My Best Book Reviews 

852
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the simple and hassle-free ordering process, often noting clear communication regarding their order status. The books are widely regarded as beautiful, high-quality, and delightful, with many appreciating the personalization options and engaging stories. Delivery is frequently highlighted for being quick, timely, and well-packaged. However, some customers also noted concerns regarding the story content, describing it as strange, convoluted, or poorly written, with some mentioning issues like American grammar or overly specific details.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing delight over the high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers delighted with the end product and the books... See more

Delivery service

Customers had positive experiences with delivery service, often praising the ease of ordering and the smooth,... See more

Order

People report positive experiences with order, finding the process easy and simple from start to finish. Many... See more

User experience

Users describe ambiguous interactions with the user experience, with some finding the process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process... See more

Company replied

Rated 5 out of 5 stars

Very good quality for a reasonable price when done on a 241 deal The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names... See more

Company replied

Rated 5 out of 5 stars

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story. I made the mistake, I d... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Children's Store

About My Best Book

Written by the company

📚 Personalised Children's Books 📚

Explore together as a family, with your children as the stars of their own adventure. Along with their name, you personalise their skin tone, hair colour and hair style, and other features depending on the book. The books are be ordered online with ease, exciting to read and are a great keepsake

🤩 A Unique Gift for Unique Children 🤩

Our large range of different adventures means you will be able to find the perfect book for your loved one. For the youngest reader, there are books about a trip in the forest and learning colours outside. Older children can explore the Land of Dinosaurs, an underwater odyssey or a quest to help the Winter Queen’s magical lantern glow bright again! br>

Books to help with the big life transitions for a child are also available. It could be that your little hero does not want to say goodbye to their pacifier, they need a good bedtime routine or are soon starting school. Written by a child psychologist, these books aim to provide guidelines and helpful tips to ease the stress of these big changes.

We are very happy to hear from our customers and are always ready to help find the perfect book for your child.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

852 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(852)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered the books before the Christmas…

Ordered the books before the Christmas deadline of 14 of Dec but still have not received them by the 2nd of Jan.

The company uses misleading domain names. I intentionally picked a company with a domain name for the country I am in to avoid this exact scenario but the company is actually based abroad.

If there is an issue with the shipping, this should be addressed by the company. The delivery companies are a subcontractors of the company and a poor choice of delivery company attests to how little the company thinks to their customers.

A company should not create custom Christmas presents if they are unable to fulfillthe business orders to a sufficient standard at that time of year.

My Christmas themed books will be pointless if they ever arrive in January. The children I got the books for got a different last minute present, which means I've had to pay twice.

Very disappointed in this company and would not recommend them. I still have not heard anything back from them either.

December 12, 2024
Unprompted review
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Reply from My Best Book

Thank you for your review, Conor.

I am very sorry to hear that your order did not arrive in time for Christmas. Our Christmas deadline is based on previous years' experience and data from our courier service. We always strive to produce and deliver orders as quickly and efficiently as possible

If you still haven't received your order or the issue hasn't been resolved, please write an email to us and we will be more than happy to sort this. Please email info@mybestbook.ie, with your order number.

Each of the countries we are available in has their own domain with a local ending for that country. This has always been our set-up for ease of ordering, whichever country you are ordering from. We deeply apologise if you feel mislead by this in anyway.

Best wishes,
Dan.

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Rated 1 out of 5 stars

Not received the book..

Not received the book... apparently something went wrong in the printing... Hmmm. I'm still waiting. 20% off my next order doesn't cut it, because there isn't going to be a 'next order'!

December 30, 2024
Unprompted review
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Reply from My Best Book

Thank you for your review, Mrs. H.

I am very sorry to hear that your order was not a smooth process.

If you still haven't received your book or the issue hasn't been resolved, please write an email to us and we will be more than happy to sort this. Please email info@mybestbook.uk, with your order number.

Best wishes,
Dan.

Rated 5 out of 5 stars

Stunningly presented personalised…

Stunningly presented personalised books, lovely colourful pictures and a simple storyline.
An excellent gift

December 29, 2024
Unprompted review
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Reply from My Best Book

Lovely to hear, Kaye. Thank you very much for your review.

Rated 5 out of 5 stars

Best sentimental Gift

Honestly one of the best sentimental presents purchased at Christmas. Gave them to the children Christmas Eve for them to both read to us before bed. Their little faces beamed as they read out their names. Both Stories were magical. Have recommended to friends and family. 10/10

December 24, 2024
Unprompted review
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Reply from My Best Book

How wonderful! Thank you so much for your kind review.

