Buying was simple but getting the Sibelius programme to install was not as easy. It would be much more easy for not very tech people such as myself if the licence key and the code to activate it were... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Despite my anticipation, the item hasn't arrived yet, even though the delivery date has passed. I've reached out multiple times via email, but unfortunately, haven't received a response.
Company replied
Absolutely splendid company to order from. No issues at all from point of sale to delivery. Item arrived in super quick time, fully tracked and in excellent condition. Top notch customer service
Company replied
God solid product arrived here fast. Top-notch customer service, any questions got answered promptly. Once delivered unit working properly on your one concern, the UBS lead wasn't in the box, but some... See more
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Company details
- Musical Instrument Store
- DJ Supply Store
- Electronics Store
- Recording Studio
- Sheet Music Store
- Home Audio Store
Written by the company
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Written by the company
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4.4
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Muziker
Dear Kirsty,
We apologize for any frustration you experienced. We're committed to providing excellent customer service, and we're disappointed to hear that we fell short. Full refund was issues by our finance department and we hope to see you in our shop in the future.
Wishing you all the best.
Kind regards,
Dorota
Muziker
Great to use
Would highly recommend using these guys - great products at a fair price and delivery was completed as expected.
November 15, 2024
Reply from Muziker
Hello Simon,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
Best price and trustworthy
Best price by far for music software and emailed activation code almost immediately! Fast and trustworthy.
November 23, 2024
Unprompted review
Reply from Muziker
Hello Jerome,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Patrik - Muziker
Shipped from Eastern Europe
Wasn’t aware that the parcel would be shipped from Eastern Europe but the shipping worked well given the extra distance and time. The Sire H7v is very good except it has significant fret sprout with sharp edges catching the left hand during playing.
November 11, 2024
Reply from Muziker
Dear Rich,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Great overall experience
Great overall experience. Nice touch giving a free UK adapter as the power was European. Would buy again for sure.
November 7, 2024
Reply from Muziker
Hello Samuel,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
Great catalogue, great service
Records came from a bit of a distance but arrived quickly and well packaged. Been looking for this for a while, so more than happy with this purchase!
October 29, 2024
Reply from Muziker
Hello Dave,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Patrik - Muziker
Lp and dvd arrived on time in good…
Lp and dvd arrived on time in good condition the only down side was that it cost as much to post it so wasn't really a bargain didn't realise the price of postage till it all went through
October 27, 2024
Reply from Muziker
Dear Susan,
thank you for sharing your experience with other customers.
Shipping fee to UK start at 24.90 £. Since we are shipping from warehouses based in Slovakia, EU and UK is not part of the EU, there is taxes and custom charges included in the fee.
Hope, this won't stop you from ordering with us in the future.
Wishing the best.
Dorota
Muziker
Great experience
Muziker had great prices (discounts) and the delivery to the UK went exactly as communicated. Very happy with the whole process.
November 5, 2024
Unprompted review
Reply from Muziker
Dear Boris,
Your satisfaction is the ultimate goal for us, and we're so happy to hear we hit the mark. Thanks for the kind words – they mean a lot to our team!
Kind regards,
Dorota
Muziker
Subwoofer arrived on the expected date…
Subwoofer arrived on the expected date and customer service was very responsive. The sub sounds great too
October 24, 2024
Reply from Muziker
Dear Jason,
Your review brought a huge smile to everyone's face here at Muziker. It's so gratifying to know we're making a positive impact on our customers' lives. Thanks for choosing us!
Kind regards,
Dorota
Muziker
Good for hard to find items
I was after some particular products for sending to the UK. Muziker had the items at a good enough price and the promise that they knew how to ship to the UK. Luck would have it that they had some other items I was thinking of getting at very good prices, almost enough to make the high (almost £30) shipping cost to the UK be factored out.
The website and its functionality is excellent. Only 2 things were annoying.
1) UPS did not collect the parcel until 4 days after they first recorded that they had it, but rather tracked what was supposed to happen until my delivery date past, then they figured out they didn't have the parcel after all.
