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Muziker Reviews 

548
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and frequently point out that orders arrive securely packaged, fully tracked, and in absolutely pristine condition. Many people also appreciate the remarkably user-friendly website, the smooth and painless ordering process, and the solid quality of the wonderful products received. However, some customers also noted occasional shipping delays, rather expensive postage fees, or frustrating difficulties with specific third-party delivery companies. A few other people experienced issues with faulty items, missing components in the box, or unexpected performance problems shortly after delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting solid build quality and items... See more

Delivery service

People report positive experiences with delivery service, highlighting fast shipping and dispatch times.... See more

Service

Reviewers mention positive feedback about service, highlighting prompt, efficient, and friendly experiences.... See more

Order

Users describe positive interactions with order, noting that the website is easy to use and orders are quick... See more

Quality

Clients share positive opinions on quality, noting that items arrive well packaged and in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying was simple but getting the Sibelius programme to install was not as easy. It would be much more easy for not very tech people such as myself if the licence key and the code to activate it were... See more

Company replied

Rated 5 out of 5 stars

Despite my anticipation, the item hasn't arrived yet, even though the delivery date has passed. I've reached out multiple times via email, but unfortunately, haven't received a response.

Company replied

Rated 5 out of 5 stars

Absolutely splendid company to order from. No issues at all from point of sale to delivery. Item arrived in super quick time, fully tracked and in excellent condition. Top notch customer service

Company replied

Rated 5 out of 5 stars

God solid product arrived here fast. Top-notch customer service, any questions got answered promptly. Once delivered unit working properly on your one concern, the UBS lead wasn't in the box, but some... See more


Company details

  1. Musical Instrument Store
  2. DJ Supply Store
  3. Electronics Store
  4. Recording Studio
  5. Sheet Music Store
  6. Home Audio Store

Written by the company

A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.

Experience music in all its facets

Written by the company

Guitars, drums, keyboards, studio and audio equipment, LPs & merch
Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.

Shop with confidence at Muziker

Easy returns, own service center and professional support

Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.

Contact info

Promotion box for Muziker

Muziker is a major e-commerce player

We deliver instruments & music accessories to 35 European countries

4.4

Excellent

TrustScore 4.5 out of 5

548 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(548)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Speakers arrived fairly quick taking in to account they were coming from Europe.

January 30, 2025
Muziker logo

Reply from Muziker

This review totally made our day! We're overjoyed to hear you're enjoying your purchase from Muziker. We put a lot of care into selecting the best gear, and it's so rewarding to hear it's making you happy.

Rated 1 out of 5 stars

SCAM

SCAM - do not purchase from this company. They inadequately packaged an item to avoid damage during delivery. Then refused my claim and tried to blame the damage on me, even though i returned the item to them in the exact condition and packaging it was delivered in and through their own courier service.

The dragged the whole process out over and beyond the 30 day period seemingly so that they could ensure i have no rights to reclaiming my money. Other reviews indicate the same experience. DO NOT BUY FROM MUZIKER

December 20, 2024
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Reply from Muziker

Dear Rosie,
We deeply regret that your experience didn't meet your expectations. We want every customer to be happy, and we're committed to making things right. Please feel free to reach out to us directly so we can discuss how we can improve your experience.
Kind regards,
Dorota
Muziker

Rated 3 out of 5 stars

The Bromo BAT 4 MCE is lovely

The Bromo BAT 4 MCE is lovely, but this model is supplied with a padded bag, and mine was not, otherwise I'd have given 5 stars. I'm going to get another Bromo guitar, but from another dealer, only due to the bag not being supplied, sorry to say, and these things really do matter.

regards Paul

January 22, 2025
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Reply from Muziker

Dear Bruce,
We appreciate you sharing your experience with us. We take all feedback seriously and are committed to making improvements based on what we hear from our customers.
Kind regards,
Dorota
Muziker

Rated 5 out of 5 stars

Great experience

Great experience, delivery took a little while but well worth the wait.

January 29, 2025
Unprompted review
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Reply from Muziker

Thanks a million for sharing your positive experience! We love hearing from satisfied customers like you. It inspires us to keep doing what we love and providing the best possible service.

Rated 5 out of 5 stars

A good experience

Great price, well packaged bass that was out of stock everywhere else.

Delivery from Slovakia to Scotland in under 6 working days (9 days in total), just 1 day later than quoted but that was due to UPS not Muziker. Website Live Chat is good and responsive to enquiries, and the site link to tracking the parcel worked well. Would buy from Muziker again. Recommended!

January 16, 2025
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Reply from Muziker

We're over the moon about your review! It's customers like you who make our work so rewarding and remind us why we do what we do. Thanks for being a part of the Muziker family!