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Rated 5 out of 5 stars

Great quality books

Great quality books, reasonable prices, quick delivery, highly recommended.

December 26, 2024
Unprompted review
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Reply from My Best Book

Thank you very much for your kind review, Peter.

Rated 5 out of 5 stars

Beautiful book

Beautiful book, arrived safely and well packaged.

December 10, 2024
Unprompted review
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Reply from My Best Book

Fantastic! Thank you for your review, Julie.

Rated 5 out of 5 stars

Individual

Such a great idea that is so different and individual

December 23, 2024
Unprompted review
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Reply from My Best Book

Lovely! Thank you so much for your review, Stephen.

Rated 4 out of 5 stars

Had a problem with my original…

Had a problem with my original purchase, this was dealt with quickly and efficiently.
Would use this company again

December 19, 2024
Unprompted review
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Reply from My Best Book

Thank you very much for your feedback and review, Linda.

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Rated 5 out of 5 stars

For a football fanatic

Can't wait to see my grandson s face when he sees this on Christmas day

December 20, 2024
Unprompted review
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Reply from My Best Book

Amazing! How exciting :) Thank you for your review, Julie.

Rated 5 out of 5 stars

Very pleased with this delightful…

Very pleased with this delightful personalised book which I bought as a gift for my granddaughter. It's my first time using My Best Book and I was very pleased with the service and communication on the progress of my order and the quality of the book itself. I would recommend this company.

November 30, 2024
Unprompted review
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Reply from My Best Book

Wonderful to hear :) Thank you for your lovely review, Linda.

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Rated 5 out of 5 stars

Great Service

Lovely books with lovely illustrations and stories

December 1, 2024
Unprompted review
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Reply from My Best Book

Lovely review! Thank you so much, Zara.

Rated 4 out of 5 stars

you would have got a 5 star but the…

you would have got a 5 star but the frozen book lacked some customization options that the rest had. also the back of the books having big plastered advertisment on them didnt look great maybe a smaller logo in a corner.

December 17, 2024
Unprompted review
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Reply from My Best Book

Thank you very much for your feedback, Robert. We hope that you will consider us again in the future for a present. Perhaps, we will be able to take your experience to a full 5 stars.

Rated 5 out of 5 stars

Such a wonderful book

Such a wonderful book, Very lovely personalised book. Good story and the print is high quality

Delighted with the book and I'm sure my grandsons will be too.

December 2, 2024
Unprompted review
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Reply from My Best Book

Amazing to hear! Thank you so much for your lovely review, Harriet.

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Rated 5 out of 5 stars

Recommended by a former teacher!

Such a great selection, I changed my mind several times. Then I realised there are birthdays as well as Christmas! As a former primary school teacher I was a bit anxious about the quality of the stories. I needn't have worried as both the books I ordered are delightful. My granddaughters are going to love them!

December 13, 2024
Unprompted review
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Reply from My Best Book

Wow! Fantastic. Thank you very much for your wonderful review.

Rated 1 out of 5 stars

Not received goods

Ordered santa letters for my grandchildren on 27/11/24.
It is now 13/12/24 and still not received them.
Contacted company on 12/12/24 who have said they will reprint and send again but i cannot see these coming by Christmas now, which is the whole point of santa letters.

Update. The stock answer of "It's Christmas" simply isn't good enough the original order was placed pm 27th November giving plenty of time. The reprint you promised has yet again not arrived and it is now the 23rd December. So I will not be getting this in time for Christmas which is the whole point of santa letters. Simply not good enough. I wish a refund on this order as it is now not fit for purpose.

December 13, 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you for your review, Wayne.

We deeply apologise that this has been your experience with us. This extremely busy period, leading up to Christmas, provides us with lots of challenges, while we strive to give our customers the best experience. Sadly, the shipping process means that your experience has not lived up to our high standards that we set for our customers.

We will always do our best to ensure that orders are delivered as soon as possible. In instances where this does not happen, we will happily resolve the issue with customers. I know that we have corresponded on email. However, if there is anything further you would like to discuss, please do not hesitate to contact me again.

Best Wishes,
Dan.

Rated 3 out of 5 stars

The story telling was poor

The book was well made of quality materials, nice printing and pictures. However I did not enjoy or like the story and won’t be giving it my granddaughter for Christmas. I wasn’t aware that it would be a translation and it didn’t translate well.

December 12, 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you for your review, Joanne. I am very sorry to hear that you are dissatisfied with your order.

A full preview of every book can be read on our website before ordering. Please contact us on info@mybestbook.com, so that we can resolve your issue.

Best wishes,
Dan.

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