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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation, excellent paper, and vibrant illustrations. Many people found the ordering process simple and hassle-free, appreciating the ease of personalization and the timely, well-packaged delivery. However, some people were dissatisfied with the user experience, mentioning issues with tracking, unexpected delivery delays, or receiving incorrect orders. A few other people also felt that the content of some books was poorly written or contained confusing American grammar, and that the personalization options for character appearance varied inconsistently.

What people talk about most

Product

Customers consistently note positive experiences with product quality and personalization. Many reviewers... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the books,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and simplicity. Many reviewers... See more

User experience

People report ambiguous experiences with the user experience. Many customers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process... See more

Company replied

Rated 5 out of 5 stars

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story. I made the mistake, I d... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names... See more

Company replied

Rated 5 out of 5 stars

Very good quality for a reasonable price when done on a 241 deal The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Children's Store

About My Best Book

Written by the company

📚 Personalised Children's Books 📚

Explore together as a family, with your children as the stars of their own adventure. Along with their name, you personalise their skin tone, hair colour and hair style, and other features depending on the book. The books are be ordered online with ease, exciting to read and are a great keepsake

🤩 A Unique Gift for Unique Children 🤩

Our large range of different adventures means you will be able to find the perfect book for your loved one. For the youngest reader, there are books about a trip in the forest and learning colours outside. Older children can explore the Land of Dinosaurs, an underwater odyssey or a quest to help the Winter Queen’s magical lantern glow bright again! br>

Books to help with the big life transitions for a child are also available. It could be that your little hero does not want to say goodbye to their pacifier, they need a good bedtime routine or are soon starting school. Written by a child psychologist, these books aim to provide guidelines and helpful tips to ease the stress of these big changes.

We are very happy to hear from our customers and are always ready to help find the perfect book for your child.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very nice concept

Very nice concept. Easy to order and delivery was smooth.

May 13, 2026
Unprompted review
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Reply from My Best Book

Lovely! Thank you for your kind review, Mrinal.

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Rated 5 out of 5 stars

Fabulous book

Fabulous book! Delighted I ordered it!

March 30, 2026
Unprompted review
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Reply from My Best Book

Lovely to hear, Anne. Thank you so much for your review.

Rated 5 out of 5 stars

Unbeatable customer service!

This company's customer service is second to none. I was disappointed that my book wasn't dispatched until 5 days after I ordered it but Dan did everything humanly possible to sort my issues out.

I was also very impressed with the book itself. One thing I would recommend is a few more options for the visual choices for parents. My son has dark brown salt and pepper hair.

But overall I was delighted with the end product!

February 28, 2026
Unprompted review
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Reply from My Best Book

Thank you so much for your lovely review, Sonia!

Rated 3 out of 5 stars

Naff story, clunky messaging

Reading the story in full it’s quite naff and the messaging is very direct not subtle or interwoven with the plot. Not sure my 7 year old enjoys it. Maybe below 5 it’s ok.

February 21, 2026
Unprompted review
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Reply from My Best Book

Thank you for your review, Wiebke.

We are sorry to hear that that you are not fully satisfied with your order. Our customer's experience and feedback is very important to us. If you have more that you would like to share about the book, then please reach out to us at info@mybestbook.uk.

Best Wishes,
Dan from My Best Book.

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Rated 3 out of 5 stars

“The delivery arrived later than…

“The delivery arrived later than expected, but the book itself is great quality and my son really enjoys it.”

December 29, 2025
Unprompted review
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Reply from My Best Book

Thank you very much for your review, Jocila.

We appreciate your patience with the delivery and we are very happy to hear your son enjoys his book.

Rated 5 out of 5 stars

Easy to order

Easy to order. Print is accurate and prompt delivery. Had discount on books. Excellent service

December 13, 2025
Unprompted review
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Reply from My Best Book

Couldn't ask for a better review, Beryl. Thank you for taking the time to review us.

Rated 5 out of 5 stars

Great books

Great books. Delivered so quickly also. My kids love them. Great for christmas presents.

