Thilaj and Devon were so supportive! Our purchase has taken longer than expected due to issues on the seller's side but Thilaj and Devon communicated throughout, helped us understand our first home pu... See more
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Akna and Vevin were amazing throughout the whole process of buying our house. They were professional, efficient, and kept us well informed at every stage. Everything was explained clearly, and an... See more
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Listen, these guys are great. Really customer focused, professional and lovely to boot. Very reasonably priced but I never felt underwhelmed by the process. Really heldy hand through what was a s... See more
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Absolutely delighted with the service provided by Muve conveyancing. Selling our old home and buying our new one was handled superbly by Sherandi & Hasini. Communication was superb throughout the whol... See more
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Company details
About Muve
Written by the company
At Muve, we’re transforming the home-moving experience by eliminating the
legal black hole that causes delays and uncertainty.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Contact info
Oriel House, 26 The Quadrant, , TW9 2PR, Richmond, United Kingdom
- 020 3907 4409
- customerservice@muve.me.uk
- muve.me.uk
4.6
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BE WARY OF THIS COMPANY !!
This is the second time I have used MUVE. On the first occasion, which was a very simple sale, the process ran smoothly, communication was frequent, and continuity of personnel was evident.
Unfortunately, on the second occasion, a much more complex sale and purchase transaction in a chain, the process ran well for the most part, but on the lead up to completion, the service efficiency, effectiveness, clarity and communication all deteriorated rapidly. This was a great shame because up until that point I was satisfied with the service and would have rated the company 4 stars. But as we all know, the most important element of a solicitor's service is right at the end when paperwork and payment flow and communication has to be at it's very best. This is the time when emotions run highest, time is of the essence, and regular, accurate and timely communication are all critical. Unfortunately in my case, on the date of completion everything slowed to a crawl, communication broke down, vitally important deadlines were not communicated, and misleading and contrary information was provided as to the reasons for the issues arising. What is even more galling, is that I paid their 'expedition' fees because exchange and completion were within 5 working days of each other ! I certainly didn't receive value for money from this additional payment. But the primary gripe I have, is that this company owe me money. £2,700 - so not an insignificant amount. This amount related to an early repayment charge being incorrectly quoted on a 'draft' mortgage redemption statement from First Direct. It was listed in error as payable on the draft mortgage redemption letter from my bank, First Direct, supplied on April 16, but was removed (as agreed between the bank and myself) when the final mortgage redemption letter was requested by Muve on the actual day of completion, April 21. Because the conveyancing team at Muve didn't request this early enough on the day of completion (as instructed by me to do so some 5 calendar days previously), the letter could not be produced by First Direct in time to meet the 1pm contractual deadline that all the solicitors in the chain had agreed between themselves - but which was never communicated to me. At 12:09pm I was advised by my conveyancer that I would have to pay the additional £2,700 in order to complete before the 1pm deadline - or face additional legal costs. I suggested I pay less the £2,700 but they assured me any additional payments would be reimbursed promptly post completion as soon as the final redemption statement letter arrived from First Direct. They also said they would issue me with a revised completion statement - which they have failed to do. Since April 21, I have been unable to reach either my conveyancer (Dinithi Panagoda) or my case 'owner' Hanaan Rizwan. They are ignoring repeated e-mails asking for updated documentation and repayment of monies outstanding. This 'radio silence' is worse than receiving unfavourable communication and is simply inexcusable. This is supposed to be a professional company offering conveyancing services. It appears to me (I have no proof) that they are experiencing high staff turnover, - probably through inadequate training, or too few staff for the workload they're contracting for. Dinithi is the second conveyancer assigned to my case. I did manage to speak with her once (they employ gatekeepers when you phone to deflect/reduce/avoid one to one contact) and it was obvious from that conversation that she was inexperienced. I have already raised an official complaint through the Muve website detailing this issue, but felt honest and balanced feedback was also necessary on Trustpilot so that those people who choose to employ Muve's services, have more live cases to review and use to make informed decisions prior to engaging with this company. I'm not categorically saying don't use them, just tread carefully.