2) The parcels were not well packaged. The items themselves were quite robust things so did not get damaged but the inner box of one item was destroyed. I was pleased that other loose items were bagged before being put inside a large box, but the box had several holes in it before I got it, almost entirely open at one end such that even the back could've fallen out given a few more days in a courier network.
4 stars reflects that everything went OK in the end, but it was too close for comfort on the packaging score. I did mix 2 really heavy items up with bits and bobs in the order, so for small things I'm sure Muziker would be OK, but then again small things tend to be cheap meaning the high shipping costs would be a barrier vs going elsewhere.
Muziker will now be on my list of places to try in future now I know what to expect, but they're not at Thomann or Bax Music level with regard to packaging and shipping efficiency to the UK. They also don't have a free returns shipping service like Thomann and Bax Music do.
October 21, 2024
Reply from Muziker
Hello Johnathan,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
Kind regards,
Patrik - Muziker
My package was not delivered
October 14, 2024
Reply from Muziker
Dear Megan,
We're really sorry for the difficulties that you've experienced with your order. Please fill out online claim form on following webpage: https://www.muziker.co.uk/claims (choose an option Undelivered Shipment) and our claim team will contact you shortly to solve the problem as soon as possible.
Thank you very much!
Kind regards,
Dorota
Muziker
Smooth easy transaction with helpful…
Smooth easy transaction with helpful communication via website. I am a UK customer and all went very well. Would certainly use again, many thanks.
July 30, 2024
Reply from Muziker
Dear Scott,
This is the best kind of feedback we could ask for! We're so happy to hear you're loving your experience with Muziker. We'll keep striving to exceed your expectations in the future.
Kind regards,
Dorota
Muziker
Reply from Muziker
Dear Pauline,
Thanks a million for sharing your positive experience! We love hearing from satisfied customers like you. It inspires us to keep doing what we love and providing the best possible service.
Kind regards,
Dorota
Muziker
Top company fast shipping easy to use…
Top company fast shipping easy to use website, only one small critisim, is that package should be sturdier and better packaging I recommend this company overall.
October 7, 2024
Reply from Muziker
Dear Cohen,
This review totally made our day! We're overjoyed to hear you're enjoying your purchase from Muziker. We put a lot of care into selecting the best gear, and it's so rewarding to hear it's making you happy.
Kind regards,
Dorota
Muziker
Excellent
Excellent ⭐️⭐️⭐️⭐️⭐️
Lots of updates on package and a great discount.
Will use again.
Thank you
October 2, 2024
Reply from Muziker
Hello Tom,
Thank you for this perfect feedback and we're happy that you've found time to recommend our online store to others :)
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Patricia,
Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
A good professional supplier
The Muziker Web site is well designed and easy to use.
I got a mail when my order was processed with a link to UPS for tracking the package. The package arrived in good time.
All pretty standard for a good supplier but not all suppliers are good.
September 30, 2024
Reply from Muziker
Hello Andrew,
It's great to read about your positive experience with our store! Thanks for your review :)
Kind regards,
Dorota
Muziker
Yarn for knitting
Considering the goods ordered came from Europe, more travelled than me, it was delivered within a reasonable timeframe. Cost of the goods VERY good, shame the delivery charge was high but, under the circumstances, unavoidable. Ultimately well pleased.
September 30, 2024
Reply from Muziker
Hello Sandra, Thanks for sharing your positive experience with other customers.
Shall the new product serve you well :)
Kind regards,
Dorota
Muziker
Good company to deal with
Swift delivery, great price and good customer service. Wouldn't hesitate to use them again.
September 29, 2024
Reply from Muziker
Hello Ben,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Dorota
Muziker
Excellent service arrived so fast in…
Excellent service arrived so fast in good sturdy packaging, would definitely recommend! 😊👍🏻
September 27, 2024
Reply from Muziker
Hello Rachael,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
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