mydentist Reviews 

8,444
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 505 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and dental teams are exceptionally friendly, welcoming, and genuinely skilled at putting nervous patients completely at ease throughout appointments. Many people also appreciate the thorough examinations, painless procedures, and professional care provided during their regular visits to the clinic. Some reviewers were not happy with long waiting times before being seen and unexpected costs linked to pressure towards private dental plans. Other consumers also noted deep frustrations regarding difficulties in securing routine appointments, dealing with abrupt receptionists, and losing their long-standing NHS status unexpectedly.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, kindness, and ability to... See more

Service

Users describe ambiguous interactions with service, highlighting a wide split in experiences. While many... See more

Customer service

People report ambiguous experiences with customer_service. Many reviewers praise the compassionate and... See more

Price

Consumers find prices to be a significant source of frustration, consistently reporting expensive fees and a... See more

Location

Reviewers mention ambiguous feedback about location, reflecting mixed feelings depending on the specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were without a dentist for a couple of years following our previous dentist’s retirement. We couldn’t believe it when we received a call asking if we still wanted to register with their new dentist... See more

Company replied

Rated 5 out of 5 stars

Attentive reception staff that provided a positive check-in experience. Appointment was serviced on time and treatment prompt and it did not feel rushed, just relaxed. Dental treatment can be stessful... See more

Company replied

Rated 5 out of 5 stars

I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dent... See more

Company replied

Rated 5 out of 5 stars

I believe Kieran and his team gave me great care,patience to get it exactly right and excellent skills in my treatment. The advice I received was exactly right for me.I therefore have no hesitation... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(8,444)

502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our local NHS dentist

This is our local NHS dentist. Always courteous and friendly
Always punctual, the dental staff are very knowledgeable and helpful.
Hopefully the practice will always be NHS so the future will be bright.

July 21, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi D & A,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

All staff extremely friendly and…

All staff extremely friendly and professional sorted my tooth no problem thank you

July 20, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jayne Hodgson,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Brilliant dental practice

This review is specifically for My Dentist Walkley, Sheffield. I've been reading the negative reviews and I cannot understand why people have submitted negative reviews. The staff, hygienists and dentists are brilliant. I cannot fault them. The reception staff are lovely and very welcoming and professional. My dentist is excellent and my hygienist is excellent.

July 22, 2026
Unprompted review
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Reply from mydentist

Hi Jill,
Thank you for such a wonderful review. It is very much appreciated. I am so pleased to read your positive comments for the mydentist Walkley practice and the team.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very friendly

Very friendly , I am 68 and was terrified of the dentist when I was young but mydentist are brilliant. Not scared anymore

July 21, 2026
Unprompted review
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Reply from mydentist

Hi David Murray,
Thank you for such a fabulous 5 star review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I highly recommend the Dental Practice…

I highly recommend the Dental Practice in Morden. Staff is very professional and caring. I met with Denise, a truly warm person together with Maya.
The doctors are excellent and would like to say thank you to Dr Ines and the assistant Naima for their kind approach.

July 22, 2026
Unprompted review
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Reply from mydentist

Hi Maura,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My Dentist Aylsham are to be highly…

My Dentist Aylsham are to be highly recommended for their service,kindness,and hands on approach to patients.Joanna the dentist and her kind assistant fitted me with a set of dentures and adjusted them accordingly and made me feel like a new person.Caroline on the reception was helpful and very pleasant.I have only the highest praise for all of them and would not hesitate to recommend them to \anyone.

July 22, 2026
Unprompted review
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Reply from mydentist

Hi Ricky Morgan,
Thank you for your lovely comments for both Joanne and Caroline, I know they will be thrilled with your review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My dentist is so welcoming

My dentist is so welcoming, she always has a smile on arrival, she put my daughter at ease on her visit, so grateful to have Heather as my family's dentist

July 17, 2026
Unprompted review
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Reply from mydentist

Hi Angela, Thank you for taking the time to leave a 5-star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Avoid at all costs my dentist Aymun Jahangeer

Avoid at all costs. My dentish use dentist that have there own insurance. Poor equipment. Mildenhall my dentist.I went there to see if there was a problem with my implant as the gum near it was a bit uncomfortable.Didn’t want to go to implantoligist as that two hundred for appointment. I ask the dentist did X-ray and inform me the implant was infected. Never looked at my gum. Later found out that you can’t tell by X-ray if tooth is infected. Only by examining the gum. I went to implantoligist as£200 only to be told no problem implant not infected could do with a clean. My dentist also asked if my implant was loose. No not even loose. I have complainted to my dentist mildenhall and there head office. I have asked for there insurance details the dentist have there own individual insurance. Nothing yet.Aymun Jahangeer was dentist name . She was in full face PPE never introduced herself never said hello. Disgusting. She should have told me that only by examining the gum she could tell in there was infection.

