The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They continue to charge my card even after I received a cancellation confirmation and confirmation number from them. I have fought it on my bank statement twice. Their chat people are useless!!! DO NO... See more
Company replied
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find ou... See more
Company replied
I have been charged a monthly fee from my fax since 2024 I've never used myfax but yet they continue to bill me you can't talk to nobody to cancel the subscription they're a scam
Company replied
Company details
Written by the company
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contact info
United States
- socialsupport@myfax.com
- myfax.com
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MyFax
Thanks so much, TLH Financial for sharing your feedback with us and for the stellar 5-star review! We are pleased that Nicoleta was on hand to assist you. Please let us know if you require any additional assistance by messaging our Team anytime at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Advertisement
Have been a long time MyFax customer
UPDATE 12July2024; MyFax has applied a credit to my account given the details explained below. I appreciate Elizabeth's prompt response to my emails to her questioning the duplicated fax pages I received.
Have been a long time MyFax customer. I recently received more than 300 duplicate faxed pages. MyFax is charging me for the duplicate pages, duplicate pages that could have been as a result of errors either from MyFax or from the sender. In any event, they were duplicate. I am awaiting MyFax response to the credit request. This will determine whether or not I remain with MyFax and, I will update my rating once they respond.
July 10, 2024
Unprompted review
Reply from MyFax
Hello S. Wil, thanks so much for the update to your review and we are delighted to learn that Elizabeth was able to get back to you so promptly to resolve your issue. Please feel free to message us at socialsupport@myfax.com should you have any further questions or concerns.
Sincerely,
MyFax Support Team
Reactivation
After figuring out how to get to the Chat Chris was very helpful in helping me reactivate my account!
July 10, 2024
Unprompted review
Reply from MyFax
Thanks so much, Rick for the fantastic feedback and 5-star review! We are delighted to learn that Chris was able to assist you via chat to reactivate your account. Please feel free to message us anytime at socialsupport@myfax.com if you require additional support.
Many Thanks,
MyFax Support Team
Chris I In support was very helpful and…
Chris I In support was very helpful and was very responsive.
July 10, 2024
Unprompted review
Reply from MyFax
We greatly appreciate you taking the time to share your feedback with us Sandra! We are so pleased that Chris was so helpful in assisting you with your account inquiry on chats. Please let us know if you have any additional questions or concerns by messaging our team at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
Customer Service Outstanding
I could not figure out why I was charged $10.00. And when I emailed support. I got a fast response and the most professional answer to my issue. It was very detailed and I was given grace on the charge. My support tech Nicoleta L. was outstanding. Thank you
July 9, 2024
Unprompted review
Reply from MyFax
We are thrilled to hear about your experience JC and that Nicoleta provided you with such outstanding and professional service. We truly appreciate you taking the time to share your thoughts which we will happily pass on to her. Should you require any further assistance, please do not hesitate to reach out to us at socialsupport@myfax.com!
Many thanks,
MyFax Support Team
Advertisement
Myfax is a super awesome company.
I had been using myfax service for over 5 years and they have always been super awesome. Always responds so fast and helpful. Elizabeth V was so attentive and efficient with my request. That shows that they value my business and care about my needs. You guys earn my business for a very long time.
July 9, 2024
Unprompted review
Reply from MyFax
From the bottom of our hearts Jennie, thank you! It is not every day that we receive feedback as detailed and thoughtful as yours and it is greatly appreciated. Your feedback has given us valuable insight into our service and the level of customer support that we strive to provide consistently. Elizabeth is a shining example of that. We value you as a long-standing and loyal customer. Please let us know if you require any additional assistance as we are always here to help. You can message us anytime at socialsupport@myfax.com.
Many thanks,
MyFax Support Team
I had a problem which involved my email address
I had a problem which involved a mistake on my part setting up my account. Nicoleta L. the customer service rep got it taken care of instantly. Never had any problem resolved that fast regarding anything.
July 3, 2024
Unprompted review
Reply from MyFax
Hello Robert. Thank you so much for your excellent feedback regarding the assistance that Nicoleta provided. We will ensure to forward your feedback to Nicoleta and should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Thanks again and may you have a wonderful year ahead!
MyFax Support Team
I like their service
I like their service. Never had a complain. Elizbeth was very helpful in the process
July 3, 2024
Unprompted review
Reply from MyFax
Thank you so much for your excellent feedback, Shahrukh. We are very happy to hear that Elizbeth provided you with exceptional service! We will ensure to forward your feedback to Elizbeth and should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Thanks again and may you have a wonderful year ahead!
MyFax Support Team
Credit denied
I requested a credit for a charge that just occurred which covers the up and coming month and the agent refused. I have not used this account in six months. I left employment and before leaving sent an email to cancel. My fax did not cancel. I see another charge on my cc and called to cancel. He can offer me a deal to stay but nit credit me the month I will not be using. I will be taking my agents individual accounts and canceling and moving to a competitor due to bad Customer service charging for time that will not be able to use.
