AddMile Reviews 

166
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers consistently find the app a helpful, personal, and practical tool for self-improvement, offering clear guidance to manage insecurities and build confidence. Many appreciate the structured content and personalized approach supporting their personal growth journey. The certified coaches and mentors are highly valued, making users feel understood and safe to open up, significantly enhancing their positive experience. However, some people were dissatisfied with payment issues, reporting charges for subscriptions they believed were canceled or for services they had never used, raising concerns about unexpected billing practices.

What people talk about most

User experience

Users describe positive interactions with the app, finding it personal, practical, and supportive in helping... See more

Application

Reviewers highlight positive aspects of the app, with many finding it genuinely helpful for self-improvement... See more

Service

Customers had ambiguous experiences with service, with some feeling they were investing in personal growth... See more

Payment

Clients share negative opinions on payment, with many expressing disappointment regarding billing experiences... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and direct approach. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s my first day using this app and I can already tell life will improve .

Company replied

Rated 4 out of 5 stars

Giving us simple ways to build the knowledge slowly, with minimal pressure. No judgement because we’re all on this site for essentially the same goal/s in mind, and it’s communicated in a pretty b... See more

Company replied

Rated 5 out of 5 stars

The advice given from addmile is already helping me see clearly the right steps to reach my goal. Focus on yourself mixed with steadily and lightly re approach my ex to get back hopefully get back tog... See more

Company replied


Company details

  1. Life Coach
  2. Career Coach

Written by the company

Personal Self-improvement coaching platform with premier educational content and expert chats


Contact info

4.1

Great

TrustScore 4 out of 5

166 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(166)

119 reviews in the last 12 months

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Rated 4 out of 5 stars

Has been quite helpful

Has been quite helpful to shift my mindset and start focusing on myself

September 24, 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Bradley,

Thank you so much for your uplifting feedback! It’s customers like you who inspire us to push our boundaries and continually improve. We’re thrilled to hear that you had such a positive experience with our service, and we take pride in knowing that our efforts resonated with you. Please don’t hesitate to reach out if there’s anything more we can do to enhance your experience!

Warm regards,
Holly
AddMile Customer Care Team

Rated 5 out of 5 stars

So far it's relatable to me

So far it's relatable to me. I just started reading, I'm fine with just chats, as long as I can express myself it's good for me and addmile has all the features I need. There is also a 1:1 session video session, it's not free but very affordable.

September 12, 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Michelle,

We are incredibly grateful for your kind words and for taking the time to share your experience! Your feedback not only brightens our day but also serves as a valuable tool for our team to continue learning and improving. At AddMile, we believe growth is a continuous process, and feedback like yours is a key part of that journey. Thank you for being part of our progress! We’re honored to have you as a customer and look forward to providing you with even better service in the future. Should you need anything else, we’re always here to assist.

Warm wishes,
Holly
AddMile Customer Care Team

Rated 5 out of 5 stars

It is a scam

It is a scam. They charged the second month and when o tried to login to cancel the subscription they said my subscription was not active. So I paid it again the same day just to login in and cancel it. I sent an email asking for my refund and now I can’t hear back from them, it seems I will need to cancel my card so they don’t charge me the 3rd time.

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

I woke to being charged by this scam…

I woke to being charged by this scam this morning. I couldn’t tell you what is even on the site because I must have signed up and forgot all about it and never used it. So they say you get a 7 day free trial and then will be charged $14.99 except they charge you $50. I reached out to their support team and was told it was because $14.99 is only for “new” customers and it had been 30 days. They didn’t care that they had overdrawn my account. For being a company that is supposed to help people they don’t do anything but add to your stresses.

July 10, 2024
Unprompted review
Rated 2 out of 5 stars

Poor quality and low effort

TLDR; it’s a poor quality, lazy site with resources that could be valuable if there was effort.

I purchased access to the site, did not purchase coaching.

I wouldn’t say this is a scam, but it is an effort from someone to make as much money as possible with as little effort as possible. I suspect someone spent a week or two using chaptGPT to find and create the content and asked a friend or two who’s interested in mental health to act as coaches.

The site is a small collection of valuable mental health resources. There are only 4 options in the menu (Guidelines, Courses, Development Plans and Coaching, coaching costs extra).

There are only 4 “guidelines”, which are downloadable pdfs. Each is about 4 pages long, they have many typos and in one, there’s two of the same page. Very sloppy.