May 28, 2026
Unprompted review
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Reply from mydentist

Hi Tiff, We are very sorry to receive your 1-star review, I can see from our records that you have recently contacted mydentist about this matter. Please be assured that we will respond to your concerns.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great practice with very professional…

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic job of explaining your treatment options clearly.
Amazing team. It's an easy 5 stars out of 5.
Thank you so much

July 21, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Dave, Copilot said:

Thanks so much for the lovely review.

We're so pleased to hear that you feel relaxed and welcome from the moment you walk through the door. Our team works hard to make every visit as comfortable as possible, so it's great to know that comes across.

Thank you for your kind words about our staff, cleanliness, and the way we explain treatment options. We'll be sure to share your feedback with the whole team.

We really appreciate your support and look forward to seeing you again soon!
Kind Regards
Patient Support

Rated 1 out of 5 stars

Claims to be nhs but says hasn’t got…

Claims to be nhs but says hasn’t got equipment for anything other than check up. All equipment privately owned by each dentist. Weird how my wife can get all treatment from an alternative dentist at the same practice. Been left in pain for two weeks as been ‘referred’ to nhs when I’ve always been nhs 🤬

July 21, 2026
Unprompted review
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Reply from mydentist

Hi, Thank you for your feedback. We're sorry to hear that you've been left in pain and that your experience has caused frustration and confusion.
We would welcome the opportunity to look into your concerns in more detail, including the circumstances surrounding your referral and treatment options. Please contact the practice directly and ask to speak to the Practice Manager.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

BEST dentist experience ever!

I had an emergency appointment and was able to be seen just one day after contacting Mydentist online on a Sunday! The reception were wonderful, the facility clean and bright, and the dentist, Dr. Arora, was professional, thorough, considerate, and she did a fantastic job! Today I just had ANOTHER appointment with Dr. Arora to replace an old filling...again, the entire staff were fantastic and the whole procedure went so smoothly that I almost fell asleep from being so at ease. Now I want to continue with Mydentist Barrack Street. THANK you, mydentist!

July 20, 2026
Unprompted review
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Reply from mydentist

Hi Babs,
Thank you for your lovely review. We're so pleased we could help when you needed an emergency appointment and that Dr. Arora and the team made you feel comfortable and well cared for throughout your visits.

We'll be sure to pass on your kind words. We look forward to welcoming you back to Barrack Street soon.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

I have been going to this dental…

I have been going to this dental practice for over twenty years in that time I have had several procedures all carried out by a lovely and caring dentist.all the staff at the practice are warm and friendly.I cannot recommend this practice enough for a warm welcome and great service

July 17, 2026
Unprompted review
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Reply from mydentist

Hi Shane,
Thanks so much for your lovely review. We're delighted you've been with us for so many years and that you've always felt well looked after by the team. Your support and recommendation mean a lot to us.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

They got me in for an emergency…

They got me in for an emergency appointment within 30 minutes the staff were friendly and efficient

July 17, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi,
It’s great to hear that we could see you so quickly, thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very good ammual check up

Very good ammual check up. On time and thorough.

July 17, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Peter Holland,
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Competent and kind practitioners

I’ve been going to this practice for years and all the dentists have been very competent and kind. New dentist for me today and he was excellent, patient and explained what he needed to do etc. staff are always friendly, polite and helpful.

July 16, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Roni,
Thanks so much for your lovely review. We're happy to hear you had a great experience with your new dentist and that the team made you feel comfortable and well looked after. We'll be sure to share your kind words with everyone.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Staff put you very much at ease

Staff put you very much at ease, having not been able to sign on to a dentist for nearly 15 years, I have finally found a good dentist catering for NHS patients. Thanks Griff and staff.

July 16, 2026
Unprompted review
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Reply from mydentist

Hi Ian Davies,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very friendly and professional service

I’ve used this dentist for many years and have always found them to be very friendly and very professional. I would recommend them to anyone looking for a dentist

July 16, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Linda Harris,
Thank you for your 5 star review and for your recommendation. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Kind informative appoinment

Kind informative appoinment. Although no treatment this time their help and professionalism in the past help me today

July 16, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Janet,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Lovely staff and professional

Lovely staff, very polite, friendly and professional.
All perfect!

July 14, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Dimitrios Devetzakis,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

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