April 21, 2026
Unprompted review
Reply from Muve
Dear Simon,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide. Your feedback is important, and we fully acknowledge the concerns you have raised.
To ensure this is addressed properly, please be assured that this has been raised as a formal complaint, and a dedicated agent from our Resolutions Team will review the matter thoroughly. They will be in contact with you to discuss your concerns and assist in resolving the issue.
Kind Regards,
Aamirah
Team MUVE
We had a really positive experience…
We had a really positive experience with Muve Conveyancing.
Caushaal Thiyagarajah and Tiyasha De Silva were both excellent throughout the process. They kept us well informed at every stage, which made everything feel much less stressful. Communication was clear and timely, and they were always helpful when we had questions.
We also really appreciated their flexibility, they were able to delay things when we needed, which made a big difference for us.
Overall, a smooth and professional service. I’d happily recommend them.
March 23, 2026
Unprompted review
Reply from Muve
Dear Jillian,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Muve Conveyancing and that the service felt smooth and stress‑free throughout.
It’s wonderful to know that Caushaal Thiyagarajah and Tiyasha De Silva kept you well informed at every stage and provided clear, timely communication whenever you had questions. We’re also pleased that their flexibility helped accommodate your needs — this can make a big difference during a transaction, and we’re glad it supported you along the way.
Thank you again for your kind recommendation and for choosing Muve. We truly appreciate your feedback and will be sure to pass it on to the team.
Kind regards,
Aamirah
Team Muve
Absolutely delighted with the service…
Absolutely delighted with the service provided by Muve conveyancing. Selling our old home and buying our new one was handled superbly by Sherandi & Hasini. Communication was superb throughout the whole process. Even when we were stressed at certain points they put our minds at ease and dealt with any issue promptly. Thankyou again and would highly recommend Muve for your selling and buying conveyancing needs.
April 27, 2026
Unprompted review
Reply from Muve
Dear Steven,
Thank you so much for taking the time to share your feedback.
We’re absolutely delighted to hear that you were so pleased with the service provided during both the sale of your previous home and the purchase of your new one.
It’s wonderful to know that Sherandi and Hasini handled everything superbly and that their clear communication and prompt support helped put you at ease, especially during more stressful moments. Supporting clients through both sides of a transaction can be demanding, so we’re really pleased their reassurance and responsiveness made the process feel manageable and well‑handled for you.
Thank you again for your kind words and strong recommendation. We’ll be sure to pass your appreciation on to Sherandi and Hasini.
Kind regards,
Aamirah
Team Muve
First time buyers
Both Hiruni and Pramita made the process as stress free as possible. As first time buyers they helped us through it all. Email correspondence was always clear and quick. Should we not understand anything they would go into further detail to make sure we did. They were great at updating us on the process as well as keeping to our ideal completion date.
April 24, 2026
Unprompted review
Reply from Muve
Dear Thomas,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Hiruni and Pramita were able to make the process as stress‑free as possible for you as first‑time buyers.
Buying your first home can feel overwhelming, so it’s wonderful to know that their clear and prompt communication, along with their willingness to explain things in more detail when needed, helped give you confidence throughout. We’re also pleased that they kept you well updated and supported you in achieving your ideal completion date.
Thank you again for choosing Muve and for sharing your positive experience. We wish you every happiness in your new home.
Kind regards,
Aamirah
Team Muve
Smooth, Efficient Service with Excellent Communication
I had a really positive experience with my conveyancers and would happily recommend their services.
From the outset, they explained the entire process clearly and were always happy to answer any questions I had. As a solo buyer, this made a huge difference and ensured I felt confident and well-informed at every stage.
They were also incredibly efficient, completing the whole process in just 7 weeks, which ultimately saved me money on my rental property. Their online portal was another standout feature, making it easy for both myself and the estate agents to track progress and stay updated throughout.
