I placed an order on the 3rd of March, and after two weeks have still not received the item or delivery update. When trying to track my order via their website, the website appears to be down with th... See more
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Loved it! It made a perfect gift for my husband and we may get another for my father in law. But be aware when you pick the photos that the binding where all the pages are stitched together into the b... See more
Company replied
This little photo album is ADORABLE!! Even group photos came out clear. The keychain/book is great quality. It took about 2 1/2 weeks to arrive without shipping updates available but customer service... See more
Company replied
Amazing gifts and service here, very happy with everything. These personalised photo book keyrings are very well produced and the customer service is excellent, I had no issues and plenty of su... See more
Company replied
Company details
Written by the company
Mini Leather Photo Albums ✨Memories in Your Pocket
Contact info
Autoput za Nis 27b, 11050, Belgrade, Serbia
- hello@mybookeez.com
- mybookeez.com
4.4
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lack of communication with company
Placed my order November 23rd, selected 7-12 business days, and the last update I received was on November 29th where it hasn't moved since. Just a little bit frustrating when they don't respond to emails as well!
November 23, 2023
Unprompted review
Reply from MyBookeez
Hi Terry, thank you for the review! 😊
We apologise for the late response - we recently transitioned to another platform so some of customer inquiries did not reach us, hence the delayed response. We can see that we replied to your email inquiry as soon as we noticed it, within 48 hours, which was actually around the time you left your review. 😊
We always send the order confirmation email and the tracking details to our customers as soon as we receive them from the Postal service. We also made every possible effort to expedite the delivery of your order as much as we could so that it would reach you as quickly as possible. We checked the status of your order and noticed that the parcel was successfully delivered and signed for by the recipient on December 28th.
We truly hope that you understand that we never purposefully ignored your inquiries and never meant to keep you in the dark and that your order was correctly processed and shipped out. We are glad that your order finally reached you and we hope to hear how you like your Bookeez album! 😊
MyBookeez team
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Great experience!
Great experience!
Professional service and quick.
The site is easy to manage and the product is perfect.
December 18, 2023
Unprompted review
Reply from MyBookeez
Hi Jana, thank you for the review! 😊
We're glad to hear that your order quickly arrived and that you had an awesome experience with us! 😊
Thank you for taking the time to share your thoughts - we truly appreciate it! We're happy that you love your Bookeez album and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
A high quality awesome gift
I saw an ad on Facebook for his. Now I have purchased items through ads before and been burned so I was leery. However I am so glad I gave this a chance. The quality was excellent, it was well made and the pictures came out perfect. I put pictures of my son in it for my wife for Xmas and I was so impressed and excited by how awesome it was that I gave it to her early. It was worth every penny and the wait. And the wait wasn't bad considering all the work put into it and the fact it's coming from Serbia to the USA. I highly recommend bookeez and would gladly purchase again.
December 4, 2023
Unprompted review
Reply from MyBookeez
Hi Ernie, thank you for the review! 😊
We're glad to hear that your order arrived on time for Christmas and that you're happy with the quality of the Bookeez! 😊
Thank you for taking the time to share your thoughts - we truly appreciate it! We're happy that you love your Bookeez album and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
Great communication with the team…
Great communication with the team menager. Products they sell is amaizing! Every recommendation!
December 8, 2023
Unprompted review
Reply from MyBookeez
Hi Jovana, thank you for the review! 😊
We're happy to hear that you had a lovely experience with us and that you love your Bookeez! 😊
Thank you for taking the time to share your thoughts - we truly appreciate it and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
Great customer service
I was very sceptical when I realised that this was not a UK company and my order had not turned up but Luka from Bookeyze provided great customer service explaining why there was a delay and giving me the reference so I could easily track the parcel. As for the product , it is so lovely, the photos are very clear for such a small size and I know my daughter is going to love it . Thank you.
December 1, 2023
Unprompted review
Reply from MyBookeez
Hi Sian, thank you for the review! 😊
We're glad to hear that you had a pleasant experience with us and that you're happy with the quality of the Bookeez album! 😊
Thank you for taking the time to share your thoughts - we truly appreciate it! We hope that your daughter loves her Bookeez album and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
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Reply from MyBookeez
Hi Mina, thank you for the review! 😊
We're happy to hear that you love the Bookeez! 😊 Thank you for taking the time to share your thoughts - we truly appreciate it and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
Order arrived today and was great
Order arrived today and was great, well worth the money the Mrs loved it
November 22, 2023
Unprompted review
Reply from MyBookeez
Hi Graham, thank you for the review! 😊
We're happy to hear that your order arrived and that you love the Bookeez! 😊
Thank you for taking the time to share your thoughts - we truly appreciate it! We're glad that your Mrs loved it and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
I ordered this gift for a Christmas…
I ordered this gift for a Christmas present.
There had been a delay with delivery (not My Bookeez fault) however the communication was excellent and my delivery eventually arrived.
November 14, 2023
Unprompted review
Reply from MyBookeez
Hi Heather, thank you for the review! 😄
We're happy to hear that your order arrived and that you love the Bookeez! 😊 Thank you for taking the time to share your thoughts - we truly appreciate it, and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
Experience was amazing
Experience was amazing, the site and making my order was very simple. They were very kind and helpful about picking up my order.