There are 25 “courses”. These typically have 5 chapters with about 5 pages per chapter (2-5 sentences on each page). The content is valuable, but the quality is very poor, with many typos and poor writing that shows it was written by an ESL person who did NOT get editing help.

The development plans are the meatiest. There are only 4, each is about 10 pages detailing daily or weekly steps of a four week plan to do “personal development”. The content isn’t bad and could even be helpful, but again, considerably sloppiness and lack of care (e.g. poor formatting numbered lists, one list has both bullet points and numbers in it, instead of 1. 2. 3., the list was -. -. 1.)

The only thing that is somewhat redeeming is that they have collected topics that are valuable and provide short summaries in these topics. It makes this a resource to help you skim what kind of supports catch your eye so you can go out and find better quality resources on more specific topics.

July 3, 2024
AddMile logo

Reply from AddMile

Dear Sylvie,

We greatly appreciate your feedback. As a new business, we strive for the best product quality and want to assure you that our content team is already working on fixing all of the points that you highlighted.

We would like to let you know that all of our materials were written by the team of our coaches and content creators which indicates that the human factor has been involved and could lead to a few typos being missed in the process of uploading the materials. We sincerely apologize for any inconvenience to you as a valuable part of our community.

We would also like to point out that our materials are mainly focused on self-reflection, and, as you correctly mentioned, are great for understanding what next level of support you need. But, unfortunately, most of the topics cannot be covered in reading materials only and require the coach's involvement as a part of the journey. Therefore, we recommend at least trying out the video coaching session if you have a particular goal in mind.

Please, do not hesitate to reach us at support@myaddmile.com if any further assistance is needed. And, once again, we greatly appreciate your honest feedback!

Warm regards,
AddMile Support Team

Rated 1 out of 5 stars

It is a scam.Reckless moneyloser system

I bought an service with them to help me out with some personal issues. I had chosen the option to pay for this service monthly and they charged me for the whole price through my bank account data instead. Today after few months without any information from the site, they charged me the double the price of the service I had bought few months ago with the statement of renewing the subscription, once I did not even have time to start the sessions I bought. Be careful with services on internet and especially by social media. They offer something quite differently from what they inform and use your bank account for that without any chance of refunding. I had to cancel my card for stop them of charging me. It is a scam which they keep on charging you including confusing terms of agreement that do not allow you to fairly attend customers.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely worth a try.

They made me look at things differently and that was all i need to figure out myself, Lady who were helping me were super polite and caring, if you read this, biggest Thank You! Also some guides to read, quite insightful and very helpful.

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. It’s 15 minutes worth of reading and crappy chat support. How is this information you can just Google supposed to be new helpful methods to cope etc

May 1, 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Steven,
We are sorry to hear that the features we provided are not what you were looking for. Our materials were written by a team of certified coaches, and we aim towards making them not longer, but more efficient and easier to understand for common readers. Unfortunately, we can't agree that if the platform is not what you were searching for it should be called a scam, especially since you never fully experienced our chat feature.
Please do not hesitate to get back to us directly if any further assistance is needed.

Best regards,
AddMile Support Team

Rated 1 out of 5 stars

Thats a mess and scam.

Thats a scam. No support at all. Ther os only some material uploaded which can be read within 20 minutes. Chat takes several minutes to get an answer. I wanted some support regarding work life balance but it took my a lot of time for nothing. I was just waiting in the line to get some tips that I already know.

They also charged 50 euro although I was offerred a 7 day trial for 1 Euro. And they do not want to cancel immediately. I habe to wait for the cancellation. I expect that they will not do it.

May 9, 2024
Unprompted review
AddMile logo

Reply from AddMile

Hello Karin!

Thank you for sharing the feedback, and we are sorry to hear about your experience with our product.
We focus on customer-oriented problem solutions so we would never allow ourselves to ignore your inquiry.

Our team of representatives aims towards the best customer experience, therefore you’ve already been contacted by our team with the update regarding the situation, and we are certain that it has been resolved.


Kind regards,
AddMile Support Team

Rated 1 out of 5 stars

Company is based in Cyprus

Company is based in Cyprus.

Suspected the therapists were AI, but they said they weren’t.

All reviews here cite the same therapists I had (how do the same therapists help so many people?).