Towards the end of the process, there were a few administrative errors. However, these were acknowledged quickly, and I appreciated the team taking accountability and apologising. Importantly, these issues did not impact the completion date at all.
Overall, a smooth and efficient service with great communication throughout. I would definitely use them again in the future.
March 27, 2026
Unprompted review
Reply from Muve
Dear Miss Hindle and Mr Wright,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you had a really positive experience and felt well‑supported throughout your purchase.
It’s great to know that clear explanations from the outset, efficient handling of the transaction, and the use of our online portal helped you feel informed and confident as a solo buyer. Completing within seven weeks is a fantastic outcome, and we’re pleased this also helped reduce costs on your rental property.
We appreciate your understanding regarding the administrative errors towards the end of the process. While we’re sorry these occurred, we’re glad they were acknowledged promptly and, importantly, had no impact on your completion date.
Thank you again for your kind recommendation. We’d be delighted to support you again in the future.
Kind regards,
Aamirah
Team Muve
Asjaadh and Hasthinka
Asjaadh and Hasthinka worked with us through a very tough and challenging sale of our property, working their way through several lengthy complications and frustrations with ease. It was a challenging process but they worked hard and we completed with ease. Thank you both.
April 23, 2026
Unprompted review
Reply from Muve
Dear Andy,
Thank you so much for taking the time to share your feedback.
We appreciate you recognising the challenges involved in your property sale and are delighted to hear that, despite the complexities, Asjaadh and Hasthinka were able to support you effectively throughout the process.
Property transactions can sometimes present unexpected hurdles, so it’s great to know that their hard work, persistence, and guidance helped steer things through to a smooth completion.
Your kind words will mean a great deal to them, and we’ll be sure to pass on your thanks.
Thank you again for choosing Muve.
Kind regards,
Aamirah
Team Muve
This is the second time we have used…
This is the second time we have used Muve and are more than happy with this company for selling property, they are quick in getting to exchange of contracts and are always on the end of a phone. They give weekly updates which is so reassuring
Sumatra shabdeen has been our main of contact who has been brilliant. Nisali Dias who was our conveyancer was also brilliant and very efficient. We can not fault them
April 16, 2026
Unprompted review
Reply from Muve
Dear Amanda,
Thank you so much for your lovely feedback and for choosing Muve once again. We’re delighted to hear that you were more than happy with the service and that the regular updates and ease of contact helped reassure you throughout the sale.
It’s wonderful to know that Sumaiya Shabdeen provided brilliant support as your main point of contact, and that Nisali Dias delivered an efficient and professional conveyancing service. Your kind words will be shared with them both.
Thank you for your continued trust, we truly appreciate it and are delighted we could assist you again.
Kind regards,
Shalini
Team Muve
Excellent support grom Sajith & Debrah.....
Sajith Chandrakumar & Debrah Johnson have been very informative, responsive, helpful and considerate. They did their best to fit into our schedule. Many thanks.
April 9, 2026
Unprompted review
Reply from Muve
Dear David,
Thank you for your kind feedback. We’re delighted to hear that Sajith Chandrakumar and Debrah Johnson were informative, responsive, and supportive throughout your experience. It’s wonderful to know they were able to accommodate your schedule and assist you effectively.
Kind regards,
Shalini
Team Muve
we had a smooth engagng house buying Process
We had a smooth engagng house buying process. the communication was open and wnquiries were swiftly dealth with. Pramita and Vevin did a great job all through to completion.
February 25, 2026
Unprompted review
Reply from Muve
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that your house‑buying process was smooth and engaging, and that communication was clear with enquiries handled promptly throughout.
Pramita and Vevin will be very pleased to know their support and dedication helped carry your matter through successfully to completion. We truly appreciate you taking the time to share your experience.
Kind regards,
Shalini
Team Muve
Top service! Charithma, Ranjit and team!
