My Best Book Reviews 

849
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality personalized books, often highlighting the excellent illustrations and engaging stories that children adore. The ordering process is frequently described as simple and hassle-free, with many appreciating the ease of customization. Furthermore, people are very satisfied with the efficient and timely delivery, noting that products arrive well-packaged and in pristine condition. While the overall user experience is highly positive, a very small number of individual customers encountered isolated issues, such as specific story content not meeting expectations or occasional delays in dispatch and delivery. However, these instances do not represent a recurring pattern among the majority of reviewers, who found the service and products to be excellent.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, often praising the ease of ordering and the smooth,... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

User experience

Reviewers mention ambiguous feedback about the user experience, with many finding the process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process... See more

Company replied

Rated 5 out of 5 stars

Very good quality for a reasonable price when done on a 241 deal The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names... See more

Company replied

Rated 5 out of 5 stars

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story. I made the mistake, I d... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Children's Store

About My Best Book

Written by the company

📚 Personalised Children's Books 📚

Explore together as a family, with your children as the stars of their own adventure. Along with their name, you personalise their skin tone, hair colour and hair style, and other features depending on the book. The books are be ordered online with ease, exciting to read and are a great keepsake

🤩 A Unique Gift for Unique Children 🤩

Our large range of different adventures means you will be able to find the perfect book for your loved one. For the youngest reader, there are books about a trip in the forest and learning colours outside. Older children can explore the Land of Dinosaurs, an underwater odyssey or a quest to help the Winter Queen’s magical lantern glow bright again! br>

Books to help with the big life transitions for a child are also available. It could be that your little hero does not want to say goodbye to their pacifier, they need a good bedtime routine or are soon starting school. Written by a child psychologist, these books aim to provide guidelines and helpful tips to ease the stress of these big changes.

We are very happy to hear from our customers and are always ready to help find the perfect book for your child.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

849 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(849)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Confusing Offer and Disappointing Purchase Experience

I was very disappointed with my recent purchase. The website advertised a special offer stating that you could purchase two books for the price of one, but during the checkout process there was no clear information or guidance on how to select or add the second book to the basket. As a result, I received only one book, even though I intended to buy two identical books as Christmas gifts for my best friends.

Customer service offered me a discount code, but I would still have needed to pay for delivery, which did not feel like a fair resolution. Overall, the experience was very disappointing. Special offers should be clearly explained, including step-by-step instructions during checkout to ensure customers understand how to redeem the promotion.

Unfortunately, this experience has discouraged me from making any future purchases. Thank you.

December 9, 2025
Unprompted review
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Reply from My Best Book

Hi Karolina,

Thank you for your review. We are very sorry to hear that you've been left disappointed. Our 2 for 1 offer is set so any 2 books can be added to your basket and you would only pay for 1. This is the case so customers can order different books or books for various children at the same time.

We would like to apologise if you feel that this was not clearly stated. We truly appreciate all feedback from customers.

If you would like to discuss this further, please feel free to reach out to our customer service team again.

Kind regards,
Dan.

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Rated 5 out of 5 stars

Beautiful personalised books

Beautiful books, personalisation, quality paper and delivery was good.
Very happy with my 2 for 1 price too

November 12, 2025
Unprompted review
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Reply from My Best Book

This is wonderful to hear, Denise. Thank you so much for your sweet review.

Rated 5 out of 5 stars

Frozen and mickey mouse book

What a great little gift. Thank you so much, my kids will sure love these books for a chirstmas gift. Great quality, fast delivery and 100% recommend.

December 6, 2025
Unprompted review
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Reply from My Best Book

This is fantastic to hear! Thank you very much for your review, Chloe.

Rated 5 out of 5 stars

Very easy to make an order

Very easy to make an order. Such an original present 🎁 very quick delivery and quality of the book 📕 is great.
We'll order more in the future ☺️

December 1, 2025
Unprompted review
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Reply from My Best Book

Wonderful! Thank you for your lovely review, Eleonora.

Rated 5 out of 5 stars

Beautiful, colourful books

I ordered two books from
My Best Book
They are as Christmas presents but I am sure my grandchildren will be delighted with their personalised books.

November 21, 2025
Unprompted review
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Reply from My Best Book

Lovely to hear, Ann. Thank you for your sweet review.

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Rated 5 out of 5 stars

Lovely product

Lovely product. Great value for money and, despite coming all the way from Denmark, very quick delivery. I would highly recommend.

November 28, 2025
Unprompted review
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Reply from My Best Book

Thank you for your lovely review and recommendation!

Rated 5 out of 5 stars

The books are beautifully made

The books are beautifully made. I love how the first book leads into the second story. Having the ability to add in every persons name is a wonderful detail.

December 3, 2025
Unprompted review
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Reply from My Best Book

Wonderful. Thank you for your kind review, Michelle.