Had my one-on-one zoom call for 30 minutes and received my “personal” growth plan. It was a copy & paste word doc.

Was advised to quit as the platform couldn’t help me.

They got their money from me. Mission accomplished.

If you’re struggling with mental health, this is NOT your app.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend if you want to succeed

I signed up to AddMile recently to work on my goals and overcome procrastination and I've had amazing service from them - especially Julia and Daniela. Their coaching knowledge is top level, and their support is so helpful to stay on track with my progress. I highly recommend AddMile! 🌟🌟🌟🌟🌟

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

I just want to say a massive thank you…

I just want to say a massive thank you to Coach Olha. She was very kind and really cared about what I had to say. I have some anger issues that affect work. I'm not sure if I had to blow off some steam or if there was really a problem.

Nevertheless, I intend to keep working with Olha to see what’s really going on. Nothing but good stuff to share so far.

March 16, 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Sonya,
Thank you for sharing your thoughts on our product. We highly value each customer's feedback and aim to provide you with the best experience possible.
Thank you for choosing us, we're excited to accompany you on your self-development journey!

Rated 5 out of 5 stars

Hightly recommend

Very happy with the coaching. The team is all the time there to give some advice or encouragement.
Hightly recomend to everybody that need some entourage and improve organisation.
Good feedback when you need it.

Maybe difficult to get in (i didnt have any difficulty)
But i can assure you that as soon as you are logged they answer you personally in matter of minutes.

Special thanks to Julia and Daniela

March 14, 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Mauricio,
We are thrilled to hear about your positive experience with AddMile! Our representatives are determined to provide you with the best service possible.
Thank you for sharing your feedback and allowing us to grow.

Best regards,
AddMile Support Team

Rated 1 out of 5 stars

No support i want my refund!!!!

March 13, 2024
Unprompted review
AddMile logo

Reply from AddMile

Hello!
Thank you for sharing the feedback, and we are sorry to hear about your experience with our product.
Our team of representatives aims towards the best customer experience, therefore you’ve already been contacted by our team with the update regarding the situation, and we are certain that it has been resolved.
Please do not hesitate to reach us directly at support@myaddmile.com if further assistance is needed.

Best regards,
AddMile Support Team

Rated 1 out of 5 stars

I can’t even sign up

I can’t even sign up. I picked the plan I want and then it gives me a blank page. I can’t even pay to get my plan. Can’t contact anyone or anything. Guess they don’t want my business.

March 11, 2024
Unprompted review
AddMile logo

Reply from AddMile

Hello!
Thank you for sharing the feedback, and we are sorry to hear about your experience with our product.
Our team of representatives aims towards the best customer experience and we focus on customer-oriented problem solutions so we would never allow ourselves to ignore your inquiry.
We will gladly investigate this occasion and assist you in resolving any inconvenience.
Please do not hesitate to reach us directly at support@myaddmile.com and provide us with a screenshot of the sign-up issue you've encountered and we'll do our best to give you the most effective solution to your concern.

Kind regards,
AddMile Support Team

Rated 1 out of 5 stars

It's a scam.

It's a scam.

March 11, 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Rayssa,
We are sorry to hear that the features we provided are not what you were looking for. Per our email conversation, we would love to provide you with all of the features included in your subscription. But, we can't agree that if the platform is not what you were searching for it should be called a scam.
Please do not hesitate to get back to us directly if any further assistance is needed.

Best regards,
AddMile Support Team

Rated 1 out of 5 stars

Signed up and was sent an email to…

Signed up and was sent an email to login, although I hadn't set or even been given a password, so requested to reset password. The email never came and all I have is the option to re-enter the information I've already done. Can't find a customer support contact and my trial finishes in 7 days.

Update - someone did get back to me but with the mishap and confusion concerning me I just decided to cancel with three days left of my trial. I received an email confirming I’d cancelled, however two days later I’ve received a notification from my bank that they’ve just taken the payment anyway!!?? I’m now having to call my bank to cancel the transaction but they can’t do anything until it’s gone through, which is frustrating! Updated again - not only that, but I have been charged TWICE!!?? What kind of company are they operating??

March 10, 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Nick,
We sincerely apologize for any inconvenience. Please reach us at support@myaddmile.com so our technical team can pay extra attention to resolving this situation. We value your feedback and hope that we can cooperate in providing you with the best experience possible!

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