December 22, 2025
Unprompted review
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Reply from My Best Book

Brilliant :) Thank you for your review, Christopher!

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Rated 5 out of 5 stars

Bought as a present for my 2 nieces

Bought as a present for my 2 nieces, they really love them. Order and delivery process was very easy and seamless. Ordered on 3rd of Dec and received delivery on 12th Dec.

December 3, 2025
Unprompted review
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Reply from My Best Book

Fantastic to hear! Thank you for taking the time to review us, Sinead.

Rated 5 out of 5 stars

Christmas gifts

Excellent quality. Very good service

December 20, 2025
Unprompted review
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Reply from My Best Book

Lovely! Thank you very much for your review, Alison.

Rated 5 out of 5 stars

Worth it

High quality books.
Very satisfied for Xmas gifts and then there was an offer 2 for 1.
Very worth it.
They arrived in 1 week.

December 18, 2025
Unprompted review
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Reply from My Best Book

Fantastic to hear, Eleonora. Thank you very much for your review!

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Rated 5 out of 5 stars

Great Experience All Around

Great customer service, quick shipping. Beautiful books with a lovely story options for both younger and older kiddos. Couldn't ask for more.

December 3, 2025
Unprompted review
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Reply from My Best Book

This is wonderful to hear, Tasha. Thank you for your lovely review.

Rated 5 out of 5 stars

Beautiful books

Beautiful books. Great idea for a gift. Packaged well and arrived in good time. A bit pricey if no offer but as I got 2 for 1 deal it worked out well. I am sure they will be loved on Christmas morning by the recipients.

December 14, 2025
Unprompted review
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Reply from My Best Book

Thank you so much for your review, Jacqueline. We hope that the children love their books!

Rated 5 out of 5 stars

Amazing, Love the books

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process from ordering to receiving (prdered 28th Nov recieved 6th Dec. One book is a present but the other one we got of how our little girl helpped Santa in his workshop is a huge with her and she only 3. So reccomend for any book lovers especially ones who love to see themselves in stories.

November 28, 2025
Unprompted review
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Reply from My Best Book

This is wonderful to hear! Thank you so much for your lovely review, Carol.

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Rated 1 out of 5 stars

Confusing Offer and Disappointing Purchase Experience

I was very disappointed with my recent purchase. The website advertised a special offer stating that you could purchase two books for the price of one, but during the checkout process there was no clear information or guidance on how to select or add the second book to the basket. As a result, I received only one book, even though I intended to buy two identical books as Christmas gifts for my best friends.

Customer service offered me a discount code, but I would still have needed to pay for delivery, which did not feel like a fair resolution. Overall, the experience was very disappointing. Special offers should be clearly explained, including step-by-step instructions during checkout to ensure customers understand how to redeem the promotion.

Unfortunately, this experience has discouraged me from making any future purchases. Thank you.

December 9, 2025
Unprompted review
My Best Book logo

Reply from My Best Book

Hi Karolina,

Thank you for your review. We are very sorry to hear that you've been left disappointed. Our 2 for 1 offer is set so any 2 books can be added to your basket and you would only pay for 1. This is the case so customers can order different books or books for various children at the same time.

We would like to apologise if you feel that this was not clearly stated. We truly appreciate all feedback from customers.

If you would like to discuss this further, please feel free to reach out to our customer service team again.

Kind regards,
Dan.

Rated 5 out of 5 stars

Beautiful personalised books

Beautiful books, personalisation, quality paper and delivery was good.
Very happy with my 2 for 1 price too

November 12, 2025
Unprompted review
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Reply from My Best Book

This is wonderful to hear, Denise. Thank you so much for your sweet review.

Rated 5 out of 5 stars

Frozen and mickey mouse book

What a great little gift. Thank you so much, my kids will sure love these books for a chirstmas gift. Great quality, fast delivery and 100% recommend.

December 6, 2025
Unprompted review
My Best Book logo

Reply from My Best Book

This is fantastic to hear! Thank you very much for your review, Chloe.

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