Rated 5 out of 5 stars

These books are an absolute godsend as…

These books are an absolute godsend as personalized gifts for my great-nephew and greatniece. They love them and it helps us stay connected. Great quality and they enjoy the stories.

December 1, 2025
Unprompted review
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Reply from My Best Book

This is wonderful to hear, Gloria. What a beautiful way to stay connected. Thank you so much for your lovely review.

Rated 5 out of 5 stars

Beautiful book

Beautiful book so colourful and personalised. Informative to for a child really impressed overall. Arrived on time too

November 30, 2025
Unprompted review
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Reply from My Best Book

Fantastic to hear, Linda. Thank you so much for your lovely review!

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Rated 5 out of 5 stars

Very good quality for a reasonable…

Very good quality for a reasonable price when done on a 241 deal
The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the drawings of the children matched the descriptions I gave. Will definitely use again but will wait for the occasional seasonal deals.

November 15, 2025
Unprompted review
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Reply from My Best Book

Lovely to hear you're happy with your books, Joe. Thank you for your review!

Rated 1 out of 5 stars

This book is very strange

This book is very strange. I ordered what I thought would be a cute, child-friendly support mechanism for transitioning my son off his dummies. What I receive was a beautiful book in terms of aesthetic, but that is where the positives stop. The story is written by a leading psychologist for children, which I considered a positive, but, in reality, demonstrates that not everyone is talented as a children's author. This is borne out in the overly complex, convoluted and frankly alarming story. I am not sure if I have the tenacity to read the needlessly long story, let alone my 3 year old. The plot involves dummies becoming smelly, elves stealing them and other nonsense that would actually upset my son. It has gone un the bin. Honestly, we will never reas it to our son. Save yourself £25+ and just do a box to send off to the dummy fairy and ride it out.

November 19, 2025
Unprompted review
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Reply from My Best Book

Thank you for your review, Mrs C. We are very sorry to hear that you were disappointed in your book. It comes as a bit of a surprise, as we receive lots of positive comments from customers about this book. However, we are aware that peoples' tastes and opinions can differ.

It's most important thing to us is that our books are well received by our customers. We would be happy to find a resolution for you with this issue. Please contact our customer service team on info@mybestbook.uk, with your order number and we will gladly find a solution that works for us both.

Rated 5 out of 5 stars

Great Quality

Great service and quality. Would recommend

November 14, 2025
Unprompted review
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Reply from My Best Book

Fantastic to hear, Kate. Thank you for your review.

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Rated 5 out of 5 stars

I got my two grandchildren a book each…

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story.
I made the mistake, I didn’t realise that there were four books in the series and I ordered book 1 and book 3 🥲
I would highly recommend them.

November 21, 2025
Unprompted review
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Reply from My Best Book

Thank you so much for your lovely review, Pauline.

Rated 5 out of 5 stars

Amazing quality at great deals! Makes a perfect gift.

I am so impressed with My Best Book. I ordered two Christmas books on offer (two for the price of one) - I thought this deal was perhaps a little too good to be true. However, I received both books and was extremely pleased with the amazing quality and adorableness of both. Personalised gifts are so popular nowadays. One is a gift for my son and the other a gift to my nephew. I'm sure both boys will cherish these books for years to come. I certainly will!

November 8, 2025
Unprompted review
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Reply from My Best Book

This is wonderful to hear, Gracie! Thank you so much for your lovely review.

Rated 4 out of 5 stars

Resolving issue

I had a small issue with the book and it was resolved instantly. Very happy with the quality of the paper and book itself. Maybe just a little more diversity available when picking chacteristics perhaps.

November 14, 2025
Unprompted review
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Reply from My Best Book

Thank you very much for your review, Caroline. We are constantly working to offer more personalisation options with our newer books and updating older books. We truly appreciate your feedback.

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Rated 5 out of 5 stars

I would definitely recommend and use…

I would definitely recommend and use this website again. The books are lovely, arrived quickly and well packaged. I cannot wait for my children to see their Christmas books!
Thank you

November 20, 2025
Unprompted review
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Reply from My Best Book

Fantastic to hear, Holly. We hope the children love their books. Thank you for your lovely review.

Rated 5 out of 5 stars

Excellent quality

Very easy to order, with a good choice of stories. The pictures &story are excellent. It's a Christmas present so I don't know what my great nephew thinks of it yet but I'm pretty certain he will love it.

November 20, 2025
Unprompted review
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Reply from My Best Book

We hope that your great nephew will love his book, Julia. Thank you so much for your kind review.

Rated 5 out of 5 stars

Lovely Books!

It was so easy to order these lovely Christmas books for my grandchildren.
They arrived quickly and are just delightful.
The quality is excellent and I'm sure they will love them.

November 19, 2025
Unprompted review
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Reply from My Best Book

This is wonderful to hear, Marjie. Thank you so much for your review.

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