November 10, 2023
Unprompted review
Reply from MyBookeez
Hi Iva, thank you for the review! 😄
We're happy to hear that you love your Bookeez and that you're satisfied with the quality and how it turned out! We've tried to simplify the process and are glad that you had a pleasant experience. 😊
Thank you for the kind remark - we truly appreciate it, and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
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Really unique idea and makes a lovely…
Really unique idea and makes a lovely gift. Pictures are great quality. There was a delay in dispatch - but I was kept updated and given the option to cancel if I didn’t want to wait. Glad I waited :-)
October 1, 2023
Unprompted review
Reply from MyBookeez
Hi Becky, thank you for the review! 😄
We're happy to hear that you love your Bookeez and that you're satisfied with the quality and how it turned out! We always try to swiftly tend to all our customers and are glad that we've managed to keep you up to date until your order arrived.
Thank you for the amazing review - we truly appreciate it, and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
you will definitely order more than once
friendly communication, great offer, suitable price, fast distribution
November 1, 2023
Unprompted review
Reply from MyBookeez
Hi Ana, thank you for the review! 😄
We're happy to hear that your order swiftly arrived and that you're happy with your Bookeez!
Thank you for the amazing review - we truly appreciate it, and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
Very professional service
Very professional service, quick and punctual.
The site is easy to manage and the product is perfect.
My friend got very excited when she got it!
October 31, 2023
Unprompted review
Reply from MyBookeez
Hi Serendipity, thank you for the review!
We're happy to hear that everything went on smoothly - that you had a pleasant experience, that your order swiftly arrived and that your friend loves the mini album!
Thank you for sharing your thoughts - we truly appreciate the feedback! We hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
Savrseno napravljeno
Savrseno napravljeno. Brza isporuka. Prezadovoljna sam ☺️😍
October 25, 2023
Unprompted review
Reply from MyBookeez
Ćao Darija, hvala ti na oceni! 😄
Drago nam je da ti se Bookeez dopada i da si zadovoljna kvalitetom, brzom dostavom i celokupnom uslugom! Uvek se trudimo da Bookeeze kreiramo baš kako su i zamišljeni i drago nam je da ceniš naš trud! 😊
Još jednom - hvala ti na iskrenoj recenziji, nadamo se da ćemo imati priliku da se ponovo čujemo! 😊
Bookeez tim
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Quality product, love it!
I bought this for my daughters 21st and she loved it. Good quality and so easy to order. Arrived quickly too. A quality gift and ordering more now as Christmas presesnts.
August 17, 2023
Unprompted review
Reply from MyBookeez
Hi Amanda, thank you for the amazing review! 😄
We're happy to hear that you love your Bookeez and that you're satisfied with the quality and how it turned out!
Thank you for the kind remark, we're glad that your daughter loved hers and we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
So lovely and so great quality crafted…
So lovely and so great quality crafted little book.. I highly recommended, good packaging and arrived in 4 to 5 business working days as they say.. Thank you again
October 12, 2023
Unprompted review
Reply from MyBookeez
Hi Valentin, thank you for the review! 😊
We're glad to hear that you're satisfied with the quality and how your Bookeez turned out!
Thank you for the kind remark, we're truly happy to hear that you love your Bookeez and we hope to hear from you again soon! 😊
MyBookeez team
Fiancé's pre birthday gift add on
The cutest little gift to give my partner on his birthday weekend. I was reluctant to order as i thought it was something I would love more than him but when it came I was absolutely smitten, it was quick service came before the intended delivery date too. Original delivery date was of his bday and was worried I won't be home to have it in time but it came days before.
Once gifting it to him at the start of his bday weekend his reaction was the sweetest and instantly put them on his car keys! Even showed it off to my MIL which I found so adorable. Thank you so much!!
October 2, 2023
Unprompted review
Reply from MyBookeez
Hi Dina, thank you for the amazing review! 😊
We're glad to hear that your order swiftly arrived and that you're satisfied with the quality and how the Bookeez turned out. Hearing that your husband loved it so much and showed it to your mother in law really made us happy! 😊
Thank you for taking the time to leave such an amazing review, we're truly happy to hear that you guys love the Bookeez and we hope to hear from you again soon! 😊
MyBookeez team
This page is definitely the best choice…
This page is definitely the best choice if you want a super cute gift! All recommendations!!!
October 18, 2023
Unprompted review
Reply from MyBookeez
Hi Nikolina, thank you for the review! 😊
We're glad to hear that you're satisfied with the quality and how your Bookeez turned out!
Thank you for the kind remark, we're truly happy to hear that you love your Bookeez and we hope to hear from you again soon! 😊
MyBookeez team
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Brilliant company
Brilliant company, it was quick delivery and the quality of the product was brilliant. Its so unique and small but the photos came out very clear. Lovely gift.
October 18, 2023
Unprompted review
Reply from MyBookeez
Hi Bridie, thank you for the review! 😊
We're glad to hear that your order swiftly arrived and that you're satisfied with the quality and how your Bookeez turned out!
Thank you for the kind remark, we're truly happy to hear that you love your Bookeez and we hope to hear from you again soon! 😊
MyBookeez team
Perfect Gift
Easy ordering and product arrived in the time frame stated and was exactly as described.
Really happy with quality of the product
October 11, 2023
Unprompted review
Reply from MyBookeez
Hi Charm, thank you for the review! 😄
We're glad to hear that you love your Bookeez and that you're satisfied with the quality and how it turned out!
Thank you for the kind remark, we hope that we will have a chance to hear from you again soon! 😊
MyBookeez team
A beautifly made book.
A beautifly made book.. a perfect gift for a loved one!
October 12, 2023
Unprompted review
Reply from MyBookeez
Hi John, thank you for the review! 🤗
We're happy to hear that the gift was a success and that you love the Bookeez!
Thank you for taking the time to share your thoughts! We hope that we'll have another chance to hear from you again soon. 😊
MyBookeez team
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