myDelibox Reviews 

702
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of authentic Italian food, noting that prices are extremely reasonable compared to other market options. Many people also highlight the exceptionally quick delivery service and wonderful packaging that keeps products completely safe during transit. Some people were dissatisfied with occasional delivery delays and long shipping times that significantly disrupted their meal plans. However, some customers also noted receiving damaged items due to careless packaging standards or rough courier handling issues. Reviewers buying these goods still appreciated the overall product quality despite these few logistics hiccups.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection of authentic Italian... See more

Delivery service

Clients share satisfaction on delivery service, frequently praising quick and reliable shipping times... See more

Order

People report positive experiences with order, highlighting that it is easy to make purchases online and... See more

Price

Reviewers highlight great satisfaction with the affordable prices and fair rates offered for various items.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items such as the pasta, truffle paste,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable... See more

Rated 5 out of 5 stars

Buying the very best Italian Mineral Water - Ferrarelle - at reasonable prices (for UK). I first came across Ferrarelle Mineral Water in 1980 when I joined Hedges & Butler (part of Bass group) -... See more

Rated 5 out of 5 stars

It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online. This was my review... See more

Rated 5 out of 5 stars

A good selection of reasonably priced italian food and household items. I always receive everything I order within the agreed timeframe and extremely well packaged. A very reliable service I have now... See more


Company details

  1. Italian Grocery Store

Written by the company

MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

702 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(702)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Italy in a box

I love the Deli Boxes I order. It’s so nice being able to have authentic Italian products delivered straight to my door. The truffle paste is heaven. I love the pasta too, especially served with either the red or green pesto. Always delivered on time & very well packaged.

January 26, 2026
Advertisement
Rated 3 out of 5 stars

Delivery package was damaged and inside…

Delivery package was damaged and inside packaging wasn't done very well. Thus, 1/3rd of the 1kg Taralli package was reduced to powder and several of the pasta packages were torn, despite the delivery only coming from Kent to Devon. I have used Vico Food Box, which comes all the way from Afragola, Naples and have never had an issue. I think I will stick with them.

January 6, 2026
Advertisement
Rated 5 out of 5 stars

The biscuit arrived beautifully…

The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable options. I've been a fan of this biscuit for nearly a decade. I even bought some for my birthday two years ago and shared them with every family that attended. Everyone wanted to know where I got them.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

The BEST Italian Sparkling Mineral water!

Buying the very best Italian Mineral Water - Ferrarelle - at reasonable prices (for UK).

I first came across Ferrarelle Mineral Water in 1980 when I joined Hedges & Butler (part of Bass group) - they were then the UK sole agents. This product is superb with lower natural atmosphere (fizz) than other brands- similar effervescence to Badoit (France).

This product used to be sold to supermarkets in plastic bottles at very competitive prices but this ceased years ago! It is now sadly like gold dust to get hold of in the UK and I was delighted to discover myDelibox had the most reasonable prices, especially for smaller quantities. It is still rather more than San Pellegrino here, but I definitely reckon it is a far superior product.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional products

Exceptional products. Great prices. Customer service team are outstanding which is always appreciated. I thoroughly recommend this company.

November 26, 2025
Advertisement
Rated 5 out of 5 stars

Crunchy biscuits. Love it.

This biscuit is very lovely and came well packaged. I picked a delivery day and came the day. The price is about the cheapest I searched for. Love this biscuit as I've known it for about 10 years. I even bought it and gave one to every family that came to my birthday 2 years ago. People were asking where I bought it from.

November 25, 2025
Rated 5 out of 5 stars

Recommended shop

Been using this company for a couple years now, I once had a tiny issue with a product that had been substituted with one that had a very very short shelf life, but once I contacted the customer service it all got sorted immediately. Timely deliveries, packaged well and good range of products, I'm a happy returning customer 😀

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good morning, I ordered from mydelbox and we were very happy with everything we received. I spoke to the staff a few days before and they were very kind and answered all my questions as quickly as pos

Ordine MDB102248
Good morning, I ordered from mydelbox and we were very happy with everything we received. I spoke to the staff a few days before and they were very kind and answered all my questions as quickly as possible. I received everything I ordered right away. We will continue to shop with them.

October 29, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

First order

The parcel was received on time, but the box was slightly damaged. Luckily, the products inside were not damaged. This has been our first order, and we are satisfied; we will buy again.

October 24, 2025
Unprompted review
Rated 4 out of 5 stars

I have ordered few times and generally…

Edit- I have now been contacted by the customer service and got the delivery.

I have ordered few times and generally been ok but as soon as you need customer service that is when the issue start.
I have placed an order on the 08th October and still as of today (22nd October) no order has been dispatched and every time I email the team they keep repeating “they will deliver today” and nothing happens
Very disappointed.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

A business who cares and shows it

It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online.
This was my review because I was very disappointed with the late delivery but I have to say I changed my mind once contacted the day after by Mydelibox. They apologised and explain the reasons behind the late delivery and offered a £. 10 voucher. I'm delighted of such care showed by them for their customers. There will be many orders to follow. Thank you

October 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great products

I’ve been shopping on this website for a couple of years now, and it’s been fantastic! I’ve had a couple of small hiccups, like missing a few items or finding broken ones, but they’ve always been sorted out quickly. Overall, everything’s been perfect. The only thing that gets a little frustrating is the website itself. It would be great if they could hire someone to make it easier to navigate and place an order.

September 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look