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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The product is frequently highlighted as a life-saver, with many people appreciating its effectiveness in reducing pain and allowing them to maintain their daily activities. People are particularly impressed with the quick relief it provides and the overall positive impact on their quality of life. However, some customers also noted significant issues with the product's durability, reporting that devices stopped working after a short period or even after just a few uses. These individuals also expressed dissatisfaction with customer service, citing difficulties in reaching support, slow responses, and unhelpful resolutions, especially regarding product replacements or subscription cancellations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the device, calling it a "life... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the Livia support team for... See more

Subscription

Consumers find subscriptions to be ambiguous. Many reviewers express frustration with the difficulty of... See more

Quality

Clients share ambiguous opinions on quality. Many customers are satisfied, reporting that the product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Livia support team was very helpful and they resolved my issue. It was quick and easy to use the online chat feature to report my problem. Alina created a ticket and reached out to assist me in a... See more

Company replied

Rated 4 out of 5 stars

TOTAL LIFESAVER! CUSTOMER SERVICE ROCKS! $8/month subscription is totally worth it!Backstory: I have extremely painful periods and I finally caved and I bought my Livia device on Christmas Day last... See more

Company replied

Rated 4 out of 5 stars

I placed my order on 28 December 2025 during a promotion though it was only shipped on 28 January 2026—likely due to the holidays and stock availability. Thankfully, it arrived just before my t... See more

Company replied

Rated 5 out of 5 stars

My Livia is simply a lifesaver. As someone with heavy periods following IVF treatments and severe cramps, there is nothing I recommend more than this device. It will become your best friend, rest assu... See more

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely Amazing

The product is easy to travel with, easy to put together and just so amazing when it comes to the settings. I absolutely love the way you can customize your device with different covers and how you can just pop onto the site and easily buy a 6 month supply of the gel pads without a worry.

April 12, 2024
Unprompted review
Livia logo

Reply from Livia

I am so happy to see you love Livia Madison.
Enjoy your pain free period :)

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Rated 5 out of 5 stars

Made my pain go away

Made my pain go away! I have tried so many things to get rid of the stubborn pain I have every month, then I also have cystic ovaries which hurts more. Livia takes care of both pains, which is awesome, now I can go and live my life without staying curled up in bed at home!

April 12, 2024
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Reply from Livia

Thank you for sharing your Livia experience Amber. Enjoy your pain free period :)

Rated 5 out of 5 stars

My daughter has struggled with severe…

My daughter has struggled with severe Cramps. Livia has made the difference between her missing 2 to 3 days of school every month and going in with a smile on her face. I would guess the pain reduction is 30 to 70% from her reports.

April 7, 2024
Livia logo

Reply from Livia

Thank you so much for sharing. I am so happy to see Livia is helping your daughter with her pain :)

Rated 5 out of 5 stars

This product is nearly perfect

This product is nearly perfect. It literally saves me from having to miss work or events.
The only small downside is that the machine has to attach to your clothing and that can be a little tricky when using the bathroom.

April 9, 2024
Livia logo

Reply from Livia

Thank you for sharing your Livia experience :)

Rated 1 out of 5 stars

I bought it

I bought it, I used it once and it seemed to ve effective, then had my purse stolen with the device in it. I got charged and tried to cancel the subscription. Then I got charged a month later and when I sent a contact request to cancel, I was told to order a new device and get 50% of a new device. I may have considered it, but how about you just cancel the subscription as asked instead. Never buying anything from this company, they suck.

April 5, 2024
Unprompted review
Livia logo

Reply from Livia

Dear Tami,

I apologize for the inconvenience.
Please note that your subscription is canceled and there will be no more charges in your account.

Thank you for trying Livia and hope you will give us another in the future.

Adi,
Customer Service Manager at Livia.

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Rated 1 out of 5 stars

I tried this device and it did nothing…

I tried this device and it did nothing for me. I asked for money back (30 day moneyback guaranteed) and I never got a response...

February 22, 2024
Livia logo

Reply from Livia

We are sorry for the inconvenience. I just checked our system and see that Anastasia from our customer service team replied to your message a few days later asking what the device's issue was and you never responded.
Sorry again and hope you found your relief :)

Rated 2 out of 5 stars

No one working at customer support

Update: I was now able to get a refund and I'm happy about that, I might give them a new chance in the future.

I didn't receive my device the first time, not their fault as this thing can happen but they still drew the monthly fee even though I had no device. Finally they could reship but the device have still not left their facility and when I ask about it I don't really get an answer to when it will and it takes ages to get an answer from them. I can definitely forget about messenger and Instagram chat because I can't get an answer there. By mail I usually get one answer a day. When I tried to cancel my order I didn't even get an answer to it and it looks like there is no way I will get my money back. If it was possible I would give them -4 stars instead

March 12, 2024
Unprompted review
Livia logo

Reply from Livia

Dear Ann,

I apologize for the inconvenience. I just checked your account and I canceled your order. You should see the refund in your account in the next few days.

Sorry again and hope you will give us another chance in the future.

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Rated 5 out of 5 stars

I've got my free six-month gel pads…

I've got my free six-month gel pads with my membership. I got them within a week of ordering them, just in time to switch out the old gel pad.

February 22, 2024
Livia logo

Reply from Livia

Thank you for sharing your experience, enjoy your Livia :)

Rated 4 out of 5 stars

Very helpful product with some design flaws

It’s a wonderful and helpful product for those of us suffering from period pain. You can put the pads on your belly or back, wherever it hurts.
It’s a TENS device, which you should also be able to get from your doctor although I guess that’s not an option in many places. My only complaint with the Livia is the design which has some important flaws. The wire is too short, too fragile (breaks easily) and doesn’t stick in the device well enough, causing it to fall out. You really don’t want it to fall off into the toilet for instance… The battery life could also improve, same with the gel pads. I ended up buying a cheaper TENS device online that had these properties after my second attempt with Livia.

February 22, 2024
Livia logo

Reply from Livia

Thank you for your feedback Ingvill.

Rated 5 out of 5 stars

This device is a wonder

This device is a wonder. Highly recommend for cramps and period pain! I’ve had this for over 2 years and have consistent relief from cramps when I use this.

February 21, 2024
Livia logo

Reply from Livia

So happy to see Livia is helping you so much, enjoy your pain free period :)

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Rated 5 out of 5 stars

Best menstrual pain product

I have been using Livia for over three years now, and it has significantly decreased my excruciating debilitating cramps.

February 22, 2024
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Reply from Livia

I am so happy to see Livia is helping you so much, enjoy :)

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Rated 1 out of 5 stars

My device is useless and I get no compensation for it.

After years of shipping to my country, they randomly stopped shipping to Malta and now my Livia is useless. I'm lucky I got some kind of apology. Absolutely awful way of handling clients' complaints.

February 22, 2024
Livia logo

Reply from Livia

I apologize for the inconvenience, but please note that after investigating this issue, we are now able to ship to Malta again. Hope this will help you :)

Rated 1 out of 5 stars

Didn’t work & they spam you

Not only did it not work, but I have been spammed by review requests for 3 years. I don’t understand why they are still emailing me to review this product after already using it, giving it a bad review, and attempting to unsubscribe from their emails.

February 22, 2024
Livia logo

Reply from Livia

I apologize for the inconvenience Vera, and I will make sure to pass it on forward.

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