Really happy with the service from Muve. Everything was fully online and made life really easy. Charithma was amazing throughout — always responsive, great at explaining things in plain English, dealt with all relevant parties promptly, and was particularly accommodating of my overseas time zone. Sajith kept all parties updated with regular weekly check-ins throughout the process. Would happily recommend Muve to anyone buying or selling a property. Many thanks team!
April 24, 2026
Unprompted review
Reply from Muve
Dear Mohamed,
Thank you very much for your fantastic feedback. We’re delighted to hear that you were so happy with the service you received from Muve and that our fully online process made things easier for you.
It’s wonderful to know that Charithma provided such responsive and clear support throughout, especially in accommodating your overseas time zone and explaining everything in plain English. We’re also pleased that Sajith’s regular weekly updates helped keep all parties aligned and informed.
Your recommendation means a great deal to us, and we sincerely thank you for your kind words and trust in our team.
Kind regards,
Shalini
Team Muve
Tiyasha & Nisali were fantastic from…
Tiyasha & Nisali were fantastic from start to finish. Being FTB I was incredibly nervous about the whole process however they were very patient with me and answered my many many questions in good time without making me feel like an idiot. We started our homebuyer journey in January and are due to complete next week. There are some mixed reviews on here but I am pleased to say ours was a positive experience and I’m sure that’s down to Tiyasha & Nisali. Thank you both so much.
April 23, 2026
Unprompted review
Reply from Muve
Dear Customer,
Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear that your first‑time buyer journey has been a positive one and that you felt supported throughout the process.
It’s wonderful to know that Tiyasha and Nisali were able to reassure you, answer your questions patiently, and provide clear guidance from start to finish. Helping first‑time buyers feel confident and comfortable is something we take great pride in, so your comments will mean a lot to them.
We’re pleased to hear you’re close to completion and wish you all the very best as you take this exciting next step. Thank you again for choosing Muve and for your kind recommendation.
Kind regards,
Shalini
Team Muve
Amazing experience
Amazing experience, Sajith and Vihara were always responsive and helpful. They kept us informed at every stage! I would highly recommend their services. Thank you for your help with everything, you both made the process a lot smoother.
April 25, 2026
Unprompted review
Reply from Muve
Dear Jemma,
Thank you for your wonderful feedback. We’re delighted to hear that you had an amazing experience and that Sajith and Vihara were consistently responsive, helpful, and kept you informed at every stage.
It’s great to know they helped make the process smoother for you. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Shalini
Team Muve
Great service from Muve.
This is the second time we have used Muve.
Great service throughout the sale of our property from start to finish.
Adisha and Thisanja were very professional, and kept us up to date with the progress so we were always certain of what stage we were at.
I would recommend Muve to anyone who is buying/selling property.
February 26, 2026
Unprompted review
Reply from Muve
Dear Andrew,
Thank you very much for your kind feedback and for choosing Muve again. We’re delighted to hear that you received great service throughout the sale of your property and that the process ran smoothly from start to finish.
It’s wonderful to know that Adisha and Thisanja kept you well informed and provided professional support at every stage. Your recommendation means a great deal to us, and we truly appreciate your continued trust in Muve.
Kind regards,
Shalini
Team Muve
I was completely impressed with Sarah…
I was completely impressed with Sarah Roberts's professionalism, great customer service mind, friendly. She is really good at following up.
I am grateful to Sarah for all the hard work that she has done to complete the sale.
I want to thank Imaadh Razick as well. He supported me with the admin tasks.
April 25, 2026
Unprompted review
Reply from Muve
Dear Thanita,
Thank you very much for your kind feedback. We’re delighted to hear that you were impressed with Sarah Roberts’ professionalism, friendly approach, and excellent follow‑up throughout the sale of your property.
We’re also pleased to hear that Imaadh Razick was able to support you effectively with the administrative aspects of the process. Your recognition of their hard work is truly appreciated and will be shared with them both.
Thank you for choosing Muve, and for taking the time to share your experience.
