I bought 3 bodyboards with 3 biceps leashes. One of the bicep leashes came without the black insert to connect to the board so could not use one of the new boards.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really happy with my experience with Mundo Surf. I ordered a board bag recently, but unfortunately I chose the wrong size myself and it didn’t fit my board perfectly. I contacted their support tea... See more
Company replied
I bought a bodyboard online. Ignacio contacted me because the board they had was signed and waxed by the designer Amaury Lavernhe and so it wasn’ in it’s original packing anymore : very delicate to a... See more
Company replied
I am giving 5 stars not because everything went smoothly but because of how Mundo-Surf handled the fact that it didn’t. My surfskate didn’t arrive when expected (not too surprising with covid/xmas) an... See more
Company details
Written by the company
Tienda de surf, bodyboard y skate.Gran variedad de tablas, quillas, leash, grip, fundas, trajes de neopreno y accesorios surferos. Compra online o en nuestra tienda de sevilla.
Contact info
calle de la tecnología 22, 41120, Gelves, Spain
- 00 (34) 955 439 494
- info@mundo-surf.com
- mundo-surf.com
4.7
Excellent
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and perfect.
September 5, 2020
Unprompted review
Advertisement
Ordered yesterday, received today.
Ordered yesterday, received today! I am STOKED and will order again for sure. Mahalo
August 18, 2020
Unprompted review
never received
ordered june 4th, it’s june 30th and no shipping update, don’t think it’ll ever come
contacted them a few weeks back and they hastily told me to “just be patient,” this isn’t the first time i’ve ordered from EU to US so i don’t see as to why it would take this long
June 30, 2020
Unprompted review
Reply from MundoSurf
Hi Gabriel, your parcel have been delivered on August 4th. Sorry for the delay, look like the US custom block the parcel a longtime. We now offer UPS for 48 hours delivery to the US.
Regards,
Sebastian
WORST EXEPRIENCE EVER
Very disappointed. Bought 2 surfboards. Slow delivery and on arrival 1 surfboard was broken. Because I did not check the right box with the delivery man they do not want to refund. LIARS. They claim to give your money back without questions asked. VERY VERY VERY BAD EXPERIENCE: WILL NEVER BUY AGAIN.
June 29, 2020
Unprompted review
Reply from MundoSurf
Hi Fransje,
We clearly indicate on the mail we send to inform that your parcel have been shipped, that, when receiving the parcel, you have to indicate any damage on the packaging to get covered by the insurance. Otherwise, it s impossible to know if the damage have been done by the carrier or not.
Regards,
Sebastian
Such a shame they're so lame
Such a shame they're so lame! I ordered a board sock for a trip. A week passed with no shipping info or contact. I then emailed and whatsapp'd, no response. The next day I phoned, no response. A day after this I call on whatsapp, no one picks up. Then I receive a whatsapp message saying they do not have the item in stock... 11 days after I made the order! I am about to go on a trip and specifically ordered it for the trip. What a joke. Yes mistakes happen from time to time but this is just lame. Then when I asked for a refund they gave me the cold shoulder, did not respond and ignored my messages. Thankfully I paid with paypal who refunded me.
August 9, 2019
Unprompted review
Advertisement
I ordered 2 weeks ago and have still…
I ordered 2 weeks ago and have still not received my order. They have promised delivery the day after twice but not shown up. Now they have stopped responding.
The item I bought were shown as in stock on the website and with 2 days delivery time. Then they contacted me after 3-4 days and said that the items wasn't in stock. They offered me another much more expensive product (no discount offered which would have been normal when they sell something as in stock when they don't have in stock). I paid the extra difference but haven't had any delivery yet. They are telling me they have shipped the item but they can't give any tracking number or tell me where it is. They told me it was shipped on Monday and was going to be delivered on Tuesday. Nothing arrived, then it was going to be delivered Wednesday, nothing arrived. Then they stopped answering and are not giving any info. I see on the reviews here that this has happened to more customers. I wish I had read here before I bought.
December 21, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.