Fahlo Reviews 9,515

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express their enjoyment in tracking animals and supporting conservation efforts through their purchases. Many find the bracelets beautiful and a meaningful gift, appreciating the educational aspect of learning about wildlife and their journeys. The accompanying app is frequently praised for its engaging content, providing updates and information that enhance the overall user experience. However, some customers encountered issues with their orders, such as delays or problems with tracking functionality, including animals no longer being trackable. A few reviewers also expressed dissatisfaction with customer service regarding these tracking issues, particularly concerning policies about replacement animals or the duration of tracking guarantees.

What people talk about most

Product

Users describe positive interactions with the product, often expressing delight in tracking animals and... See more

Application

Reviewers mention positive feedback about the app, with many expressing satisfaction and calling it "amazing"... See more

User experience

Customers consistently note positive experiences with the user experience, finding it fun and engaging to... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction and a desire to reorder... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a beautiful Company & Concept! Never thought buying cute bracelets could be so fun & help the environment in some way!!! Absolutely love tracking Turt Reynolds- and can’t wait to get more Jewelry... See more

Rated 5 out of 5 stars

I love being able to support animals with something as simple as a bracelet. I usually find myself devastated over the state of the world but too overwhelmed to know how to change it— being able to tr... See more

Rated 5 out of 5 stars

So far this has been such a fun and wonderful adventure with Fahlo. I hope they stay honest and true to what they do and stand for. I'm really glad I decided to purchase these. They are doing somethin... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more


Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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No history of asking for reviews

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4.5

All reviews

(9,515)

4,401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE! + a little suggestion :]

i LOVE collecting Fahlo bracelets and plushies, and I love seeing the adventures my little guys go on!! it's so cool to get the notification that your animal(s) went somewhere new, and you get to see it for yourself! it's also awesome to read about the animals themselves, as well as the facts that are posted about them and the species as a whole! as for the company, their shipping is very smooth, and everything has come in good condition so far! the only thing i wish was different is if the bracelets had different sizes available + a general size guide, because unless you're purchasing one in person, you really don't get to choose the size of your bracelet. they all fit well, and the sizes do fit most people, but it would be great if we had the option to choose a size, or at least get details on how big the bracelets available can be! but besides that, i'm VERY happy with Fahlo, and i have even gotten some friends and family to love it, too!

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Everytime I buy a bracelet. My animal becomes not traceable anymore. Then it wants me to buy a new one. It's frustrating to have to go through that multiple times and makes me want to stop buying these bracelets. Feels like a scam and not worth the money. Why can't I just have the same animal and keep the same animal since I know the tracker is still on the animal the I originally got, but wants me to purchase multiple ones.

June 28, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Reanna,

Thank you for sharing your experience. We're sorry to hear how frustrating this has been.

Our goal is never to make anyone feel like they have to keep purchasing bracelets. The trackers used by our conservation partners are real research devices, and over time they can stop transmitting due to battery life, natural detachment, or other field conditions. While some trackers remain active for years, others may stop sooner, but we do replace them if it's within six months.

To continue supporting our conservation partners and funding new tracking efforts, we no longer replace animals indefinitely when trackers stop working. However, we'd still love the opportunity to look into your account and see if there's anything we can do to help. Please email us at cx@myfahlo.com, and our team will be happy to take a closer look.

- Bailey

Rated 1 out of 5 stars

My animal has not moved once since…

My animal has not moved once since getting the bracelet. I was expecting more of an experience following the animal, maybe seeing pictures. I feel I basically just paid for an over priced bracelet.

June 28, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Katie,

Thank you for your feedback. It's completely normal for tracking updates to vary from animal to animal. Each species moves differently, and update frequency depends on factors like the animal's location, behavior, environment, and when its tracker is able to send a signal. Some animals may update daily, while others may update every few days, weekly, or even biweekly.

Animals can also travel through areas with weaker satellite connection, spend time resting, dive below the surface, or move through places where signals may be delayed or temporarily blocked. Once the tracker reconnects, a new location point will appear on the map.

If you'd like, please email us at cx@myfahlo.com, and we'd be happy to take a closer look at your specific animal and help however we can!

Rated 5 out of 5 stars

Conservation and fashion

Bracelets feel nice to wear and look good. Animal tracking is given at later dates to protect them which is good for conservation. They also give detailed information regarding the species of the animal you track and what efforts are done to protect them or repopulate them.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 recommend

Definitely love tracking and seeing where my turtle(Esmeralda) goes and the bracelet is so cute I have people complement it all the time

August 8, 2025
Unprompted review
Rated 4 out of 5 stars

physical media and specific animals

i love the app, i would probably like more physical media, sending pictures through the post would be great. I’d also love more information about the specific animals rather than just the species. For example I am tracking 2 polar bears and i would love to know what is happening to each of them specifically

June 28, 2026
Unprompted review
Rated 4 out of 5 stars

History and Future

I love that you get the history of the animal & all the updates that happen. If a tracker is lost off an animal, you guys are very quick to switch me to a new animal of that species. Sad to lose an animal but ive enjoyed every single dolphin ive had. I would love if you guys could do regular pandas?

June 24, 2026
Unprompted review

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