FahloReviews 

9,542
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,438 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product quality, describing the bracelets as beautiful, stunning, and well-made, often recommending them as gifts for animal lovers. The app is frequently praised for being fun, engaging, and educational, providing updates and information about the tracked animals and their species. Many people also highlight the exceptional customer service, noting their helpfulness, quick responses, and willingness to resolve issues. However, some customers also noted issues with order delivery, particularly during bad weather, and a lack of tracking information for their shipments. A few other people also felt that the animal tracking experience could be improved, wishing for more specific details about individual animals, live tracking, or pictures and videos. Some reviewers were not happy with the tracking guarantee, as some animals stopped tracking after a few months, and they were informed that tracking is only guaranteed for a limited period.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and well-made... See more

Application

Clients share positive opinions on the app, with many finding it amazing, easy to use, and educational for... See more

User experience

Users describe positive interactions with the user experience, finding it fun, enjoyable, and easy to use,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and a desire... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun. Family loves these. Love they were honest when our whale shark lost its tracker and instantly provided a new whale to follow. Will be giving a lot of these as gifts, along with family collecti... See more

Rated 5 out of 5 stars

Really fun and enjoyable. I’ve always loved wildlife and just knowing my turtle Esmeralda is out there swimming near Cuba is so much fun! 10/10 bracelet quality is amazing. For kids the bracelets are... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more

Rated 5 out of 5 stars

So far this has been such a fun and wonderful adventure with Fahlo. I hope they stay honest and true to what they do and stand for. I'm really glad I decided to purchase these. They are doing somethin... See more


Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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No history of asking for reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(9,542)

4,421 reviews in the last 12 months

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Rated 5 out of 5 stars

Best customer service

I love these bracelets as gifts!! My friends and family loved being able to track their favorite animal. I also recently had to contact customer service because I accidentally put my old address for shipping. The response was so quick and they made it super easy. Highly recommend!

July 2, 2026
Unprompted review
Rated 2 out of 5 stars

Great concept but stopped tracking

Firstly, we loved the concept and the bracelets are great. Fast forward 6 months and 3 days and our animal (Penguin) is no longer tracking. I emailed support to be told that tacking is guaranteed for up to 6 months...seriously, we are on 6 months and 3 days and no tracking. The 3 days is key here as tracking is apparently upto 6 months. My daughter is now upset she can't track the Penguin but its OK, we have been advised we can buy another. I don't want to buy another so I feel it has been a waste of money and they just want us to buy more. We have another ao now we've hit 6 months I expect something will happen to that too.

July 1, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Stefanie,

Thank you for taking the time to share your feedback. We're so glad you and your daughter enjoyed the concept and the bracelets.

We understand your concerns about your penguin's tracking ending so soon after the six-month mark. We'd love the opportunity to take a closer look at your account and see if there's anything we can do to help! Please reach out to us at cx@myfahlo.com, and our team will be happy to assist.

Thank you for your feedback and for supporting wildlife conservation with us!

-Megan

Rated 4 out of 5 stars

I love how I can see where she is but I…

I love how I can see where she is but I just wish I could see exactly where she is like if she is in the Pacific Ocean or something like that I also wish that I could see her swimming in the water and not just see one picture of her.

July 1, 2026
Unprompted review
Rated 2 out of 5 stars

My poor little shark barely moves

My poor little shark barely moves. Which made me question the app and think it's a scam.

Idk, am a bit unsure

June 21, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Raul,

We're sorry to hear this experience has made you question the app. We understand how it can be frustrating when your shark doesn't appear to move very often, but we want to assure you that Fahlo is not a scam. Every animal on our platform is tracked through data provided by our nonprofit conservation partners, and the updates you see are based on real tracking information collected from the animal's transmitter.

For sharks, updates depend on when they resurface. Once their transmitter breaks the water, it sends data to satellites, which then adds a new point to your map. Our partners at Saving the Blue have shared that some sharks, especially larger ones, can stay underwater for longer periods of time before surfacing again. Because of this, it's completely normal for some sharks to go longer periods without receiving a new location.

If you'd like, we'd be happy to take a closer look at your specific shark's tracking and answer any questions you may have. Please send us an email at cx@myfahlo.com, and our team will be happy to help explain what you're seeing and make sure everything is working as expected!

- Bailey

Rated 3 out of 5 stars

I get that the elephants are delayed…

I get that the elephants are delayed but you could put it on the packaging. I’ve always wanted one of the bracelets and now that I have the elephant one I’m wondering if it was worth it and if the other animals are also delayed.

July 1, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Olivia,

Thank you for taking the time to share your feedback. Each Fahlo tracking experience includes our Fahlo Protection Ping™, which means an animal's path may be live, delayed, or historical depending on the safety requirements set by our nonprofit partners. This system helps ensure that the animals' safety and well-being always come first. In some cases, this is the best way to protect vulnerable species while still allowing supporters to connect with their conservation journey.

We'd love the opportunity to answer any additional questions you have and take a closer look at your experience. Please email us at cx@myfahlo.com, and our team will be happy to help however we can!

- Bailey

Rated 5 out of 5 stars

Anything with conservation of animals…

Anything with conservation of animals or nature, I’m in. Absolutely adore the different bracelets and the animal card you receive. I’m constantly looking for updates on their movements and if they are growing in family’s. Love Fahlo app and the company as a whole for creating a system where you not only help with preservation of animals but also you get immersed into their environments and habitats. The brackets are cute and also well made. Highly recommend!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Traveling Beauty's

Traveling Beauty's
Amazing following these beautiful animals. Know that they are taken care with help. Wonerful to see where they been and going! Alway been animals lover. So happy I found you! So amazing watching them moving & traveling. All the information you give us.Love it♥️

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

First of all I would like to mention…

First of all I would like to mention that the whole point of Fahlo is to support their conservation efforts. Fahlo is dedicated to working on preserving habitats and providing care for the worlds most endangered wildlife. The tracking bracelets, cards, and plushies are just a beautiful bonus. I found Fahlo on Instagram and bought quite a few bracelets okay I went a bit crazy but anyway. I love that you can track an animal but I am also very aware that animals can die, trackers can fall off and things can go wrong. With that being said I just enjoy the time I have and appreciate my bracelets as well as gifting them to others. I also enjoy their tracking app and the ease of use especially for the elderly. Fahlo is legitimate and their cause is heartwarming. I highly recommend Fahlo to everyone who loves wildlife and sealife.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

I love it

I love it, the only thing I think it can fix is when you order a bracelet to give you a tracker thing, so I can see where my order is, but other than that it's great im in love with it.

June 30, 2026
Unprompted review

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