Murphy Home Reviews 

37,049
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 5,637 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, especially the delivery teams, who are noted for their efficiency and friendly demeanor. The delivery service itself is frequently highlighted for being prompt, on time, and for the careful assembly and removal of packaging, making the process hassle-free for consumers. People are also very satisfied with the high quality and appearance of the products. The company's customer service receives high praise for excellent communication from start to finish, with many appreciating the responsive and understanding approach. Reviewers frequently mention that the overall service is exceptional, making interactions pleasant and straightforward. This commitment to customer satisfaction ensures a smooth and positive experience for most people.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising the punctuality and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Product

Users describe positive interactions with product, consistently expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting it as excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Could not be happier with my experiences with Murphy Home, all aspects have been a learning experience on how customers should be treated. From the sales to the support and especially the delivery guy... See more

Company replied

Rated 5 out of 5 stars

Iris was very helpful and friendly when I placed an order online. Provided prompt updates and help with organising a suitable delivery date.Very happy that she also took some photos of the furniture a... See more

Company replied

Rated 5 out of 5 stars

Martin and Jamie were so pleasant and helpful. The delivery was on time. There was no mess. They removed the old 5 seater cornerpiece and delivered the new furniture in such an effective manner and... See more

Company replied

Rated 5 out of 5 stars

We purchased the Harrison bed and are very satisfied with the quality and look of the bed , very solid piece of furniture and looks stunning in our room. Paul & Bernard delivered and assembled the bed... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Established in 1974, Murphy Home (previously Michael Murphy Home Furnishing) is Ireland’s leading independent, family-owned furniture retailer. With six stores nationwide and a strong, award-winning online presence, Murphy Home offers a curated range of quality furniture and home accessories designed to bring style and comfort to Irish homes.


Contact info

5.0

Excellent

TrustScore 5 out of 5

37K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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5.0

All reviews

(37,049)

4,939 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very professional service

Rory and Cezany were great this
morning . .. they were on time and gave me a 15 min ETA text which was really helpful.
The furniture was assembled quickly with no mess and all packaging removed.
I am very happy with the service they provided. Thank you guys

August 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Sean and Alan - furniture delivery

Sean and Alan arrived at the given time, had furniture assembled and packaging removed within minutes. Very efficient and friendly. Delighted with my furniture and interactions with all staff

August 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Thanks Sean and Alan

Thanks Sean and Alan!
Great service and customer service :)

August 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for leaving 5 stars Rebecca! Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Paul and Shane called to us before 7 am…

Paul and Shane called to us before 7 am this morning .They were so friendly and they had chairs put together in no time .We are very pleased with the service we get from Murphy homes .

August 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for leaving us with such positive feedback. We are so happy to hear that you are pleased with the service you received. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Brilliant

Brilliant! On time, unpacked, assembled and placed furniture where we wanted it. Thank you!

August 4, 2026
Unprompted review
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Reply from Murphy Home

That is great to hear, thank you for sharing your review. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Professional and on time

Sean and Alan from the home delivery team were very professional and on time. The lads very kindly unwrapped the item and carried it to the room I needed it in. 10/10

August 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Delivery drivers were great

Delivery drivers were great, no issues at all. Set the unit up for us, and took away all the packaging

August 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Furniture delivered on 29/7/26

Furniture delivered on 29/7/26. Very professional service from Paul and Bernard. Arrived on time and got a call 5 minutes before they arrived.

July 29, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

That is brilliant to hear, thank you for taking the time and leaving a review. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

I had a great experience with Murphy…

I had a great experience with Murphy Homestore. The store offers a good selection of quality furniture and home products, with excellent customer service from start to finish. The team was very friendly, helpful, and professional.
A special mention to Anush and Luciana, who were both incredibly kind and attentive. Anush was a genuinely nice guy who went above and beyond to help, while Luciana was professional, welcoming, and made sure everything was handled smoothly. Their positive attitude and dedication really stood out.
I would highly recommend Murphy Homestore and look forward to shopping there again.

August 3, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for the amazing review! Really happy to hear that you had such a good experience shopping with us and a great service from our Sales Team. We hope to see you again soon. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Norman came to fix the zip on my sofa…

Norman came to fix the zip on my sofa and did a fantastic job. He arrived on time, worked very quickly, and had everything sorted in no time. I really appreciated his prompt and efficient service.

August 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for the great review! We are so happy to hear that you are very happy with the service you received from our Service Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Rory & Cezary have delivered furniture…

Rory & Cezary have delivered furniture to my home today & on two other occasions.
They were both so polite and efficient they had the furniture assembled in no time, they took the packaging away and placed it exactly where I wanted it.
The furniture is high quality and looks beautiful.

August 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Dermot in Murphy Home in Airside was a…

Dermot in Murphy Home in Airside was a pleasure to deal with. He made our experience in store so easy, as he was so knowledgeable & helpful. Would recommend.

August 3, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

That is great to hear, thank you for leaving such great feedback for our team Lisa! Kind Regards, Murphy Home.

Rated 5 out of 5 stars

We bought the Harrison Bed

We bought the Harrison Bed, the quality is amazing, very solid piece! The delivery was very quick , within a week of ordering. The delivery guys Paul and Bernard were very professional and had the bed together in no time. Overall very happy customer with furniture and service.

July 27, 2026
Murphy Home logo

Reply from Murphy Home

That is brilliant to hear, thank you for taking the time and leaving a review. Kind Regards, Murphy Home.

Rated 1 out of 5 stars

Said item in stock when ordering

Said item in stock when ordering
Paid & a few days later got email to say item not in stock & would be available in around 4 weeks
No offer of refund ….
Very poor service

July 20, 2026
Rated 5 out of 5 stars

Dermot is very helpful and…

Dermot is very helpful and professional, he assisted us to choose our mattress and bedframe with professional and advice. We bought 2 mattress and a bed gram from him. Highly recommended!

August 1, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for the amazing review! Really happy to hear that you had such a good experience shopping with us and a great service from our Sales Team. We hope to see you again soon. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Paul and Bernard arrived on time very…

Paul and Bernard arrived on time very pleased with the assembly of our furniture and old ones taken away recommend Michael Murphy for furniture everything went smoothy

July 31, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 4 out of 5 stars

Recliner sofa

We bought recliner sofa from Murphy Home for the first time. In store we were dealing with Louise, she was brilliant help and nothing was problem. Reason for just 4 stars is we run to bit of troubles with delivery. When the original delivery happened only our daughter was at home, as we both work day shifts Mon-Friday, delivery was not successful as delivery guys couldn't fit sofa through front door(we have standard size door and sofa also standard size-nothing big), guys said the door has to come out, which they are not allowed(understandable), as speaking with them over phone, I asked if they could put it through window and instant reply without even trying/measuring was NO. So the solution was, that we agreed over phone, that it will be redelivered on Saturday(agreed with their supervisor), I'll be home and will take the doors of. When I got home that day and measured size of doors and window, I could clearly see, that it would fit through as 10cm wider(great-ready for Saturday), then on Friday afternoon I rang office to confirm Saturday delivery as I didn't receive the message and what a surprise when I was told that it was not booked for us(very disappointing when you spent over €3k on sofa), after long conversation over the phone and insisting that it has to happen that Saturday, otherwise I'll cancel the order we got delivery spot. On Saturday different delivery guys came in who were absolutely fantastic and sound, sofa was delivered into house in 5min through the window as I suggested in first place.

July 4, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for your feedback Filip, we’ll make sure to pass your review onto the team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Paul and Bernard were very efficient…

Paul and Bernard were very efficient and friendly.

July 24, 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

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