myDelibox Reviews 

702
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of authentic Italian food, noting that prices are extremely reasonable compared to other market options. Many people also highlight the exceptionally quick delivery service and wonderful packaging that keeps products completely safe during transit. Some people were dissatisfied with occasional delivery delays and long shipping times that significantly disrupted their meal plans. However, some customers also noted receiving damaged items due to careless packaging standards or rough courier handling issues. Reviewers buying these goods still appreciated the overall product quality despite these few logistics hiccups.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection of authentic Italian... See more

Delivery service

Clients share satisfaction on delivery service, frequently praising quick and reliable shipping times... See more

Order

People report positive experiences with order, highlighting that it is easy to make purchases online and... See more

Price

Reviewers highlight great satisfaction with the affordable prices and fair rates offered for various items.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items such as the pasta, truffle paste,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable... See more

Rated 5 out of 5 stars

Buying the very best Italian Mineral Water - Ferrarelle - at reasonable prices (for UK). I first came across Ferrarelle Mineral Water in 1980 when I joined Hedges & Butler (part of Bass group) -... See more

Rated 5 out of 5 stars

It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online. This was my review... See more

Rated 5 out of 5 stars

A good selection of reasonably priced italian food and household items. I always receive everything I order within the agreed timeframe and extremely well packaged. A very reliable service I have now... See more


Company details

  1. Italian Grocery Store

Written by the company

MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

702 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(702)

62 reviews in the last 12 months

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Rated 2 out of 5 stars

The shipping time is very long

The shipping time is very long! The prices as affordable but you will receive your package maybe after 15 days! There are many other online shops that are a little more expensive but very fast!

May 20, 2026
Unprompted review
myDelibox logo

Reply from myDelibox

Hello, Marianna. Thanks for your order and sorry to read this. Please note your past order was dispatched in 4 working days, and this new order will be dispatched today (after 3 working days), as confirmed via email. At the checkout for both orders you selected Shipping STANDARD - dispatched in 2 to 6 business days. As you can see these are not 15 days. If you are looking for a faster service we do offer a NEXT DAY delivery as well. I hope this may help. Thanks for your feedback.

Rated 5 out of 5 stars

We ordered a selection of good quality…

We ordered a selection of good quality pasta shapes (some of which you cannot find in an ordinary supermarket) and Mutti sauce,they all arrived well packaged in two cardboard boxes,on time with no faulty product. We would surely use this service again

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy website

Easy website, good communication, on time delivery, good quality products especially La Molisana.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Just received my Deli box order…

Just received my Deli box order yesterday and I must say..they have done exceptionally well with the packaging. Really really pleased on the effort put in..which I can tell.

Biscuits ordered were in good condition too and not crushed like they sometimes tend to be with other couriers.

Thanks again DeliBox I will be sure to order again this year. 😊

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Very satisfied customer

Very satisfied with Delibox. Good selection of products and prices. Fast and reliable delivery with the next day option. A bit of excessive packaging but at least is environmentally friendly and biodegradable. I'll order again as I'm very happy with this company. Thanks!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great place to get Italian products

Great place to get Italian products. Prices are very reasonable and quick delivery. Found everything we wanted except cured meat and sausages which we purchased from another retailer.
Thank you very much for an excelent service.

March 25, 2026
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Rated 5 out of 5 stars

Excellent

Our first order from this company and everything worked perfectly. Very easy with the expected result. Also important, the food delivered is not close to expiry date.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Love myDelibox

Quick delivery, everything was well packaged, prices are fair and the selection is great! I love myDelibox
P.S. please start selling swiffer dry cloths!

February 24, 2026
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Rated 2 out of 5 stars

Bad business

They shipped my order very late, in two different boxes and different delivery times, days apart. Obviously, they did not inform me of this.
I've had to ring DHL and get some explanation as I couldn't get any response from My Delibox, and when My Delibox did reply, not one apology, not one!
Items are usually overpriced and shipping takes way too long for food products.
Probably no more business with them, I'm afraid.

March 2, 2026
Unprompted review

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