2024
Reply from Muggby
Thank you so much for your positive review! We're thrilled to hear you found the process easy and that you could personalise it to suit your taste. It's wonderful to know that you're happy with the final product and think it looks brilliant. We strive to provide a fabulous experience for our customers, and your feedback is greatly appreciated. We hope to serve you again soon with more excellent and easy-to-customise items!
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I ordered a personalised mug for my…
I ordered a personalised mug for my friends birthday,unfortunately the delivery company tried to deliver my order to the wrong house resulting in my order then becoming lost,after numerous emails with the delivery people and getting absolutely nowhere,I then contacted mugsby to inform them what had happened,they contacted the delivery company to rectify this keeping me informed throughout,I’m pleased to say my order was then delivered still in time for my friends birthday and it was exactly what I’d imagined it to be,if not better,my friend was thrilled with it,I can’t thank the company enough for their fantastic work and their help with my lost order that was no fault through them,would recommend this company and will definitely order again.
March 20, 2024
Unprompted review
Reply from Muggby
Thank you so much for your wonderful feedback and recommendation! We're genuinely sorry about the initial delivery issue, but are delighted that we could resolve it promptly and still get your order delivered in time for your friend's birthday. Hearing that the mug was exactly as you imagined, if not better, and that your friend was thrilled with it, truly warms our hearts. Your appreciation for our efforts to assist you through the process means a lot to us. We look forward to having the opportunity to serve you again and are committed to providing fantastic products and support every time. Thank you for choosing Muggby, and we can't wait to create more special items for you in the future!
My order arrived broken
My order arrived broken , and I have emailed the email addresses provided to get in contact Haswell as filling out a contact form , and am still a waiting a response, which will be a week tomorrow.
March 15, 2024
Reply from Muggby
Dear Kerri,
We are truly sorry to hear about the condition of your order upon arrival and the difficulties you've experienced in reaching us. We had an issue with our messaging system, but it has now been resolved. Please accept our sincerest apologies for this inconvenience. We are committed to rectifying this and will expedite the dispatch of a new order for you at the start of next week. We value your feedback and are keen to make this right. Thank you for bringing this matter to our attention, and we hope to resolve it to your complete satisfaction.
Best regards,
The Muggby Team
Beautiful mug
Easy to order , lots of choice, happy with the mug when it arrived, good quality.
I'd recommend.
March 14, 2024
Reply from Muggby
Thank you for your positive feedback and recommendation! We're delighted to hear you found our ordering process easy and were satisfied with the variety of choices available. It's great to know the mug met your expectations in terms of both design and quality. We strive to offer a seamless experience and high-quality products to our customers, and your endorsement means a lot to us. We look forward to serving you again in the future and hope to continue impressing you with our offerings. Thank you for choosing Muggby!
I'm still waiting for the delivery from…
I'm still waiting for the delivery from evri. Contacted them several times but no response .
Problem resolved very quickly
March 11, 2024
Reply from Muggby
Dear Kevin,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the delivery issue. We've looked into it and have arranged for a replacement order to be sent out to you this week. We're committed to ensuring your satisfaction and hope to resolve this to your full contentment. Please consider updating your review once you've received the replacement. Thank you for your understanding and patience.
Best regards,
Muggby Team
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Don't ask so much
March 8, 2024
Reply from Muggby
Thank you for the 5-star rating! We're thrilled to receive your positive feedback and will continue to work on making our process as straightforward as possible. Your support is much appreciated!
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