Rated 5 out of 5 stars

Everything was so easy and no hassle,my…

Everything was so easy and no hassle,my guitar arrived safely and very well packaged.i love the it is a amazing guitar,plays great & sounds fabulous keep up the good work and as soon as I have saved up enough money I'll be having another one.

January 14, 2025
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Reply from Muziker

This is the best kind of feedback we could ask for! We're so happy to hear you're loving your experience with Muziker. We'll keep striving to exceed your expectations in the future.

Rated 5 out of 5 stars

Excellent pallette knife of the shape I…

Excellent pallette knife of the shape I particularly wanted but couldn't find elsewhere.
Great service from Muziker. Delivered earlier than stated. Well packaged.

December 28, 2024
Unprompted review
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Reply from Muziker

Hello Luke,
Thank you for your nice feedback and we're looking forward to your next visit.
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Ordered from the UK, excellent golf set

My first order which was before Christmas didn’t arrive but that was down to UPS messing up the delivery, Muziker gave me £25 off my next order so I reordered and they arrive a week later. I live in the UK so they’re £250 cheaper than American Golf! Absolute bargain. Excellent quality of product

December 30, 2024
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Reply from Muziker

Hello Martin,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, quick delivery, product as described, all round good experience, no hassle.

December 29, 2024
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Reply from Muziker

Hello Lee,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 2 out of 5 stars

Delivery taking forever, still not arrived.

On the positive side the buying process was easy and the discount made the purchase very attractive. But whist I appreciate the purchase was over Christmas it still hasn’t arrived.The delivery date has already moved back by two days and from what I can see it’s still according to UPS in Nuremburg. Sadly this delay would make me think again from buying Muziker and paying such a high delivery cost.

December 27, 2024
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Reply from Muziker

Dear Declan,
We're saddened to hear about the difficulties you encountered. We value your business and your feedback. We're taking your concerns seriously and are actively working to address them to ensure a smoother experience in the future.
Kind regards,
Dorota
Muziker

Rated 4 out of 5 stars

Product as described

December 16, 2024
Muziker logo

Reply from Muziker

Hello Tim,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Easy ordering

Easy ordering . Good price . Tracking good arrived on allocated day

December 15, 2024
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Reply from Muziker

Hello Tony,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker

Rated 1 out of 5 stars

VST software plugin purchase FAIL

I purchased a VST software plugin - Clarity VX, that I needed for a quick project , and I didn't get a working link.
I contacted Muziker who were polite, and said that they would check with the software supplier dept.
4 days later(!), I had to contact Muziker again due to no further response, and I was told that they couldn't sell me the software at the price that they had taken my money for, and would give me a refund. My time was completely wasted, and I couldn't get my project done in time.
So, I went to the official plugin maker, and they gave me a similar deal instantly. In future, this is what I will do every time. Why bother using this middleman?

I'm sure that the physical product side of their business is fine, but I won't be returning.

December 12, 2024
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Reply from Muziker

Dear Aidan,
We apologize for any inconvenience you faced. We strive to provide the best possible service, and we're disappointed to hear that we fell short. Your feedback is important to us, and we're using it to make changes and improve our processes.
Kind regards,
Dorota
Muziker

Rated 5 out of 5 stars

Cymbals bag

Order arrived within the date given and by a polite courier

December 10, 2024
Muziker logo

Reply from Muziker

Hello Margaret,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

good service

December 2, 2024
Muziker logo

Reply from Muziker

Hello Michael,
Thank you for your nice feedback and we're looking forward to your next visit.
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Christmas Order

Easy ordering. Great communication. Timely delivery

November 30, 2024
Muziker logo

Reply from Muziker

Hello Elizabeth,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker

Rated 2 out of 5 stars

Damaged goods.

I ordered some lead free weights but some of them were damaged due to either bad packaging or broken before they were posted.

November 25, 2024
Muziker logo

Reply from Muziker

Dear Matt,
Your feedback means a lot to us. We're always trying to get better, and your experience helps us see where we can make adjustments. Thank you for sharing, and we'll be sure to take your comments into account.
Kind regards,
Dorota
Muziker

Rated 5 out of 5 stars

Superb customer service.

I bought a golf bag from Muziker eight months ago. They delivered it promptly, which was great. It broke about eight months ago and I tried to get it replaced by the manufacturer under their warranty, which didn't work. I then contacted Muziker who tried to replace it, but when they didn't have it in stock, refunded the cash immediately. Really positive experience, you can buy with complete trust from Muziker.

December 4, 2024
Unprompted review
Muziker logo

Reply from Muziker

Hello David,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Patrik - Muziker

Rated 1 out of 5 stars

Still not arrived!

November 22, 2024
Muziker logo

Reply from Muziker

Dear Paul,
Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers. According to the courier tracking, your package has been delivered already. We hope you're enjoying your new product!
Kind regards,
Dorota
Muziker

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