Kind regards,
Shalini
Team Muve
I was originally quoted 12 weeks for…
I was originally quoted 12 weeks for the sale to go through - there is no chain involved and the process should have been really straightforward. It has now exceeded 27 weeks and the sale is still not concluded. I sent an official complaint after six months and have had no serious reply from that - the whole process has been very stressful and difficult....I used their services because of the good reviews I had seen on trustpilot - I feel very let down....
April 13, 2026
Unprompted review
Reply from Muve
Dear John,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the delays and the distress this has caused, particularly given the expectations set at the outset and the absence of a chain.
We have taken your feedback seriously and have logged this matter as a formal complaint. We apologise that you feel your earlier complaint was not responded to appropriately, and we understand how disappointing and stressful this situation must be.
A member of our Resolution Team will review your case in full. Your concerns will be investigated thoroughly as part of this process.
Thank you for bringing this to our attention. We appreciate the opportunity to review what has happened and to address your concerns properly.
Kind regards,
Shalini
Team Muve
Brilliant service
Worked with Janitha as my conveyancer, Zainab as my account manager, both were really attentive and ensured a seamless transition, Janitha went above and beyond constantly and was super proactive, I do intend to purchase another property in the near future and really hope I have the pleasure of dealing with Janitha again.
April 24, 2026
Unprompted review
Reply from Muve
Dear Customer,
Thank you very much for your wonderful feedback. We’re delighted to hear that you received such brilliant service and that your experience felt seamless throughout.
It’s fantastic to know that Janitha went above and beyond with her proactive approach and dedication as your conveyancer, and that Zainab provided attentive and supportive account management along the way. Your kind words will mean a great deal to them both.
We truly appreciate your trust in Muve and would be delighted to assist you again when you’re ready to purchase your next property.
Kind regards,
Shalini
Team Muve
Would recommend
Chanuka and Owin were diligent and professional throughout the experience. We had to deal with incredibly problematic solicitors on the sellers side who offered no communication or urgency towards Muve or through the Estate Agents but Chanuka kept us consistently updated. Really friendly and polite made a frustrating period a lot easier!
April 14, 2026
Unprompted review
Reply from Muve
Dear Alex,
Thank you for your kind recommendation and for sharing your experience. We’re delighted to hear that Chanuka and Owin remained diligent and professional throughout, especially while navigating challenges on the seller’s side.
It’s great to know that Chanuka’s consistent updates and the team’s friendly, polite approach helped make a frustrating period easier for you. We truly appreciate your trust in Muve and your thoughtful feedback.
Kind regards,
Shalini
Team Muve
We are highly appreciate of the service…
We are highly appreciate of the service provided to me during the process of handling our house purchase. Although the case had its challenges, it was managed in a highly professional and skilled manner. The team remained patient and supportive throughout until completion. Communication was excellent, quick and clear responses at every stage. A special thank you to sharmila and Aaqib for their outstanding support and dedication.
Thank you to all the staff at Muve.
March 31, 2026
Unprompted review
Reply from Muve
Dear Aysha,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that, despite the challenges involved, your house purchase was handled in a professional and supportive manner through to completion. It’s great to know that our team’s patience and clear communication helped make the process smoother for you.
A special thank you for recognising Sharmila and Aaqib for their outstanding support and dedication, we’ll be sure to share your kind words with them.
Thank you once again for choosing Muve. It has been a pleasure assisting you.
Kind regards,
Shalini
Team Muve
Excellent communication
Excellent communication from both Nishanth and Ruwinya. Kept us informed on progress along the way
April 17, 2026
Unprompted review
Reply from Muve
Dear Peter,
Thank you for your kind feedback. We’re delighted to hear that Nishanth and Ruwinya provided excellent communication and kept you well informed on progress throughout the process.
Kind regards,
Shalini
Team Muve
Good service
Very good service, thanks Gautham and Tirani..very professional, easy to contact and quick replying of all of queries. Thanks again.
April 24, 2026
Unprompted review
Reply from Muve
Dear Prince,
Thank you for your feedback. We’re pleased to hear that you were happy with the service provided.
Kind regards,
Shalini
Team Muve
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