June 26, 2024
Unprompted review
Reply from MyFax
Hello Melanie,
We would be happy to assist you in reviewing your account. Please feel free to provide us with your account details by sending us a message at socialsupport@myfax.com and we would be happy to assist.
Sincerely,
MyFax Support Team
Advertisement
Christ the best!!!
Christ was really nice and patience with me , He help me with all my issues. Great, great service!!!
June 25, 2024
Unprompted review
Reply from MyFax
Hello Citifund, thank you so much for letting us know how helpful Chris was on your chat. We truly appreciate the 5-star review and should you require any additional assistance, please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks,
MyFax Support Team
Cancel my MY FAX act.
Today I contacted MY Fax to cancel my account. Even though navigating their screen is not that easy. Chris in customer service was able to help me out and cancel my subscription. She made it very easy although telling me it was done would have been a great idea, I shouldn't have had to ask. But it is done and she was very polite and helpful.
June 6, 2024
Unprompted review
Reply from MyFax
Hello Susan,
Thank you so much for your wonderful feedback Susan. We are very pleased to hear that Chris was able to assist you with your request. We will ensure to forward your feedback to Chris and should you require any additional assistance, please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to assist!
Many Thanks,
MyFax Support Team
Chris was responsive and helped me…
Chris was responsive and helped me solve the problem. Very pleased.
May 31, 2024
Unprompted review
Reply from MyFax
We greatly appreciate you taking a moment out of your day Stephen to let us know how helpful Chris was on your chat. We truly appreciate the 5-star review. Should you require any additional assistance, please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks,
MyFax Support Team
In customer chat I got a rep right away…
In customer chat I got a rep right away to chat with. They were courteous, straight to the point and solved my issue immediately.
May 30, 2024
Unprompted review
Reply from MyFax
Thank you so much Linda for taking time out of your day to share your feedback in regards to your chat interaction with Chris. We also appreciate the 5-star review! Should you require any additional assistance, please feel free to message us any time at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Advertisement
This company is a scam
This company is a scam. There is no way to reach anyone in customer service. I’ve been trying to cancel my account since November. If you email their support, you will get a blanket email back automatically. It will give you information on how to cancel on the website but this function does not work. It will tell you that there is a chat function for Support and that is actually not true. if you call the Support number, it is a message saying they no longer provide support over the phone. I finally called the sales number and someone picked up immediately. He pretended he didn’t hear me when I said hello. Then he kept acting like he didn’t know, what I was talking about, like he doesn’t even have a business or anything. He literally is gaslighting you like you are not even calling a company. I’ve been getting charges from MyFax Since last November that I’ve been trying to cancel. At this point, I need to contact my credit card company to report them as a fraud.
May 22, 2024
Unprompted review
Reply from MyFax
Hello Kathryn,
We have received your account information and it seems that your issue has been resolved since May 22, 2024. Should you require further assistance, please do not hesitate to message us at socialsupport@myfax.com and we would be happy to assist!
Sincerely,
MyFax Support Team
Nicoleta L
Nicoleta L. was amazing and solved my problem. 5-star. but lack of phone help resulted in me spending a lot of time to solve a small problem. Too many prompts leading to nothing on the phone. I had a wrong email when signing up and so I could not proceed. It was very frustrating. Initially the chat was not loading either. I am overall frustrated. Nicoleta solved my problem but it should not be this difficult.
May 17, 2024
Unprompted review
Reply from MyFax
Thank you Mona for your feedback. We're glad to hear that Nicoleta was able to resolve your issue and provided excellent service. We apologize for the difficulties you faced in reaching chat support. If you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
The AI is really lacking
The human interaction was fine but the AI experience trying to get to a human was terrible. If I was on the fence about canceling, dealing with your AI helped to make up my mind. NO WAY would I have stayed even if it was offered for free.
May 15, 2024
Unprompted review
Reply from MyFax
Thank you for your feedback MOferry. We're sorry to hear about your frustrating experience with our AI system. Your comments will help us make necessary adjustments. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Reply from MyFax
Thank you Lanueva for taking the time to leave us a 5-star review. We are happy to hear that Chris was so patient and able to assist you. If you should require any assistance, please feel free to message us at socialsupport@myfax.com.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Advertisement
Great customer service
Great customer service. Friendly communication and helped me solve the issue promptly.
May 9, 2024
Unprompted review
Reply from MyFax
Thank you so much Emily for the fabulous review in regards to your recent experience working with Elizabeth. We are pleased to learn that she was able to resolve any issues you were experiencing. Please feel free to reach out anytime at socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
Reply from MyFax
Good morning MLM and thanks so much for taking the time to share your kind feedback with us regarding your recent interaction with Elizabeth. We truly appreciate hearing from you and love the 5-star review!
Please let us know if you require any further assistance by messaging us at socialsupport@myfax.com.
Many Thanks,
MyFax Support Team
Quickly solved
Chris got the gist of the problem quickly, and solved it quickly and professionally.
May 7, 2024
Unprompted review
Reply from MyFax
Thank you Tom for taking the time to leave us a 5-star review. We are very pleased to hear that Chris was able to resolved the issue quickly for you. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.