Mumzworld.com Reviews 905

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, kindness, and helpfulness, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting quick responses, effective problem-solving, and a supportive approach. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including fast delivery. However, some customers also noted issues with product quality, receiving incorrect or used items. There were also concerns regarding delivery services, with some experiencing late deliveries, orders sent to the wrong address, or a lack of coordination between customer service and logistics. A few people also mentioned dissatisfaction with packaging, particularly for baby items, and difficulties reaching the finance department for specific issues.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service and... See more

Product

Consumers find product experiences to be ambiguous. While some customers praise the quality of items like... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers express satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more

Company replied

Rated 5 out of 5 stars

Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more

Company replied

Rated 5 out of 5 stars

It was so lovely. Customer service representative(Mohamed Alaa) was so helpful, solved the issue quickly. Was so professional and solution orianted, knowledgeable. It was so pleasant to finalise my sh... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! Been looking for this toy for my daughter everywhere, to no avail. But found it on Mumzworld and was so happy! Very fast shipping to the UK and tracking updated all the way. Very i... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

905 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Khan G

Good service timely response Thank you.

August 21, 2024
Unprompted review
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Reply from Mumzworld.com

We're pleased to hear that you received good service and timely responses. Your satisfaction is important to us, and we appreciate your kind words. We look forward to serving you again in the future

Rated 5 out of 5 stars

Thanks always I m received my order…

Thanks always I m received my order mumz on time and thanks also raja vis delivery my shipment on time

August 20, 2024
Unprompted review
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Reply from Mumzworld.com

Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good support, and easy to follow up.

August 17, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for your 5-star review! We’re glad you appreciated our fast delivery, excellent support, and easy follow-up process.

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Rated 5 out of 5 stars

Thanks mumzworld I m received my order…

Thanks mumzworld I m received my order on time& raja also doing my delivery on time

August 17, 2024
Unprompted review
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Reply from Mumzworld.com

We appreciate your kind words! Thank you for the 5-star review and for recognizing Raja’s timely delivery.

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Rated 5 out of 5 stars

Thanks Raja for you honest services…

Thanks Raja for you honest services delivering our parcel

August 16, 2024
Unprompted review
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Reply from Mumzworld.com

We appreciate your kind words about Raja and our timely delivery! Thanks for the 5-star review.

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Rated 5 out of 5 stars

Delivery was quick and the Delivery…

Delivery was quick and the Delivery agent Raja updated me about the delivery promptly, the package came in good condition

August 9, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for sharing your feedback with us!
Ensuring our customers receive their orders in good condition is of the utmost importance to us

Rated 4 out of 5 stars

Amazing company

Amazing company. One stop solution for all my needs

August 1, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for recognizing Mumzworld as an amazing company that provides exceptional service and products to meet all your shopping needs. Feedback like yours validates our commitment

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Rated 5 out of 5 stars

Amazing delivery service

Amazing delivery service.
Thank you so much agent Raja for your dedication. Always taking photos of my orders and making sure they are in the right place!

August 9, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for your wonderful 5-star review! We are delighted to hear that you were so pleased with the dedication and care provided by our hero, Raja.

Rated 5 out of 5 stars

Really on time for every delivery 👏👏👏👏👏…

Really on time for every delivery 👏👏👏👏👏 thank you so much

August 9, 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thank you for taking the time to share your experience with Mumzworld
We are so happy to hear that our deliveries have consistently been on time, which is a top priority for our team.

Rated 5 out of 5 stars

Amazing Experience ❤️

The over all products they have is good..the delivery is fast and very convenient to buy products for my niece. I love the over all products category and accessibility of the website.

July 7, 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

We're glad you love our product range and speedy delivery! Mumzworld is happy to make shopping for your niece a breeze.

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